---
description: Review of HGS Agent X Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: HGS Agent X | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/4478/quality-assurance/software) > [HGS Agent X](/software/361203/hgs-agent-x)

# HGS Agent X

Canonical: https://www.softwareadvice.co.uk/software/361203/hgs-agent-x

> Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact centers as cost units and don’t empower their agents to deliver business value. HGS Agent X enables front-line agents to share real-time feedback and ideas across organizations, while empowering agents to deliver memorable customer experiences via smart knowledge base and AI-driven agent assist. Engaged agents = happy customers.

With the complexity of today’s customer service, a modern contact center needs to simplify customer interactions. Investing in the right technology and contact center software ensures agents have the support and insights they need to succeed. HGS Agent X improves agent experience through automation of contact center operations and optimization of workforce management while providing agents with insights that will enhance customer support. HGS Agent X uses open APIs to integrate with any existing call center software to expand the brand's contact center ecosystem. 

HGS Agent X is the only AI-Based contact center solution built by a customer experience company with over 25 years in global customer service. With 18,800 employees across 34 delivery centers in six countries, HGS combines differentiating digital strategies with deep automation, analytics and artificial intelligence expertise to make a difference to some of the world’s most prolific brands. The format, features, dashboard, user experience, agent experience, and customer experience are the direct result of decades of market experience and an unparalleled grasp and insight into the requirements of a customer service application.

HGS Agent X Solves Critical Contact Center Challenges by:
1. Improving agent productivity
- Ramping up response time and reduce multiple screens with unified tool
- Reducing agent training and onboarding time
- Fostering collaboration and knowledge sharing among agents

2. Enhancing customer experience
- Responding to customer queries quickly with updated knowledge base
- Providing customers with AI-driven value-add information

3. Leveraging deeper insights
- Seamlessly accessing full visibility of operational metrics and insights
- Understanding customer sentiment in real time

HGS Agent X helps achieve ROI and CX improvements which are visible across the following key performance indicators (KPIs) at various levels:

Agent Level -
1. Average handling time (AHT)
2. Improvement in recruitment speed
3. Reduction in learning curve
4. Assisting in quickly finding the right answers

Customer Level -
1. Net promoter score (NPS) and customer satisfaction (CSAT)
2. Proactive anticipation of customer’s needs
3. Effectiveness in providing correct solutions
4. Delivering a seamless experience

Business Level -
1. Turn-around time (TAT)
2. Re-allocation of agents
3. Operating margins
4. Positive brand sentiment

Resolve issues faster, boost quality management processes, and deliver a great customer experience with HGS Agent X's wide range of AI-Based Customer Service Solution.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Hinduja Global Solutions

## Commercial Context

- **Starting Price**: US$119.00
- **Pricing model**: Per User
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- API
- Automated Routing
- Automatic Call Distribution
- Collaboration Tools
- Dashboard
- IVR
- Key Performance Indicators
- Live Chat
- Multi-Channel Communication
- Quality Management
- Real-Time Monitoring
- Reporting & Statistics
- Sentiment Analysis
- Workforce Management

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Contact Center Quality Assurance Software](https://www.softwareadvice.co.uk/directory/4478/quality-assurance/software)

## Related Categories

- [Contact Center Quality Assurance Software](https://www.softwareadvice.co.uk/directory/4478/quality-assurance/software)
- [Customer Support Software](https://www.softwareadvice.co.uk/directory/4658/customer-support/software)
- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)
- [Speech Analytics Software](https://www.softwareadvice.co.uk/directory/4646/speech-analytics/software)
- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
2. [Genesys Cloud CX](https://www.softwareadvice.co.uk/software/323407/pureconnect) — 4.3/5 (262 reviews)
3. [CXone Mpower](https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews)
4. [Five9](https://www.softwareadvice.co.uk/software/20063/five9) — 4.2/5 (481 reviews)
5. [Talkdesk](https://www.softwareadvice.co.uk/software/20039/talkdesk) — 4.5/5 (732 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/361203/hgs-agent-x)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/hgs-agent-x-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/361203/hgs-agent-x> |
| en-GB | <https://www.softwareadvice.co.uk/software/361203/hgs-agent-x> |
| en-IE | <https://www.softwareadvice.ie/software/361203/hgs-agent-x> |
| en-NZ | <https://www.softwareadvice.co.nz/software/361203/hgs-agent-x> |

-----

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