--- description: Review of Serviceform Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Serviceform | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Conversational Marketing Software](/directory/4671/conversational-marketing/software) > [Serviceform](/software/359342/serviceform) # Serviceform Canonical: https://www.softwareadvice.co.uk/software/359342/serviceform Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/359342/serviceform?page=2) > Serviceform is a website conversion and customer communication platform designed to help businesses turn website visitors into leads and customers through real-time conversations and automation. It brings together AI-powered agents, chatbots, live chat, forms, and a unified inbox into a single system that supports both sales and customer support teams. At the core of Serviceform is its conversational approach. Instead of relying only on static forms or delayed responses, Serviceform enables businesses to engage visitors at the right moment while they browse a website. AI Agents and chatbots can answer common questions, guide visitors to relevant content or products, and collect contact information automatically. When needed, conversations can be transferred to human agents through live chat, ensuring visitors always receive timely and relevant support. Serviceform supports a wide range of use cases across the customer journey. Sales teams can qualify leads, book meetings, and follow up with prospects, while support teams can handle frequently asked questions and reduce repetitive workload. Forms can be used independently or as part of conversations to capture detailed information without disrupting the user experience. The platform is designed to be easy to implement and manage. Businesses can customize conversation flows, messages, and forms without technical expertise. A centralized inbox allows teams to manage conversations from the website and other supported channels in one place, helping improve response times and collaboration. Built-in analytics provide visibility into visitor behavior, conversation performance, and lead generation results. Serviceform is used by small and mid-sized businesses across industries such as ecommerce, real estate, automotive, and education. Ecommerce businesses use Serviceform to assist shoppers during product discovery and checkout, while real estate and automotive teams use it to qualify inquiries and respond faster to leads. Educational organizations use Serviceform to guide prospective students and manage inquiries more efficiently. By combining automation with human support, Serviceform helps businesses improve conversion rates, reduce missed opportunities, and deliver more consistent website experiences. It is well suited for teams looking to modernize website communication, streamline customer interactions, and scale engagement without adding manual workload. > > Verdict: Rated **4.6/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 30 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Serviceform - **Location**: Vantaa, Finland, Finland - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$9.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Conversion suite: • Basic: $261/month • Pro: $521/month • Premium: Ask us Ourly Meeting Scheduler: • $15 / User / month (1 - 9 users) • $12 / User / month (10 - 49 users) • $9 / User / month (50+ users) Flex for CRM, Tasks, and Ticket Management: • $19 / User / month Cookie Controller: • $11 / month Social Inbox: • $19 / User / month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Finnish, German, Spanish, Swedish - **Available Countries**: Canada, Finland, France, Italy, Spain, Sweden, United Kingdom, United States ## Features - A/B Testing - AI Copilot - AI/Machine Learning - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Appointment Scheduling - Automated Responses - Automated Routing - Automated Scheduling - Autoresponders - Availability Management - Booking Management - CRM - Calendar Sync - Campaign Management - Chat/Messaging - Chatbot - Client Database ## Integrations (12 total) - AWeber - Drupal - Instapage - Joomla - Meta for Business - PrestaShop - Shopify - Squarespace - Unbounce - Weebly - WordPress - Zapier ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Conversational Marketing Software](https://www.softwareadvice.co.uk/directory/4671/conversational-marketing/software) ## Related Categories - [Conversational Marketing Software](https://www.softwareadvice.co.uk/directory/4671/conversational-marketing/software) - [CRM Software](https://www.softwareadvice.co.uk/directory/4153/crm/software) - [Marketing Automation Software](https://www.softwareadvice.co.uk/directory/1686/automation/software) - [Marketing Software](https://www.softwareadvice.co.uk/directory/4630/marketing/software) - [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [monday.com](https://www.softwareadvice.co.uk/software/131008/monday-com) — 4.6/5 (5726 reviews) 3. [EngageBay CRM](https://www.softwareadvice.co.uk/software/83835/engagebay) — 4.7/5 (907 reviews) 4. [Intercom](https://www.softwareadvice.co.uk/software/378292/intercom) — 4.5/5 (1131 reviews) 5. [Pipedrive](https://www.softwareadvice.co.uk/software/321306/pipedrive) — 4.5/5 (3042 reviews) ## Reviews ### "Best chatbot in the market" — 5.0/5 > **Verified Reviewer** | *21 February 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The design is cool and the onboarding process - super easy\! > > **Cons**: I'm happy with it, not one thing to mention which wouldn't work for me ----- ### "Admin user - chatbots and booking tool" — 5.0/5 > **Sagal** | *10 May 2022* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Great customer service and quick feature development. > > **Cons**: Integration through Zapier. Native integration could be easier to manage in-house, Serviceform replies to integration request quickly though. > > Serviceform is so far the best bot tool that I've used. In previous positions I have used Hubspot's conversation tool and Drift. ----- ### "Chatbot" — 3.0/5 > **Karim** | *28 March 2023* | Real Estate | Recommendation rating: 7.0/10 > > **Pros**: Lead generation via Chatbot is very successful and promising > > **Cons**: Unfortunately, there are quite a few leads who may put in wrong email addresses or phone numbers, which is time lost for the agents during qualification. ----- ### "ServiceForm review" — 4.0/5 > **Venni** | *27 March 2023* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: easily and good customer service. It is good to get offers on email. > > **Cons**: Chat is little bit old fashion. Chat would be little bit better high end. > > It is very easy to use. We have get good customer service and we are happy to our partnerchip. ----- ### "I dislike LONG forms..." — 4.0/5 > **patricia** | *18 August 2022* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: liked the logic flow when first using the product. the flexibility and the updates over the years have been nice. The product has grown into a more robust platform. > > **Cons**: the online HELP is limited and some of the account information is hard to find. > > Was great when we started and still is. my client has decided to move on due to the price increase and the small piece that is utilized of the full product. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/359342/serviceform?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/359342/serviceform) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data