--- description: Review of innRoad Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: innRoad | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Hotel Front Desk Software](/directory/671/front-desk/software) > [innRoad](/software/348503/innroad) # innRoad Canonical: https://www.softwareadvice.co.uk/software/348503/innroad Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.co.uk/software/348503/innroad?page=2) > innRoad's award-winning property management system is trusted by thousands of hoteliers across the globe. With this all in one solution, you can manage your property from any device, anywhere in the world. innRoad is designed to meet the needs of hospitality businesses of all sizes including hotels, motels, resorts, B\&Bs, lodges, campgrounds and more. With innRoad, you can handle your day-to-day operations easily with simple check in/out tracking, housekeeping tools for managing clean vs dirty rooms, and customized reports so you can keep your revenue and booking goals on track. You'll save time, increase occupancy, and boost room revenue. innRoad's customized booking engine matches the look and feel of your property’s website, while providing guests with a seamless booking experience. Customers using our booking engine have reported a 20% increase in direct bookings. innRoad gives more visibility to your property through our reliable channel manager. Room inventory and rates are automatically synced through innRoad's direct connection with 100's of online travel agents (OTAs) including Expedia, Booking.com, TripAdvisor, Airbnb, BedandBreakfast.com and more. Other features include: third party integrations, credit-card processing, native GDS integration, 24/7 live phone and email support, unlimited training, new monthly feature releases, free data migration for both past and future reservations, and a dedicated implementation advisor to get your property up and running with innRoad in no time. Plus, there's no hidden fees, no up-charges, and no fine print. Want a system that can do it all while saving you time? We've got you covered. Getting more bookings just got a whole lot easier\! > > Verdict: Rated **4.5/5** by 217 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 217 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: innRoad - **Location**: New York, US - **Founded**: 2000 ## Commercial Context - **Starting Price**: £122.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Pricing is customized by property but averages £122 per month, contact us for a personalized quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, Ireland, United Kingdom, United States ## Features - Accounting - Activities Booking - Activity Dashboard - Alerts/Notifications - Availability Management - Billing & Invoicing - Booking Management - Booking Notes - Built-in Accounting - CRM - Calendar Management - Channel Management - Credit Card Processing - Customer History - Customer Support - Customisable Branding - Customisable Reports - Customisable Templates - Data Import/Export - Data Synchronisation ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Hotel Front Desk Software](https://www.softwareadvice.co.uk/directory/671/front-desk/software) ## Related Categories - [Hotel Front Desk Software](https://www.softwareadvice.co.uk/directory/671/front-desk/software) - [Vacation Rental Software](https://www.softwareadvice.co.uk/directory/4545/vacation-rental/software) - [Hotel Management Software](https://www.softwareadvice.co.uk/directory/4504/hotel-management/software) - [Motel Software](https://www.softwareadvice.co.uk/directory/3968/motel/software) - [Online Booking Systems](https://www.softwareadvice.co.uk/directory/432/reservation/software) ## Alternatives 1. [RMS](https://www.softwareadvice.co.uk/software/2840/rms-campground) — 4.4/5 (412 reviews) 2. [Guesty](https://www.softwareadvice.co.uk/software/418418/guesty) — 4.4/5 (465 reviews) 3. [WebRezPro](https://www.softwareadvice.co.uk/software/2818/webrezpro) — 4.6/5 (211 reviews) 4. [Magpie Property Management](https://www.softwareadvice.co.uk/software/2740/magpie) — 4.0/5 (1 reviews) 5. [Hotelogix](https://www.softwareadvice.co.uk/software/376875/hotelogix) — 4.4/5 (251 reviews) ## Reviews ### "Great booking Engine with outstanding support" — 5.0/5 > **Lisa** | *25 April 2022* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: We moved to innRoad for the support which is great. Most issues can be resolved immediately. As a booking engine it works well for our business model for both our website and 3rd party bookings. > > **Cons**: The session management is very poor. Requires re-logging in multiple times a day because the session has expired. > > innRoad works well for us to manage our business. The reservation process is easy and customization is easy. ----- ### "Once great PM solution with a great customer service" — 5.0/5 > **Baris** | *21 November 2020* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Customer service representatives are pretty familiar with each module of Innroad as if they are a real user of the platform so that they can understand our problems and figure out solutions about the side effects along with the major aspects of the problem that our officials counter. OTA integrations works flowlessly and the updates we have pushed are reflected to all the integrated platforms without delay. > > **Cons**: If you are familiar with the multiple channel management programs like me it is easy to understand the workflow of the platform however for the inexperienced staff we needed a alot of training to get them used to use the platform with all capabilities. I needed to eaither assist them manually or direct them to the customer care representatives which is not good for a successful product like Innroad. > > InnRoad needed a alot of training for our staff to be able to be used with its full capability for the beginners who are not familiar with multiple channel management softwares. Customer care representatives are responsive and smart at solving the problems we have faces so far. ----- ### "Management of hotel" — 3.0/5 > **Lucy** | *5 February 2019* | Hospitality | Recommendation rating: 3.0/10 > > **Pros**: I like the option to see 1-30 days at s time on the tape chart. Also like you can stay on a future date and input several rooms rather than going back to today’s date between each entry as the old system did. > > **Cons**: Since the last update it is very confusing and difficult to use. It’s unclear and overly complicated. You have to be a rocket scientist to check out a guest. Once on a future date there is no simple way to return to today’s date. > > I can see where some updates were well meaning but way over complicated ----- ### "Love this Product\!" — 5.0/5 > **Tammy** | *24 June 2020* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Innroad was great with the set-up. They worked closely with me to make sure they set the product up correctly right from the beginning. The data transfer went smoothly as well. I like that if I want to make changes to the initial set up it is very user friendly for me to make changes myself. The visual is excellent to see the status of our hotel at a glance. > > **Cons**: There is always something more that you want from a software just because every business is unique. I find that Innroad does look for solutions to these problems. The only function the system cannot perform for me at this time is to allow a guest to not only book a room online but to be able to book other rental equipment that has a limited supply. The software assumes that other rental equipment has an unlimited supply. > > Innroad has been very responsive to the needs of the user. As a user if the product was not able to perform a particular function i was able to submit it as an possible future upgrade to be reviewed. The last update that was done handled several of the additional functions I wanted to see in the software. My experience has been great and I have had very little issues. ----- ### "Very Happy\!" — 5.0/5 > **Adam** | *9 April 2022* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: How easy it is to get in contact with customer support. They are always available by email or phone and ready to help. The support team is very knowledgeable and usually able to assist right away. > > **Cons**: I feel the system can run a little slow sometimes. I've come across certain issues which can't be explained by support as to why they happened or what to do to prevent them in the future. Again, support always helps resolve these issues quickly. > > We've improved our inventory management process tremendously. Before innRoad, we were spending countless hours making sure our available inventory was up to date and accurate. With innRoad, I can monitor the inventory from my mobile devices and make any quick necessary changes at any time. The alerts and auto-update features are great and work well if you have not manually adjusted any rates. I would like to be able to have more than one travel agent % set up. ----- Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.co.uk/software/348503/innroad?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/348503/innroad) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data