---
description: Review of Flip CX Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Flip CX | Reviews, Pricing & Demos - SoftwareAdvice GB
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Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/4478/quality-assurance/software) > [Flip CX](/software/361997/redroute)

# Flip CX

Canonical: https://www.softwareadvice.co.uk/software/361997/redroute

> RedRoute is an advanced AI voice assistant that can quickly handle the majority of simple inbound customer support calls. Our voice assistant creates an Alexa or Siri-like experience for customers on your phone channel. RedRoute also works around the clock, fully integrating with existing CS platforms and call systems to create support tickets and call transcriptions for your staff, even after hours. 

RedRoute can help businesses decrease their call volume, hold times, missed calls, support errors and operational costs, and even stress and burnout from live human agents.

Our system also can boost CSAT scores, NPS, customer lifetime value, scalability and agent job satisfaction. 

Setting it up only takes 30 minutes and RedRoute integrates seamlessly with your existing CS platforms and call technologies. 

See a demo, then try it for free on any percentage of your inbound calls and see the results for yourself.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Flip CX
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$0.15
- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Pricing Details**: Available from $0.15 per month for transportation providers. Separate plans are also available for transportation brokers and retail businesses.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States

## Features

- AI/Machine Learning
- Call Transcription
- Chat/Messaging
- Chatbot
- Customer Experience Management
- Feedback Management
- IVR
- Intent Recognition
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Pre-Configured Bot
- Reporting & Statistics
- Reporting/Analytics
- Sentiment Analysis
- Speech Recognition

## Integrations (7 total)

- Adobe Commerce
- Aircall
- Five9
- Gorgias
- Kustomer
- Shopify
- Talkdesk

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Contact Center Quality Assurance Software](https://www.softwareadvice.co.uk/directory/4478/quality-assurance/software)

## Related Categories

- [Contact Center Quality Assurance Software](https://www.softwareadvice.co.uk/directory/4478/quality-assurance/software)
- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)
- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)
- [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software)
- [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
2. [Genesys Cloud CX](https://www.softwareadvice.co.uk/software/323407/pureconnect) — 4.3/5 (262 reviews)
3. [inconnect](https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)
4. [Inxide](https://www.softwareadvice.co.uk/software/325742/inx-app) — 4.6/5 (10 reviews)
5. [Sprinklr](https://www.softwareadvice.co.uk/software/86501/sprinklr-marketing) — 4.3/5 (90 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/361997/redroute)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/quality-assurance/redroute-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/361997/redroute> |
| en-GB | <https://www.softwareadvice.co.uk/software/361997/redroute> |
| en-IE | <https://www.softwareadvice.ie/software/361997/redroute> |
| en-NZ | <https://www.softwareadvice.co.nz/software/361997/redroute> |

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