---
description: Review of tele-LOOK Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: tele-LOOK | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [tele-LOOK](/software/354566/tele-look)

# tele-LOOK

Canonical: https://www.softwareadvice.co.uk/software/354566/tele-look

> tele-LOOK – The Zero-Barrier Live Video Support Solution

Product Overview:
tele-LOOK is a cloud-based live video support software that empowers customer service teams, helpdesks, and field service organizations to solve technical issues remotely. By connecting experts directly to the smartphone camera of a customer or technician via a simple browser link, tele-LOOK eliminates the need for vague telephone descriptions and time-consuming email exchanges.

tele-LOOK requires no app installation and no registration from the end-user. This "zero-barrier" approach ensures immediate acceptance and fast connection times, even with non-technical customers.

Core Features for Visual Troubleshooting The platform is designed for pragmatic, efficient problem-solving without unnecessary complexity:

Live Video Streaming: See exactly what the on-site person sees in high definition.

Screen Sharing: A standout feature that allows agents to share technical drawings, wiring diagrams, or manuals from their desktop directly to the remote smartphone screen.

Whiteboard \& Annotations: Draw markers, arrows, or circles on the live image to guide the user’s hand (e.g., "Press this button," "Turn this valve").

Documentation: Capture high-resolution screenshots for warranty claims or case history.

Multi-Platform Support: Works seamlessly on Windows, macOS, Android, and iOS 

Strategic Value: Workforce Optimization \& Knowledge Retention tele-LOOK goes beyond simple video calls; it is a strategic tool for Workforce Optimization in the age of skilled labor shortages.

Reactivate Expertise: Companies can digitally reactivate (early) retirees or senior experts to work from home. These experienced veterans can virtually "look over the shoulder" of junior technicians in the field, guiding them through complex repairs.

Secure Corporate Knowledge: Prevent critical know-how from leaving the company when employees retire. By using tele-LOOK as a mentoring tool, you retain expertise and ensure quality control across your entire service fleet.

New Work Models: Enable flexible working conditions for technical support staff, reducing burnout and helping you keep valuable employees longer.

Economic Impact

Reduce Truck Rolls: Solve issues during the first contact. If a site visit is unavoidable, the technician arrives prepared with the right parts.

Lower Costs: Significantly reduce travel expenses and vehicle wear and tear.

Green Service: Lower your carbon footprint by avoiding unnecessary trips.

Pricing \& Accessibility tele-LOOK lowers the entry barrier for digitalization in the trades and service industry.

0 Euro Basic Version: Start immediately with a permanently free version—no credit card required, no risk.

Scalable Plans: Upgrade to paid plans for advanced features like "Custom Messaging" (SMS branding) and team management as your organization grows.

Security Data privacy is paramount. tele-LOOK is fully GDPR-compliant, ensuring that your video sessions and customer data are handled with the highest security standards.

Summary 
Whether you are a local HVAC business or an enterprise helpdesk, tele-LOOK provides the fastest path to visual resolution. Stop guessing, start seeing, and fix problems instantly.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Solutiness

## Commercial Context

- **Starting Price**: €0.00
- **Pricing model**: Per User (Free version available)
- **Pricing Details**: \>\> Starting from 0 Euro/user/month (billed annually) 
\>\> No set up fee

\>\>Please contact us for individual advisory and further details such as a TCO table\<\<
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Annotations
- Call Reporting
- Communication Management
- Customer History
- Customer Support
- Customisable Reports
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Third-Party Integrations
- Troubleshooting
- Video Streaming
- Video Support

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software)
- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)
- [Cloud Communication Platform](https://www.softwareadvice.co.uk/directory/4386/cloud-communication/software)
- [RMM Software](https://www.softwareadvice.co.uk/directory/4344/remote-monitoring-and-management/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
3. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3408 reviews)
4. [Zoho Desk](https://www.softwareadvice.co.uk/software/393877/zoho-desk) — 4.5/5 (2211 reviews)
5. [NinjaOne](https://www.softwareadvice.co.uk/software/349671/ninjarmm) — 4.7/5 (282 reviews)

## Reviews

### "tele-Look im Kundenservice" — 4.0/5

> **Markus** | *5 May 2022* | Machinery | Recommendation rating: 8.0/10
> 
> **Pros**: Einrichtung und Verbindung mit Servicenehmer ist sehr einfach und unabhängig vom verwendeten Mobiltelefon. Somit lässt sich das System international anwenden, die Führung mit einem Punkt ist völlig ausreichend.
> 
> **Cons**: Da das System bei uns von mehreren Nutzern über eine Current-License genutzt wird sollte die Kontakt-Datenbank besser und übersichtlicher aufgebaut sein. Anbindung an ERP-System wäre wünschenswert.
> 
> Komplexe Service-Diagnose wird wesentlich vereinfacht da man sieht was vor Ort passiert.

-----

### "Top Softwaren\!" — 5.0/5

> **Ibrahim** | *5 April 2022* | Chemicals | Recommendation rating: 10.0/10
> 
> **Pros**: Die Steuerung mit dem Punkt vom PC auf das Handy\!
> 
> **Cons**: Es ist noch nichts aufgefallen, daher alles gut\!

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/354566/tele-look)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/service-desk/tele-look-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/354566/tele-look> |
| en-GB | <https://www.softwareadvice.co.uk/software/354566/tele-look> |
| en-IE | <https://www.softwareadvice.ie/software/354566/tele-look> |
| en-NZ | <https://www.softwareadvice.co.nz/software/354566/tele-look> |

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