--- description: Review of LogMeIn Rescue Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: LogMeIn Rescue | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [LogMeIn Rescue](/software/355864/rescue) # LogMeIn Rescue Canonical: https://www.softwareadvice.co.uk/software/355864/rescue Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.uk/software/355864/rescue?page=2) > LogMeIn Rescue by GoTo is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support, video support, security, integration and API, administration, reporting, customization and branding. The remote support feature helps users reboot and reconnect during troubleshooting, even if the devices are unattended. Troubleshooting performance can be monitored through remote diagnostics, which show a summary of all processes and services. The video support feature enables users to perform virtual walkthroughs. The system integrates with services such as ServiceNow and Salesforce to facilitate customer engagement and track help requests. > > Verdict: Rated **4.6/5** by 163 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 163 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: GoTo - **Location**: Orem, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$109.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Portuguese, Spanish - **Available Countries**: Australia, Canada, China, Germany, India, Ireland, Japan, Malaysia, New Zealand, Philippines, Singapore, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Annotations - Asset Tracking - Automated Routing - Availability Management - Blended Call Centre - CRM - Call Logging - Call Recording - Campaign Management - Change Management - Chat/Messaging - Collaboration Tools - Computer Telephony Integration - Configuration Management - Contract/License Management - Customisable Branding ## Integrations (11 total) - Agiloft - Autotask PSA - Freshdesk - HappyFox Chat - HappyFox Help Desk - JIRA Service Management - Microsoft 365 - Microsoft Teams - Salesforce Service Cloud - ServiceNow - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Online Help Desk Software](https://www.softwareadvice.co.uk/directory/3529/online/software) ## Related Categories - [Online Help Desk Software](https://www.softwareadvice.co.uk/directory/3529/online/software) - [Help Desk Software for Schools](https://www.softwareadvice.co.uk/directory/3857/schools/software) - [Remote Desktop Software](https://www.softwareadvice.co.uk/directory/4019/remote-desktop/software) - [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software) - [Server Management Software](https://www.softwareadvice.co.uk/directory/4570/server-management/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.co.uk/software/99131/teamviewer) — 4.6/5 (11622 reviews) 2. [Zoho Assist](https://www.softwareadvice.co.uk/software/392373/zoho-assist) — 4.7/5 (1380 reviews) 3. [AnyDesk](https://www.softwareadvice.co.uk/software/100985/anydesk) — 4.6/5 (1782 reviews) 4. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24053 reviews) 5. [Supremo Remote Desktop](https://www.softwareadvice.co.uk/software/100976/supremo) — 4.7/5 (447 reviews) ## Reviews ### "Has improved" — 5.0/5 > **Kim** | *19 March 2026* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: I found it really easier to tell workers how to get to the website if they need support from me as the IT person in the office. I also like it that you have changed the timing so it doesn't time out on you after done doing something to let you finish your notes or comments about a problem that you had to work to get resolved. Security is another thing that has changed that I like. > > **Cons**: There is nothing that I don't least like about the problem. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX > > Like the program.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX ----- ### "Great remote connection tool" — 4.0/5 > **Adam** | *4 February 2019* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I love the ability to remotely connect to a users computer and be granted full admin access to make changes and repairs. We are able to connect with people all over the world and resolve their computer issues. I've been able to hotspot off my phone and connect to users for long periods to resolve issues. > > **Cons**: I don't like that it takes the app a while to implement new features. When there is an issue with an update or new windows features it can take them some time to release an update. A work around is usually available but they become cumbersome. ----- ### "Works ok" — 4.0/5 > **Marissa** | *23 September 2020* | Internet | Recommendation rating: 6.0/10 > > **Pros**: Ability to log into other computers to assist customers better > > **Cons**: A lot of bugs that makes it difficult to control ----- ### "Use LMI Rescue daily to serve our users" — 4.0/5 > **Aaron** | *12 November 2017* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: LogMeIn Rescue has been great for us to remotely serve our customers. We need multi-screen remote access, so being able to see all screens, share files, get information about users computer, and even setup unattended access is very helpful. > > **Cons**: It is very expensive compared to other programs. The security process to allow a rep to remote into a user's computer can take more steps than it should (overly secure), which can be confusing for customers. > > It allows us to connect to our users and help them in a much better way than simply email or phone support can do. ----- ### "Excellent tool that gives you the ability to see what the user sees and even control their desktop" — 5.0/5 > **Matt** | *27 December 2017* | Internet | Recommendation rating: 10.0/10 > > **Pros**: It allows me to quickly and easily access user's PCs to help troubleshoot issues, perform actions, transfer files, install updates, etc. It is easy to use for the customer and is an invaluable tool in customer support. It makes what could be a 30 minute call take 5 minutes and helps to solve issues that would otherwise be impossible. > > **Cons**: Every once in a while we experience some unknown issues with running LogMeIn on a user's computer. The .exe file that should run to launch does nothing or the connection fails suddenly. We have had trouble getting to the bottom of these issues. However, these issues are pretty rare and may be due to issues on the customer's end. > > It allows us to streamline support for certain issues and minimize the need for customers to follow detailed instructions over the phone. It also allows us to quickly transfer files without resorting to email, dropbox or some other method. ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.uk/software/355864/rescue?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/355864/rescue) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data