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About TouchBistro
TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform, TouchBistro helps restaurateurs streamline and simplify their operations – allowing them to spend less time manually connecting the dots, and more time connecting with guests and growing their business.
Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money. By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business.
TouchBistro pricing
TouchBistro does not have a free version and does not offer a free trial. TouchBistro paid version starts at US$69.00/month.
Starting Price:
US$69.00/month
Free Version:
No
Free trial:
No
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TouchBistro Reviews for UK Users
Feature rating
5 reviews of 398
View all reviews
Stephane
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 10/02/2023
Bang for your buck
The support team was on top of installation and on-boarding. the owner was present.
Pros
Can't beat the price. user friendly. menu management is a breeze.
Cons
For larger organizations integration with other software needs to be easier. reports could be better. seperating reports by time periods is a problem
Response from TouchBistro
Hi Stephane, thank you for your review! We are happy to hear you're enjoying the POS. - ST at TouchBistro
Replied 25/04/2023
Emily
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 18/08/2023
TouchBistro for Resorts
Overall - we've found TouchBistro to be the most robust, yet easy to use program on the market. While other POS might be simpler, TB fulfills more functions than most, while still be easy to navigate.
Pros
We love TouchBistro to manage room charges and the mass amount of listed items that we sell from our fine dining restaurant to our gift shop.
Cons
One of the biggest challenges we've found with TouchBistro is the technology issues whenever updates are needed. It's often something that can't be fixed in house and that's down time we can't afford to lose.
Response from TouchBistro
Hi Emily, thank you for the kind words! We're glad to see that TouchBistro has had a positive impact at your venue. -Carly
Replied 23/08/2023
Robert
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
1
Reviewed on 26/02/2024
STAY AWAY FROM TOUCHBISTRO!
Horrible. I seriously don't understand how this company gets ANY positive reviews. Reports are difficult to interpret. Tax calculations are inaccurate - which is a HUGE liability. Processing fees are volatile. Tech support (while they are nice on the phone) takes a VERY long time. For us to spend hours on the phone with tech support weekly is not out of the ordinary.
Pros
The low cost is NOT worth the headaches. Talk about "buyers remorse". We are counting the days for our contract to end so we can go to a competent company.
Cons
Where to begin? We literally have pages of complaints about this system.
Response from TouchBistro
Hi Robert, thank you for sharing this feedback. We’d very much appreciate the opportunity to discuss your experience further. If you’re open to it, please reach out to [email protected] with your account name and we’ll be in touch from there. We look forward to hearing from you.
Replied 07/03/2024
Scott
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
1
Reviewed on 11/09/2024
Worst Customer Servics
They performed well, but something happened in 2019 and they’re current attitude became an “I don’t care” philosophy.
Pros
Good working restaurant system and in the beginning was a well run customer focused company
Cons
Absolutely the WORST customer service department in the history of business. I would not recommend this company if they gave you the equipment for free. To be honest, I have been trying to resolve an issue for 3 months, after numerous calls, emails, and on hold…nothing has been resolved.
Response from TouchBistro
Hi Scott, we appreciate you taking the time to share your experience with us. We're sorry to hear that you've encountered difficulties in resolving your issue. Your feedback is important to us, and we'll use it to improve our processes. Please send the details associated with your account (restaurant name, email) to [email protected] so we can escalate accordingly. We look forward to hearing from you.
Replied 20/09/2024
Christi
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 14/08/2023
Overall great experience!
Very happy with everything except the card readers.
Pros
My employees transitioned over to TouchBistro really well. It's really easy to use.
Cons
We have "portable" card readers. They're not very "portable". Very glitchy.
Alternatives Considered
Square Point of SaleReasons for Choosing TouchBistro
Looking for a better integrated experience.Reasons for Switching to TouchBistro
My daughter used this software at her summer job. She told me I wouldn't regret it.Response from TouchBistro
Hi Christi, thank you for the kind words! I'm so glad to hear that TouchBistro has had a positive impact on your venue and staff. -Carly
Replied 23/08/2023
