Jezzam

Pros

Top three are:

1. I love that I can manage availability for my tuition team and my resources separately. Some of my clients bring their own equipment and others use our kit, so it's great to be able to manage this properly at last. It has helped equipment hire become an extra source of revenue.

2. Jezzam has been really easy to use both for me and my clients. They also say they love using the FIND NEXT appointment function, it saves them the hassle by searching for them. I also really like the configuration checker which automatically checks if I have set things up correctly.

3. The low monthly cost compared to previous systems I've tried.

Overall: I would have no hesitation in recommending Jezzam to anyone who needs a powerful easy-to-use booking system. The feedback I've had from my clients has been extremely positive since I made the switch.

Cons

There have been a few niggly things like I had issues uploading the image for the mini website, but these have been fixed now and the support team are really responsive in sorting out issues and helping when I have questions.

Pros

- Intuitive set up
- Very reasonable price
- Great integration with my website and social media
- Wonderful and prompt customer service (above and beyond).

Cons

There’s nothing I don’t like. I will be even more stoked when Jezzam introduce the ability to book more than one customer per paid booking. As a ballroom dance studio with an emphasis on social/beginner classes aimed mostly at couples, that will help simplify my admin calendar and save time for both myself and my clients. I got around this by adding a couples and a singles offering to the admin timetable, so it’s not a biggie, but simpler would be better!

Pros

Very easy to use and understand.
Clear calander.

Cons

Hard to comment on this at present, as I am so new to the software.

Pros

Ease of use, running a session with limited bookings has never been easier

Cons

Mobile experience is a bit off, if you login from mobile it could be better

Alternatives Considered

Reasons for Switching to Jezzam

Pros

Jezzam have managed to do what many other software companies fail...to solve a very complex problem with a very simple solution that is easy to use, intuitive, and, importantly, designed with the user firmly in mind.

Jezzam has enabled our students to take control of their bookings - allowing them to book and pay for lessons directly online. No more waiting lists or lots of phone calls back and forth! Our teachers are updated automatically through emails and calendar sync which provides real-time accurate information.

Our retail side of the business have had to quickly move to an appointment based approach due to COVID19. Jezzam was the natural choice and, within 5 minutes, we were able to implement appointments for click and collect, shop visits, instrument repair requests as well as using for track and trace.

Cons

The team at Jezzam are constantly developing and evolving the software, releasing new features and enhancements. They are very open to new suggestions for features and extra development points and spend time to understand exactly what and why that feature needs to be considered.

it is refreshing to work with an organisation that want to engage with their users to learn how Jezzam is being used and how it can be developed further.

Alternatives Considered

Reasons for Choosing Jezzam

Switched From

Pros

I needed a booking system that could combine and reserve multiple resources automatically under a single booking to prevent over booking (they call it combined resources) it works really well for me .

Cons

Sometimes I had to sit a think about how I wanted to change my settings , it often took me a couple of attempts to find the correct section where I needed to make the change that I needed . But I got better at it the more I used it , bit like everything in life .

Pros

Easy to use, great customer experience, and support

Cons

Nothing! The product is fantastic with nothing to improve upon

Pros

The software provided a booking system that we could immediately use instead of our previous, paper based system. Once members had given us an email address, we could get them in as customers within seconds. (We have now got an on line membership database so our playing members could be invited on block to become customers. That would save loads of time) It was easy for our members to log in and book spaces. Those few members who did not have means to access Jezzam were able to book through another member or via an administrator. . We have been able to adapt our booking from a class based booking on our outdoor greens to an event based system indoors and so have been easily able to control the number of people entering the club at once (Covid). It is extremely easy for sessions to be made unavailable for maintenance, leagues or matches and once a full programme of fixtures returns, we are sure that our fixtures secretary will find it incredibly useful. Within settings, the booking rules can be altered to suit and changes can be made incredibly easily. There are many “help” features to refer to but also the support chat is invaluable. Management arranged Zoom meetings very quickly to help with a problem that I could not solve. They show me how to use the system better. It has many advanced features that we have not used. We do not use the Jezzam software to anywhere near its potential but we can appreciate its possibilities for a bigger organisation

Cons

The ‘help’ section is large but it starts assuming that you can do the basics. eg. I wanted to send an adapted simple email to a customer - I customised the message but then could not work out how to send that message to customers without copying and paste. I feel the help section assumes a basic knowledge but is would be better to start the instructions right at the beginning - How to send a simple custom email. Assume we are all new and unsure; the more capable users can miss out the easy first steps.

Pros

I love being able to add different hours for different staff, allowing complete flexibility in creating a variety of booking slots

Cons

I can't currently integrate it into my Wordpress site, although using a link to Jezzam works perfectly well

Pros

A great product build & supported by a nice bunch. Had set it up on several occasions and it was all smooth sail. Support was very helpful and quick to response.

Cons

There isn't much to ask for. There are a lot of other products on the market and this might not be everyone's cup of tea. I've enjoyed it so far!

Pros

Simple and intuitive. It has been able to fit multiple areas of the business really well!

Cons

Rescheduling or editing multiple bookings.

- The option to apply changes to reoccurring bookings would be useful.
- Rescheduling a booking could be easier. I find I have to cancel and rebook it which can be time consuming, especially if you need to change the payment status to unpaid first. Again, the option to reschedule all bookings to a new time at once would be easier than cancelling all & rebooking all.

Pros

Jezzam allows my 150 members to book playing time on the green. They can see when its free or when its already booked, saving a journey to the club. For my side it allows me to fulfill my responsibility for tracking and tracing..
Changes to Government Rules have meant that I have had to change the number of resources bookable- in this case jacks. This was done with ease. If I had a problem or couldn't think of a way to do something [SENSITIVE CONTENT HIDDEN] quickly contacted me and we worked through what I needed

Cons

Some of the members wanted additional features - but they didn't add to the usability and were not really needed.

Pros

Pros: ease of set up, ease of use, amazing customer service

Cons

Cons: didn't love the customer log-in experience, we needed the ability to use credits in selling packages of classes, we wanted a bit more customization options

Pros

Features are great and the system is very easy to use. Positive reaction from our relatives booking slots. Integration process was brilliant.

Cons

Nothing could be improved in my opinion.

Pros

It was easy to set up, tailor to our needs, retain our club identity and personalise communications with our members. Our members , of all ages, understand it and use it.

Cons

There's nothing difficult to use or implement once you understand the distinction between the definition of services and resources. Amending participants could be made easier if bookings are changed rather than having to cancel them and re-start.

Pros

Using Jezzam is a completely intuitive process and has eliminated many of the errors the club had encountered with its previous system. As a former club committee member, I also really appreciated Jezzam's ability to capture data on booking patterns/frequency of court usage. It fast became an essential tool for the ongoing management of the court.

Cons

A personal preference would be to select the date of booking before the length of booking but that is the only tweak that I could suggest.

Pros

Easy to use, friendly team, team very adaptable with suggestions. My customers like it also.

Cons

Nothing springs to mind. Very happy thus far.

Pros

Basically using the Jezzam booking system means that you can relax in the knowledge that the system will run itself! There are also useful statistics you can use to analyse your data.

Cons

No problems so far using the new system. The only thing some members mentioned initially was that you can't see who has booked the sessions but with the new data protection regulations this is now a good thing that the person booking has privacy.

Pros

Easy and quick to use. good color charts and allows for additional users

Cons

nothing really, its straight forward and has plenty of help buttons

Pros

It is really flexible, and can deal with anything you throw at it, no matter how complex the small business set up. We are a charity with a number of venues, and it is perfect.

Cons

Nothing - it's great! It takes patience to set it up, but that's to be expected. Once you understand the system, it's brilliant!

Pros

Its simple to understand, and user-friendly. My clients have found it easy to use and I've been able to make simple changes to my mini website with ease. When I had a problem with someone booking, then canceling, then taking someone's place, Team emailed me what to do to keep the records accurate and I was able to do that with ease.

Cons

The only problem I've encountered has been with the fact that users have to put their phone number in using +44 and if they get it wrong, they have had to start the page all over again.
I've pointed this out to the team and it may well be different now

Pros

Easy to use, very straightforward and love the instant text confirmation of booking.

Cons

Nothing at all. Not sure what else I can write!

Pros

The software is very straightforward to use and we have had no reports of any difficulties from users

Cons

Not a fault of the software but it just takes a while to feel comfortable with any change so starting to use a completely new booking system was slightly daunting but it was all very straightforward and I needn't have worried

Pros

I use Jezzam to book the tennis courts in our village and I find it so straightforward and easy to use. I can use it to check when the court is free as well as booking an available time slot. Its brilliant.

Cons

There isn't anything that I dislike about this software!

Pros

Easy and quick to use even for those with very limited experience of IT apps

Cons

Users having to keep their email confirmation to cancel their booking rather than being able to log on to review/cancel bookings