TouchBistro

3.9
Overall rating
Reviews

3.9
Overall rating
Reviews

About TouchBistro

TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform, TouchBistro helps restaurateurs streamline and simplify their operations – allowing them to spend less time manually connecting the dots, and more time connecting with guests and growing their business. Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money. By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business.
TouchBistro Software - TouchBistro Setup
TouchBistro Software - TouchBistro Cloud Report
TouchBistro Software - TouchBistro Online Order Screen
TouchBistro Software - TouchBistro Table View with Options
TouchBistro Software - TouchBistro Floor Plan
TouchBistro Software - TouchBistro Check Out
TouchBistro video
TouchBistro Software - TouchBistro Setup - thumbnail
TouchBistro Software - TouchBistro Cloud Report - thumbnail
TouchBistro Software - TouchBistro Online Order Screen - thumbnail
TouchBistro Software - TouchBistro Table View with Options - thumbnail
TouchBistro Software - TouchBistro Floor Plan - thumbnail

TouchBistro pricing

TouchBistro does not have a free version and does not offer a free trial. TouchBistro paid version starts at US$69.00/month.

Starting Price:
US$69.00/month
Free Version:
No
Free trial:
No

Alternatives to TouchBistro

TouchBistro Reviews for UK Users

Feature rating

Value for Money
3.5
Functionality
3.8
Ease of Use
4.1
Customer Support
3.5
5 reviews of 395 View all reviews
Kyle
Kyle
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/04/2019

TouchBistro POS Review

When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers.

Pros

The TouchBistro POS system is a very easy to use. I don't find myself to be the best at POS systems, but the setup process was basically idiot-proof. Getting everything to work took way less time than I anticipated. Also, I have yet to see this POS system crash, even during busy hours.

Cons

Sometimes there can be a little lag when putting in certain orders. It seems like the POS system is sometimes just trying to play catch up with itself. We have noticed that moving from page to page oftentimes will slow it down. We have learned to not click as quickly now though.

Becky
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/07/2022

Would Recommend

This POS has made my life so much easier. The reporting is amazing and everything is so easy. I haven't had any major issues as I've only used it for 6 months but so far I would 100% recommend.

Pros

SO easy to use - programming buttons, menus, integrating payment, splitting bills - everything about it is so easy

Cons

In person set up would have been alot easier but that's the only con I can think of

Response from TouchBistro

Hi Becky, thank you for the review! We're happy to hear you're enjoying the reporting function.

Replied 15/08/2022
Stephen
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
2

1
Reviewed on 28/02/2024

System crashes constantly and nobody can fix it.

I'm at my wits end. Months of dealing with tech support, no resolution in sight for a program that only works sometimes and has cost my business time and money. I finally cancelled today and now I'm stuck spending thousands for equipment that doesn't work.
Seriously, just avoid Touch Bistro all together.

Pros

The customer service people are friendly, despite never being able to resolve your issue.

Cons

From day 1, system crashed several times a day. Called over and over for months now and nobody can seem to fix it. Gift cards never worked. Same thing, tech support couldn't figure it out so issued a refund (still waiting for months later)
No accountability or anyone to help. Have to call support everyday and explain over and over.

Response from TouchBistro

Hi Stephen, thank you for sharing this feedback. We’d very much appreciate the opportunity to discuss your experience further. If you’re open to it, please reach out to [email protected] with your account name and we’ll be in touch from there. We look forward to hearing from you.

Replied 07/03/2024
Jacqueline
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
4
Ease of Use
4
Customer Support
1

4
Reviewed on 07/09/2019

Review

Worst customer service EVER! Will not recommend solely for that

Pros

Ease of use and functionality of the system is great

Cons

Process to split checks after order is difficult

Alternatives Considered

Clover

Reasons for Switching to TouchBistro

The sales rep was convincing and over promised
CN
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
5
Ease of Use
3
Customer Support
1

4
Reviewed on 22/06/2019

Worst customer support - EVER

This is one of the most arrogant company's I've ever encountered. All along they've been treating me like they're doing me a favor and I'm bloody fortunate to pay them every month for a service that has now cost me in the thousands over the purchased hardware and rented software thousands.

Soon as possible, I'm off to another provider -- one that actually answers the phone before I have to shave again.

Pros

When it works, which is usually right up to the latest and greatest new "software update", its highly intuitive, its easy for the staff to handle, its easy for me to program, and has quite useful analytics attached.

Cons

It breaks A LOT - and always at the worst possible time, and their customer support would have to be five or six times better to just suck. First time it took them 7 HOURS to return my urgent tech support call - lost a dinner service. Next time it was 9 HOURS -- not only lost dinner... but we lost a lunch service too!!!

Then they started getting better... next time it was only 4 hours... called 10 minutes into the 7th game of the Stanley Cup finals [I missed the rest of the game]. To their credit, I had their support person call me back in 15 minutes [the time it takes to get from my house to the restaurant] - and he was able to fix the problem in just a tick over 90 minutes. Tonight it was 3 hours and 10 minutes before the call back came. I was on my motorcycle [don't talk or text while riding]... called back the number on the voicemail... only to find myself back in a queue. Its been 40 plus minutes so far... but fool that I am, I'm still hopeful.

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