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description: Review of Sagicc Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Sagicc | Reviews, Pricing & Demos - SoftwareAdvice GB
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# Sagicc

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> Sagicc is an omnichannel customer service and experience platform, hosted 100% in the cloud, and offered in SaaS (software as a service) mode. The cost of its implementation depends on the needs and requirements of your company (number of agents, channels, additional modules, etc.), so we invite you to schedule a consultation so that one of our specialists can help you with a diagnosis of your company and a quote.

Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.
> 
> Verdict: Rated **4.4/5** by 19 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 19 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.2/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sagicc

## Commercial Context

- **Starting Price**: US$50.00
- **Pricing model**: Per User
- **Pricing Details**: Sagicc is hosted 100% on the cloud, and offered under a SaaS model. The cost of its implementation depends on the needs and requirements of your company, so we invite you to request a demo so that one of our specialists can help you with a diagnosis of your company and a quote.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English, Spanish
- **Available Countries**: Argentina, Bolivia, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Spain, United States, Uruguay, Venezuela

## Features

- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Augmented Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Blended Call Centre
- CRM
- Call Centre Management

## Integrations (49 total)

- AWS CloudFormation
- AWS CloudTrail
- AWS Config
- AWS Lambda
- ActiveCampaign
- Asterisk
- Avaya Spaces
- AwSV
- CRM\_
- Calendly
- DynamicGroup
- DynamicHRIS
- DynamicScreen
- DynamicTemplate
- ERPCloud

... and 34 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)
- [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software)
- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)
- [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
2. [Gladly](https://www.softwareadvice.co.uk/software/168565/gladly) — 4.8/5 (139 reviews)
3. [inconnect](https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)
4. [Kustomer](https://www.softwareadvice.co.uk/software/169723/kustomer) — 4.6/5 (79 reviews)
5. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)

## Reviews

### "It's necessary" — 3.0/5

> **Raymond** | *4 February 2023* | Internet | Recommendation rating: 5.0/10
> 
> **Pros**: If you are forced to use it by pressure then do it to avoid sancions
> 
> **Cons**: Costs of use are really expensive and will hurt small owners
> 
> I have been forced to buy it at a high cost

-----

### "¡Excelente herramienta ominicanal para atención a clientes\!" — 5.0/5

> **Christian** | *26 January 2023* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: El seguimiento de los casos por cliente y desde cualquier canal por el que nos quiera contactar. Es muy facil de utilizar y cubre los diferentes campos para evaluar las interacciones con el cliente. Se integró muy bien con nuestro ERP.
> 
> **Cons**: El chat no lo he utilizado, pues no cumple las necesidades del negocio. Hace falta contar con reportes de la integración de los mensajes de Whats para poder obtener unos KPIs funcionales y de calidad.
> 
> Fue una herramienta que nos facilitó la atención de los diferentes procesos o momentos con los que interactuamos con el cliente y por medio de cualquier canal.

-----

### "Un futuro muy presente" — 5.0/5

> **Verified Reviewer** | *3 March 2023* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: La manera en la que se puede dar respuesta a cada cliente mediante una misma ventana, poder generar llamadas masivas o envió de mensajes masivos, la automatización de los procesos para la eficacia de cada una de las atenciones con los usuarios y la facilidad con la que se puede dar uso a la herramienta
> 
> **Cons**: En ocasiones, las actualizaciones que generan lo toman a uno de sorpresa, esto lleva a que los agentes no siempre estén preparados a recibir las mismas y puede generar confusión las nuevas funcionalidades
> 
> Ha sido la mejor experiencia que he tenido hasta el momento, una herramienta increíble, la facilidad que te brinda al comunicarte es lo ideal

-----

### "Innovación Constante" — 5.0/5

> **Sheyla** | *2 February 2023* | Building Materials | Recommendation rating: 10.0/10
> 
> **Pros**: Saggic ha permitido automatizar muchas funciones que anteriormente se gestionaban de forma manual en mi proceso e incluso ha mejorado la experiencia al cliente al tener soluciones agiles, sencillas y automaticas.
> 
> **Cons**: Desde mi proceso hacemos uso del chatbot y somos varias personas las que lo utilizamos, en algunas ocasiones la asignación de casos no es equitativa, seria excelente si esto mejora.
> 
> Ha sido una experiencia bastante representativa en el cumplimiento de las funciones diarias que realizó, ha permitido que Ultracem automatice de manera eficaz mucho de los procesos de cara al cliente interno y externo

-----

### "Buen Software de atención al cliente" — 4.0/5

> **Abis** | *26 January 2023* | Building Materials | Recommendation rating: 9.0/10
> 
> **Pros**: Muy intuitivo, rápido, con muchas funcionalidades
> 
> **Cons**: Pocas personalizaciones, la mayoría de las cosas que se quieren gestionar internamente toca pedírselas al área de soporte para que las configuren internamente, se debe contar con un módulo de personalización con respecto a los cambios hacia los productos que se ofrecen por el bot.
> 
> Buena

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/352539/sagicc)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/contact-center/sagicc-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/352539/sagicc> |
| en-GB | <https://www.softwareadvice.co.uk/software/352539/sagicc> |
| en-IE | <https://www.softwareadvice.ie/software/352539/sagicc> |
| en-NZ | <https://www.softwareadvice.co.nz/software/352539/sagicc> |

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