About Pulseway

Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the users to choose either on-premise deployment or hosting within the cloud. Pulseway allows managed service providers (MSPs) to view the real-time status of their system resources, monitor overall network performance and install critical updates from a central console. The platform helps with defining scripts to automatically schedule maintenance, backup, security check and other IT activities. Pulseway enables users to control devices connected to their network from a single point and monitor their performance. The solution also offers a Rest API for integration with third-party applications. Key Pulseway Features: - Monitoring and Management - Discovery and Deployment - Server Management and Monitoring - Automation like Never Before - Out-of-the-box OS & 3rd Party Patching - Unlimited Remote Control for macOS and Windows - Custom Reporting Pulseway is a cross-platform application and can run on multiple operating devices including Windows, Linux, Mac, Android and iOS-based devices. Pulseway is available on a monthly subscription basis that includes support via email, phone and product tutorials.
Pulseway Software - Real-time IT Monitoring and Management Software
Pulseway Software - Automatic Discovery and Deployment with Pulseway RMM
Pulseway Software - Powerful and Easy to Use Patch Management with OS&3rd Party Patch Policies
Pulseway Software - Custom Reporting with Complete and Detailed System Overview
Pulseway Software - IT Automation Engine with IT Issue Auto-Remediation Technology
Pulseway Software - IT Management and Monitoring from Any Device
Pulseway video
Pulseway Software - Real-time IT Monitoring and Management Software - thumbnail
Pulseway Software - Automatic Discovery and Deployment with Pulseway RMM - thumbnail
Pulseway Software - Powerful and Easy to Use Patch Management with OS&3rd Party Patch Policies - thumbnail
Pulseway Software - Custom Reporting with Complete and Detailed System Overview - thumbnail
Pulseway Software - IT Automation Engine with IT Issue Auto-Remediation Technology - thumbnail

Pulseway pricing

Pulseway does not have a free version but does offer a free trial. Pulseway paid version starts at US$67.00/month.

Starting Price:
US$67.00/month See pricing details
Free Version:
No
Free trial:
Yes

Alternatives to Pulseway

Pulseway Reviews for UK Users

Feature rating

Value for Money
4.7
Functionality
4.5
Ease of Use
4.7
Customer Support
4.7
5 reviews of 306 View all reviews
Corey
Corey
  • Industry: Furniture
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 30/05/2019

Low Cost RMM with Great Value

We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The cost savings and what I find to be superior scripting automation has made pulseway my favorite RMM to date.

Pros

Cost
Ability to Deploy from local servers
Remote Powershell/Command Prompt is a life saver
The scheduled execution of Powershell/Batch Scripts
Easily control windows updates

Cons

No remote access for Mac OS
The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

Alternatives Considered

LogMeIn Rescue

Reasons for Switching to Pulseway

The tools the software offered combined with the low price point compared to our previous solution.
Muhannad
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/09/2024

Pulseway: A Remote Management Breeze

The overall experience has always been wonderful. I know a lot of people give bad reviews and experience regarding Kaseya with contract locks etc. As anyone would naturally would not like to be bound by contract, its their way of doing business and I respect that as they want to retain long term serious customers.
I have always have a great experience talking to support and sales and they always understood my needs and were always ready for a quick call for better understanding my requirements, which is saying something in terms of support.
A major shoutout to all my previous account managers and my current one [sensitive content hidden]. I have always loved our conversation, where you simply don't make it seem like a sales call rather a meaningful conversation.

Pros

The Mobile App is years ahead of its time and I have been using Pulseway for almost 10 years. Their Support and Sales team are patient and great. Most things get resolved instantly and they listen to feedback and always have new fixes and feature ready at bay.

Cons

Occasional cohesiveness between the webapp and mobile app. There are some rare instances that the Web App and the Mobile App function differently, whereas as an avid software user, the general stance is that there would generally be the the same experience across web and mobile.
The mobile app has not been updated in terms of excessive functionality as well as looks as it still holds the same look and feel and most of the functionality from years ago. That being said, even those functionalities are ahead of its time when they were release, I hope they improve their mobile app whilst they are already improving their web app as I believe their mobile app sets them apart from other competitors. The ability to restart a PC or check its logs while being away and remote itself is nuff said. Improved notifications is also another aspect I would like to add.

Reasons for Switching to Pulseway

Mobile App, constant improvements to the product and service and great support!

Response from MMSOFT Design

Hey Muhannad,

That's amazing! hanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform. We hear you about our mobile app and can assure you we're working towards enhancing it.

Thanks,
The Pulseway Team

Replied 20/12/2024
Owain
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
4

3
Reviewed on 20/09/2024

RMM is good

Account managers have been very good and RMM does what we want.

Pros

RMM works very well. The remote take over works well with all the options that you expect.

Cons

PSA is a bit to basic for our needs. Missing some of the basic features that you would expect.

Alternatives Considered

Halo

Reasons for Choosing Pulseway

price was much better and we want to combine PSA and RMM

Switched From

Freshdesk

Reasons for Switching to Pulseway

price was a big part but needed the RMM the most
Francisco
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 25/10/2024

Pulseway has made managing my IT infrastructure a breeze, allowing me to monitor and troublesho...

Pros

The remote monitoring and automation features are game-changers for me. Plus, the mobile app is super convenient.

Cons

I wish the reporting and analytics capabilities were more robust. Also, better integration with third-party tools would be helpful.

Response from MMSOFT Design

Hey Francisco,

Thanks a million for leaving a review and giving your feedback, it is much appreciated. We hear you in regards to the reporting and third-party tools. We are working on enhancing both features!

Thanks,
The Pulseway Team

Replied 20/12/2024
Mark
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/08/2024

Excellent product with great customer service

From the onboarding on day 1 it has been a really positive experience with good support and backed by excellent customer service and constant improvements to the platform. The endpoint client is simple to setup, the web client is easy to use and allows a lot of fine-grained control and it also provides a lot of peace of mind.

Pros

Pulseway has given us a really big boost to visibility and issues on our network as well as the power to control both Windows and 3rd party software issues. They also integrate a wide range of products and services which gives us a broad marketplace to choose new IT services from and have them integrate directly into the management platform.

Cons

Being entirely cloud-based there's a bit of a limit to the usefulness of it as an internal diagnostic tool. Although it's capable of a huge amount it's no help when the internet goes out for example.

Alternatives Considered

NinjaOne

Reasons for Switching to Pulseway

Better value for money for the features they offered. Also their willingness to support SMEs as thoroughly as their bigger clients is really refreshing.

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