NinjaOne

Pros

Easy to use and to configurate.
Single pain of glass. so i can see everything i need and use.
Takes allot of standard work out of our hands.

Cons

There are so many extra options that it is sometimes hard to decide what we will add.

Pros

The Device management and RMM capabilities have been unmatchable with other products I have used and tested. Policies are very easy to setup and deploy.

Cons

There are some integrations I would like to see mor of especially with the software updates and deployments.

Pros

The User interface is pretty intuitive and easy to use

Cons

Its relatively pricey when you compare to similar products

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

Seamless task management and intuitive interface make it a go-to for staying on track.

Cons

The reporting features could be more robust, and I'd like to see more integrations with other apps.

Pros

great tool for remote management and install

Cons

scripts sometimes break, searching devices can be annoying

Pros

What I like most about Ninja is that it is such a versatile tool, you can use it for just about anything you need as helpdesk, system admin, desktop application admin and probably much more. It's an intuitive tool and its not only reliable but also fast

Cons

Honestly the reporting but that has gotten much better with the latest releases this past year.

Pros

The people at NinjaOne are great. They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support. Everyone from the initial salesperson to account manager and technicians have been very professional and responsive. Their software just works. I rarely have issues with the managed agents. If I ever have a question, their support gets back to me the same day, sometimes the same hour. Very impressive!

Cons

I'm hard-pressed to say anything bad, as nearly everything is great. There are a few minor improvements that could be made, but more of a nice-to-have than a need. Even so, what I love is that they have a publicly visible product roadmap so you can see what's coming next.

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

The interface is amazing and feature packed. Also support is very helpfull and informative while setting up and testing the product

Cons

It can become a little pricey if you have many users or a low number of users but very endpoint heavy.

Pros

The support from NinjaOne, monthly sessions and overall the RMM product

Cons

They are focussing on to many products therefore the RMM is at some point walking behind.

Pros

It's lightweight, easy to deploy and has clean UI that doesn't require extensive training to get going. NinjaOne makes remote monitoring and management easy.

Cons

The ticketing system is fairly basic and feels limiting at times. While the native integrations available are helpful, they could and should expand further.

Pros

ease of use and support is responsive and prompt

Cons

there is anything that i can think of!!!

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.

Cons

Nothing, the platform works so much better than the RMM software we replaced.

Alternatives Considered

Reasons for Choosing NinjaOne

Switched From

Reasons for Switching to NinjaOne

Pros

The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.

Cons

The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!

Alternatives Considered

Reasons for Choosing NinjaOne

Switched From

Reasons for Switching to NinjaOne

Pros

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

Cons

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

Alternatives Considered

Reasons for Choosing NinjaOne

Switched From

Reasons for Switching to NinjaOne

Pros

The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

Cons

Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

Alternatives Considered

Reasons for Choosing NinjaOne

Switched From

Reasons for Switching to NinjaOne

Pros

NinjaOne has been a superb IT management solution.
I like the reliability and ease of use of NinjaOne.

Cons

NinjaOne makes work easier.
No dislikes about NinjaOne.

Pros

As an MSP getting the tool deployed quickly, efficiently and leveraging the work we've put into our configuration has been a huge time savings.

Cons

The gap is being closed with every release, our biggest issue with MDM which we are looking forward to trying out soon.

Pros

Ease of implementation, deployment in client server infrastructures, great control of different server anomalies. Ticket management.

Cons

At the moment there are few disadvantages, since the tool is updated with new improvements.

Pros

The interface is user-friendly and the task management features are efficient.

Cons

I wish there were more customization options for task organization and prioritization.

Pros

Intuitive interface, great task management tools

Cons

Occasional lag during peak usage times, mobile app needs improvement

Pros

This tool has revolutionized my job. I can travel less and get more done, saving time and money.

Cons

None, I have not found any cons to this software yet.

Pros

NinjaOne was extremely easy to setup and deploy within our organization. Using ESET to pus the installer, in a matter of minutes the computers were being populated in the dashboard.Easy to remote login to computers using either Splasdot, NinjaRemote or TeamViewer if you have the license to incorporate it. Installing/modifying programs, registry changes, ps scripts is very easy to do, and their knowledge base articles are very helpful

Cons

We have only used this platform for about 5 months, but have not encountered a problem that could be resolved.

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

It has a user friendly website and mobile app

Cons

Support can be lacking and deploying policies can be difficult at times

Pros

Having the constant monitoring and alerting sat in the background was so helpful. We did not have to worry about constantly checking the health of our network every 10 minutes as we could rely on Ninja RMM to do this for us and alert us when something started to go wrong.

Cons

The platform occasionally sent out false alerts which although we could react to, did prove a little frustrating at 1am

Pros

1. Search - something so simple can be the best feature. Our old RMM tool couldn't come close.
2. Ease of creating a policy for a customer or type of device in a customer.
3. Integration with 3rd party tools like AutoTask and TeamViewer.
4. Website branding - New feature, and we love it.
5. SysTray icon has been wonderful! I love the fact that we can use our own icons and give it our own flair.
6. Reports - They look nice and are simple to understand.

Cons

1. TeamViewer. Not a fan. I'm sure it's not a big deal if you are new to this kind of thing. But we have used a lot of remote control tools in our 20+ years, and there are better options.
2. Can't install software on the fly. You have to use policies and a Schedules Action. I wish there was an option to upload an MSI/EXE/Other Scripts and run to a list of machines or all machines within a company. And give us the ability to turn this on and off so we can have customers do this as well.
3. I wish the update system was also about to update Windows 10 builds. This is still a manual process unless the customer has a server and we can push a script to install a Windows 10 update via UNC.