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About Aloha Cloud
Aloha Cloud is an all-in-one cloud-based restaurant POS solution. With 6” built-for-purpose handheld devices, a user-friendly UI and fast merchant payout, operators can focus on running their restaurant, not their technology. Aloha Cloud customers benefit from the sustainability and industry-driving expertise of Aloha with offerings to manage the restaurant at every size and stage.
Aloha brings restaurants to life. As the industry-leading POS and management platform provider, Aloha has been built and refined by working with the best minds directly from the restaurant industry for over 30 years.
Aloha’s core capabilities include fixed and handheld POS, Aloha Order Direct for online ordering, loyalty, email marketing, robust reporting, and payment processing. With Aloha Essentials or Aloha Cloud, brands can choose between on-premise or cloud-based POS without sacrificing quality, functionality or 24/7 access to support.
Aloha POS features are designed hand-in-hand with customers, industry veterans and some of the most recognized usability experts to ensure that Aloha users can learn the system quicker, do their jobs faster and make fewer mistakes.
Aloha Cloud pricing
Aloha Cloud has a free version and does not offer a free trial. Aloha Cloud paid version starts at US$0.00/month.
Starting Price:
US$0.00/month
Free Version:
Yes
Free trial:
No
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Aloha Cloud Reviews for UK Users
Feature rating
5 reviews of 228
View all reviews
Aaron
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
4
Reviewed on 19/07/2018
No Inventory Functionality
POS, tracking of sales, cash reconciliation, and time clock. Would love an inventory feature for retailers.
Pros
Transactions, and reporting, are very easy to use. Reporting is excellent.
Cons
There is zero inventory functionality. You can add inventory, but as a retailer I need to be able to track my inventory to monitor when, and what, I need to order. Silver does not offer such a feature. This is a common complaint amongst other retailers that use Silver that I frequent with my personal business.
Peggy
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 10/11/2020
NCR Aloha is here to stay
Very satisfied with the software programming overall. Very happy with our local account rep and local support. The support they give us is tremendous. We have been with Aloha / NCR for six years, started with 4 locations, and have added 3 more in the last 4 years. We have the same account rep which is terrific. He knows our Brand, our set up, and is able to make valuable suggestions to make us successful.
Pros
Asking the right questions to the right people, NCR can pretty much do anything we request. We use most of your product, including take out and delivery. I like that everything is integrated.
We upgraded to command center from secure access to manager our 7 locations, great software. Having terminal access to the locations is great for testing and training.
Management loves the Pulse App.
Cons
The way take out and delivery is programmed through AO. The delay between the POS data base and ATO is tedious.
The help desk support lately has not been as good since COVID. Most issues need to be escalated to a level 3 tech, and no one can be found when needed. Waiting and waiting for a call back. We have to reach out to our local support in most cases to finish the support call. Very frustrating for our teams in the restaurant.
Cristina
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 12/12/2024
Owner Coffee Shop
It has been excellent for me, for my clients and for the monthly reports, changes in the menu, etc. I love it!
Pros
It is very safe and reliable. I feel calm in my business.
Cons
Nothing. So far I've liked everything, I've never had any problems with my equipment
Response from NCR VOYIX
Thanks for sharing, Cristina. We love hearing about exceptional experiences for our customers. We’re glad Aloha Cloud is the right solution for your business. Thanks for being a valued customer.
Replied 13/12/2024
Michael
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
2
Reviewed on 22/08/2023
Customer Service is derelict
NCR claims to treat each customer like their only customer. If that was the case with us, they would be out of business.We have been neglected as a small business, passed around like a football, and paid over $113k the last decade for what amounts to about $24k in actual equipment. The rest would be for service, but they don't give any. Good luck trying to expand your business model to make more money... they will ignore you.And when you do finally ask to get out of your contract b/c of over a year of neglect, they claim they are ready to fix the problems.... and when you say you are not happy and wish to find another solution, they refuse to let you go from the contract.The business is obviously run by slimy reps who have no true management that holds them accountable when they fall short.We were a client for 10 years and would NEVER recommend NCR or Aloha for ANY business or commerce solutions. They have been the worst. Go with a competitor like Toast, Clover, or Square if you don't want to lose money.We are a 27-year old, 2nd generation family operated small business.
Pros
We liked using the machine before it became obsolete. There is nothing to like now.
Cons
Customer Service, their management, and the lack there-of. We have been waiting over a year for help. And now that we ask for our contract to be broken, they chain us to it.
Wendy
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 18/06/2019
NCR Silver meets our multi store needs
Pros
This cloud based system met the majority of our needs when I began searching for a new POS system when our retail store was adding a second location. I was looking for a system that could be accessed remotely, share information between the locations and could grow as our store grows. The 24/7 Customer Service is reliable and accessible. Most times, a single phone call is all it takes to resolve a problem.
Cons
The biggest drawback was discovered shortly after we began installation. We were told during the sales pitch that our system of alpha numeric sku numbers would easily transfer to NCR silver. The use of the bar code scanners and ticketing system would be simple process. This was not the case. We have to manually key in the alpha numeric sku numbers which is much more time consuming the scanning.
Four years later, we have of course adapted.
