About TouchBistro
TouchBistro pricing
TouchBistro does not have a free version and does not offer a free trial. TouchBistro paid version starts at US$69.00/month.
Alternatives to TouchBistro
TouchBistro Reviews for UK Users
Feature rating
- Used Daily for 6-12 months
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Review Source
For iPad soulution for busy restaurants, this is your answer!
I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta
Pros
Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.
Cons
No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Fair value for the price
It has been fair. Sometimes their customer service department is hard to get a hold of. We have found that calling in the morning hours (MST) have proven to be best odds so far.
Pros
The ease of my staff being able to use it on a daily basis to change or revise orders is much simplier than what we had prior.
Cons
The set-up was a little bit of a struggle with nested modifiers. And, we are getting ready to utilize the online ordering feature and found out that nested modifiers do not pull into the online ordering platform, which is difficult and we are going to have to find a work around.
Response from TouchBistro
Hi Ashley, thank you very much for your feedback! It's wonderful to hear that you and your staff have found TouchBistro to be easy to use. I will pass your note regarding your Online Ordering trouble on to our product team. - The TouchBistro Team
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Would Recommend
This POS has made my life so much easier. The reporting is amazing and everything is so easy. I haven't had any major issues as I've only used it for 6 months but so far I would 100% recommend.
Pros
SO easy to use - programming buttons, menus, integrating payment, splitting bills - everything about it is so easy
Cons
In person set up would have been alot easier but that's the only con I can think of
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Nightmare experience
I run a nola theme bar in wrigley Chicago. Speed is the key to the business.
The main reasons i switched to touchbistro are: unlimited free hardware and unlimited licenses/user, my [SENSITIVE CONTENT]
promised to install the hardware onsite and ensure the product works smoothly in the bar. Before i signed up with the touchbistro, i explained to my [SENSITIVE CONTENT]
the features we need.
My[SENSITIVE CONTENT]
left my bar before the installation was completed, and during the installation, i asked the[SENSITIVE CONTENT]
, how to add staff, how to add/remove items, and how to change items, and he really doesn't know how to do it and had to google. The next day we went live, and i texted my[SENSITIVE CONTENT]
how to pre-authorize, change item, and so on. he basically told me to google it and find it out myself. Shortly after that he simply ignored my texts and blocked my number.
1. long processing time (30-1min) to enter items and process the card
2. there are 2 pieces of devices (ipad and processer) my[SENSITIVE CONTENT]
told me to get the case later on but we had to deal with 2 pieces the whole time we used it.
3. can't pre-authorize efficiently (only on tabs not on tables and bar seats which was very confusing)
4. 2 ipads froze on the first day we used
5. the processor kept turning off, so we had to turn on, wait till synchronized before then process
we had to went back to Toast after 4 days of using Touchbistro. In order to break the contract, touchbistro sent me an invoice of 14,000 for the 4 days that i used. DO NOT trust what they promise.
Pros
colors on the menu buttons
unlimited software and hardware for a set price
Cons
-horrible customer service
-long processing time
-confusing reports
-false advertisement
Response from TouchBistro
Hi Sunny. I am sorry to hear about the issues you have been facing.I see you're already in contact with our CARE team but let us know if there's anything more we can do to help!
- Industry: Wine & Spirits
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Average overall
Average
Pros
Ease of use, wireless capabilities, most of the customer service reps are knowledgeable and friendly.
Cons
Does not allow you to put a hold on credit cards for any amount. Does not work when internet is down which it is supposed to store and forward, and it does not. Was supposed to be completely wireless and is now not. Hate to have to pay for more equipment when I pay a monthly fee.
Response from TouchBistro
Hi Magan, thank you for your review.
We are sorry to hear about the issues you were facing. Please call 1-888-342-0131 and our Customer Support team who would be happy to look into this for you.
