Total Party Planner

Pros

The customer service behind this company and product are what make this product so excellent! TPP is versatile on how you can use it and where something may not work the same way as other products, the Client Care team are always open to helping you figure out how to make it work.

Cons

There are some features that are not as developed. The Client Care team are always willing to have a conversation to try to make it work. In instances where it doesn't work, they take the feedback and work with their development team and see of there is a growth spot that they can grow in.

Pros

CRM system! It's the perfect place to track leads and do proper follow ups all in one place. The CRM system is what won us over but we are mind blown of the capabilities TTP has. We are just under 1 year of using the system and we are constantly learning something new within the system to better help our daily operations.

Cons

Nothing! I'm not going to lie it takes a lot of work on your part to get everything set up but I promise it will all be WORTH IT! The more you put into the system the more you will get out it.

Pros

Ease of Use and Functionality. Catering Software is OK

Cons

Subscribed to TPP Pay and they have HIDDEN FEES that you would not believe- Every Day its Another.

Pros

Total Party Planner (TPP) was super easy to integrate. We were up and running within 20 minutes of installing. I had previously tried to integrate Caterease twice over the past 5 years. Caterease should be called CaterNOTease, because it is has a very complicated and obtuse interface.

As easy as TPP's integration was, what really blew my team away was TPP's customer service and help desk. TPP is feature risk for every basic hospitality function imaginable; but every Catering business is "unique" and if we ever need to tweak how TPP presents our data or solves an issue, we simply send an email and voila, our answer appears in our in box with nary any wait.

I honestly feel sorry for all the folks that go with Caterease, out of ignorance as to the availability of TPP and all that it offers...I literally stumbled upon it after two fruitless ( and expensive! ) adventures with Caterease.

If anyone would like to contact me directly, I would happily share more details on how delighted we are with the TPP software.

Cons

TPP has a mobile phone app, that is adequate, but could be better.

Alternatives Considered

Caterease

Reasons for Choosing Total Party Planner

We switched to TPP from Caterease. Caterease felt and operated like a "dinosaur". The learning curve on Caterease was VERY steep and seemingly never plateauing. TPP was the complete opposite; a very intuitive interface, a mild on-ramp, and then a very flat freeway within hours of setting up.

Switched From

Caterease

Reasons for Switching to Total Party Planner

We purchased Caterease TWICE over a four year period, and we could never get our staff to figure it out. Ease of integration is key to any new software, as most small businesses are too busy to "learn" a new software package. TPP was super easy to learn and integrate, so there was absolutely no friction at the staff level; because it made their work process easier and more efficient immediately, with a very compact learning curve.

Pros

I love how completely customizable the software is, that it’s internet based and it’s just very easy and intuitive to use. We do typically just over a million in sales each year and I have no idea how my small company functioned so well prior to running TPP! Our proposals, invoices and reports look so professional and of all my vendors- both business and personal, their customer service is the best customer service I’ve ever come across. In over 5 years of using the software, I’ve never had an issue that was not resolved within an hour. Most have been solved in less than 15 mins

Cons

I honestly cannot think of any. The TPP team is constantly updating and optimizing the software. I’ve never once wished I would have used another software company.

Alternatives Considered

Caterease

Reasons for Switching to Total Party Planner

I chose TPP because it was created by someone who grew up in the business. He created it to fit the needs of his family’s business at the time and it served them so well he decided to optimize it to help more small businesses