--- description: Review of IPscape Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: IPscape | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Auto Dialer Software](/directory/1564/auto-dialer/software) > [IPscape](/software/357291/ipscape) # IPscape Canonical: https://www.softwareadvice.co.uk/software/357291/ipscape Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/357291/ipscape?page=2) > Designed and developed in Australia, ipSCAPE is a cloud contact center technology solution that is feature rich, scalable and offers advanced integration capabilities. Hosted on Microsoft Azure, the contact center technology integrates with Microsoft Teams, Microsoft Power BI and Microsoft Dynamics. Connect with customers through voice, webchat, email and SMS. The platform includes advanced integration capabilities. > > Verdict: Rated **4.9/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 8 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: ipSCAPE - **Location**: North Sydney, Australia - **Founded**: 2005 ## Commercial Context - **Starting Price**: A$99.00 - **Pricing model**: Per User - **Pricing Details**: ipSCAPE has pricing options to suit your business needs. Our pay as you go licence model ensures you can easily manage your licences as your business grows. We also offer usage models. Please contact us to find the right solution for your organisation. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Albania, Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia and 60 more ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call List Management - Call Logging ## Integrations (10 total) - HubSpot Sales Hub - HubSpot Service Hub - Microsoft Azure - Microsoft Teams - Pipedrive - Salesforce Tool Suite - Salesforce.org Nonprofit Cloud - ServiceNow - Zendesk Suite - Zoho CRM Plus ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Dialer Software](https://www.softwareadvice.co.uk/directory/1564/auto-dialer/software) ## Related Categories - [Auto Dialer Software](https://www.softwareadvice.co.uk/directory/1564/auto-dialer/software) - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [Telemarketing Software](https://www.softwareadvice.co.uk/directory/4239/telemarketing/software) - [Predictive Dialer Software](https://www.softwareadvice.co.uk/directory/1758/predictive-dialer/software) - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) ## Alternatives 1. [Five9](https://www.softwareadvice.co.uk/software/20063/five9) — 4.2/5 (481 reviews) 2. [CloudTalk](https://www.softwareadvice.co.uk/software/71871/cloudtalk) — 4.4/5 (268 reviews) 3. [Squaretalk](https://www.softwareadvice.co.uk/software/30221/innitel-predictive-dialer) — 4.9/5 (101 reviews) 4. [JustCall](https://www.softwareadvice.co.uk/software/75453/justcall) — 4.1/5 (223 reviews) 5. [Genesys Cloud CX](https://www.softwareadvice.co.uk/software/323407/pureconnect) — 4.3/5 (262 reviews) ## Reviews ### "Easy to use fully functional software that give control back to the call centre operation" — 5.0/5 > **Verified Reviewer** | *6 February 2018* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: As an operations manager you can do what you need to to keep your performance on target with out needing to rely on third party departments like IT or telephony. Need a message added to an IVR - just do it, need to change your IVR just do it, need to add agents, change agent profile, add or take them away from campaigns - just do it, need to see a report, set up a report have a report emailed daily to a group of people, you can just do that too. In bound/ outbound including predictive, preview and manual dialling, email and chat all of which are controlled and managed from the same agent toolbar. In my previous role as a contact centre consultant helping contact centres with their efficiency and sometimes correcting serious performance issues i wish I had had access to this\!\! > > **Cons**: There are things this software cannot do - the most obvious is social media however that is a different form of contact and you probably would not expect it to. Each up date in recent months has slightly improved any small design faults . Being able to group agents , and users into specific operational groups is currently not possible and would be a massive improvement and something that is being developed > > Ease of use, change things instantly, self service so no reliance on other departments, ----- ### "IPScape - Contact Centre Solutions Review" — 5.0/5 > **David** | *19 December 2021* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The IPScape cloud-based business communication platform which offers an array of scalable solutions to support our inbound and outbound calling requirements. The platform supports inbound (IVR) and outbound (Campaign) calling solutions plus email, SMS and web chat. These features ensure our customers receive the best possible customer experience when calling into our contact centre. > > **Cons**: The IPScape platform (currently) has limited capacity for managing multiple sites (in our case 100+). This makes administration a challenge, time consuming and a drain on resources to manage. e.g., having to apply a script to 100+ inbound lines individually instead of being able to select all phone lines and apply. The platform offers limited API functionality (API calls in to request data or API calls out to pull data into IVR or script flows). > > IPScape is a great partner– We’ve been with IPScape for several years and they have supported us well. Minimal downtime with the platform, quick to respond if we report an issue and they always keep us updated. ----- ### "New Team Leader looking for what the program can do" — 4.0/5 > **Stephanie** | *9 October 2019* | Government Relations | Recommendation rating: 10.0/10 > > **Pros**: It is pretty easy to use and a bit intuitive once you know the general flow of setting things up in ipScape. I love that it is a one stop shop for calls, email, chat and call backs. The reporting function is great - this means as a small team I can generate our own data without needing assistance from other areas of our company. I am also very keen to get stuck into the quality side of things now I know how this works. > > **Cons**: Most of these have been removed with recent training - the cons were coming from inheriting a legacy that needs to be wiped clean and start from scratch. In the wise words of Nikki "you want to have control over your call Centre" > > New to the Call Centre Team Leader roll I had been doing some research on the functionality as most of the people apart of the original implementation of the software no longer work for Campbell Page. I knew from this research and the YouTube channel that we were not using all features of ipScape. The company were looking at new software options to do some cool things in and to help with efficiency. With seeing that what we had could do the things we wanted out of this new software and the perfect timing of our new Account Manager. Everything started to fall into place. I have now done a days training onsite and am feeling much more confident ----- ### "A great product with an excellent team backing it" — 5.0/5 > **Benjamin** | *23 February 2021* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: Contact centres can be very complex entities, that's what makes the ipSCAPEs backend stand out to our team. It's intuitive, easy to understand and just works how you're expecting it to. Whether its interaction routing, Quality Assurance, agent management and permissions, reporting or integrated scripting - it's all really obvious where to manage and the system provides all the expected flexibility and capability you would expect from a enterprise grade cloud contact centre solution. Its a great platform and we love using it. > > **Cons**: There's not much not to like, a small issue technical consideration with an persistent softphone connection being required on some connection types if your using a whisper which means you'll want wireless headsets that provide over 8hrs of talk time for a full shift but its really not that big of a deal. > > Implementation and ramp-up was excellent, their support team has been extremely quick to assist with mundane issues but frankly, we haven't had any real issues to require support. The majority of our needs have been additional features we have wanted to implement or configuration questions all of which the ipSCAPE team have been extremely quick to make happen. I can't stress this enough to anybody considering engaging with ipSCAPE - they are a genuine pleasure to deal with and after years of dealing with the major players, that is a REFRESHING change. ----- ### "Good system and support second to none" — 5.0/5 > **Phil** | *13 December 2021* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: We have seen greater productivity and the software ensures that our lead management is more efficient. It is adapatble to suit our requirements and even though we are not strictly a call centre its a good fit. > > **Cons**: There are a couple of enhancements we would like to see which would suit our business better but we can do without them. > > Their support staff are great. Every time a support request is put through its acted on promptly. 5 stars for all round service. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/357291/ipscape?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/357291/ipscape) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data