--- description: Review of CivicRMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CivicRMS | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Law Enforcement Software](/directory/4156/law-enforcement/software) > [CivicRMS](/software/348132/civiceye) # CivicRMS Canonical: https://www.softwareadvice.co.uk/software/348132/civiceye Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/348132/civiceye?page=2) > CivicRMS is an advanced records management system designed specifically for law enforcement agencies. This software serves as a centralized hub where stakeholders can securely store and access essential data, including dispatch information, incident reports, and a master record index. With integration capabilities with other industry software providers, CivicRMS incorporates data into a user-friendly interface empowering agencies to derive insights from their records to enhance efficiencies and make data-driven decisions for improved community outcomes. > > Verdict: Rated **4.4/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 8 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: CivicEye ## Commercial Context - **Pricing model**: Other (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Audit Trail - Case Management - Court Management Integration - Criminal Database - Customisable Reports - Customizable Fields - Data Visualisation - Document Storage - Employee Database - Evidence Management - Field Reporting - For Law Enforcement Agencies - Geographic Maps - Incident Mapping - Investigation Management - Monitoring ## Integrations (1 total) - BluHorse JMS ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Law Enforcement Software](https://www.softwareadvice.co.uk/directory/4156/law-enforcement/software) ## Alternatives 1. [PowerDMS](https://www.softwareadvice.co.uk/software/85400/powerdms) — 4.7/5 (517 reviews) 2. [Omnigo](https://www.softwareadvice.co.uk/software/153445/omnigo) — 4.4/5 (85 reviews) 3. [i3 Public Sector](https://www.softwareadvice.co.uk/software/442224/i3-public-sector) (0 reviews) 4. [CaseGuard](https://www.softwareadvice.co.uk/software/528971/CaseGuard) — 2.0/5 (1 reviews) 5. [Commshop](https://www.softwareadvice.co.uk/software/369479/commshop) — 5.0/5 (1 reviews) ## Reviews ### "Great product" — 4.0/5 > **Kenny** | *27 July 2022* | Law Enforcement | Recommendation rating: 9.0/10 > > **Pros**: I love the price first, second I love the ease of use, tied with their customer service. > > **Cons**: The system is made to be used a certain way but allows you to use it the wrong way as well. I wish areas where you are suppose to search instead of type would block you from typing and give you a reminder to use the search function. Make it more impossible for people to use the product incorrectly. > > I have used several company and have found that CivicEye actually cares about my ability to use their product, and goes out of their way for me to be successful. ----- ### "Affordable and functional" — 4.0/5 > **Scott** | *8 August 2022* | Law Enforcement | Recommendation rating: 9.0/10 > > **Pros**: CivicEye is one of the most affordable RMS. It is relatively easy to use and a new user can pick up on it relatively quickly. Storing case related documents, photos, and other attachments is a great feature. > > **Cons**: CivicEye could flow a little smoother, for instance as a primarily US vendor, it certainly would make sense to find a way to have United States on the top of the list and searches could be a little easier, but the cons are few and far between and are absolutely outweighed by the pros. > > Our experience with CivicEye has been awesome. The Customer service experience has got to be the best I have ever experienced from a vendor. ----- ### "Very sufficient product" — 4.0/5 > **Dwayne** | *1 August 2022* | Law Enforcement | Recommendation rating: 5.0/10 > > **Pros**: ease of use and the migration of previous software's reports > > **Cons**: not compatible with neighboring law enforcement > > very positive ----- ### "CivicRMS Review" — 5.0/5 > **Clarke** | *5 August 2022* | Law Enforcement | Recommendation rating: 10.0/10 > > **Pros**: I like that the program is windows based and categories are just a mouse click away. Once you learn how to navigate through it, you find it gets easier and easier. > > **Cons**: Not user friendly to start but once you get the system down, it's more than satisfactory. > > We recently began using the evidence component which has made our inventory much more stream line. Chain of Custody forms are automatically generated. CivicRMS is a great product which has infinite uses with the law enforcement profession. ----- ### "Review" — 4.0/5 > **Joseph** | *1 August 2022* | Law Enforcement | Recommendation rating: 8.0/10 > > **Pros**: Web based, and the master name is very easy to use > > **Cons**: Staff maintenance could be better. I would like to be able to see dates of employment, promotions, productivity etc. Year end reports are very important, and required in some cases. I would like to also see an inventory control module at some point. Vehicles, weapons, ammunition, uniforms etc. > > There have been some growing pains, and some features are not working or have not been added yet. Our old system had the feature that I wanted but they were difficult use. The new system is lacking several of those features, but the support is by far better. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/348132/civiceye?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/348132/civiceye) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data