--- description: Review of Inception CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Inception CRM | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [CRM Software](/directory/4153/crm/software) > [Inception CRM](/software/346772/inception-crm) # Inception CRM Canonical: https://www.softwareadvice.co.uk/software/346772/inception-crm Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/346772/inception-crm?page=2) > Inception CRM is a customer relationship management solution for pharmaceutical and life science companies that supports the planning, reporting and analytic needs of the field and remote sales representatives and their managers. It is optimally designed for pharmaceutical companies who need to coordinate the work of multiple business units and territory sales teams. It supports the work of primary and specialty care (Rx) sales representatives as well as OTC pharmacy sales teams, and Key Account Managers. The system’s granular configuration options enable companies to support the unique business processes of each business unit and sales team while unifying data management and reporting across the entire sales organization. Application features and data visibility can be managed according to a user’s needs and role permissions. This means that users won’t see features that aren’t relevant to their business processes, and data (both customer and team activity data) can be displayed or hidden based on what they need to see. The basic features available to all users, regardless of their business roles, include the ability to find customers and view their details, add new customers and update customer information, schedule and report activities and calls and personalize the application interface and manage their own access, among other settings. Additional modules and features are enabled and configured according to the needs of individual sales teams and their users. These include modules for cycle activity planning; pharmacy order management; sample and inventory management; expense reporting; contracts and customer consent management; accessing approved media and closed-loop marketing presentations; hosting remote meetings and presentations; tracking performance and sales progress via dashboards and reports. Inception CRM is provided as a hosted service (SaaS) and delivered via native client applications installed on Apple, Android and Windows devices. Users can access their accounts on multiple devices, and most usually do. Sales reps typically use both tablets and smartphones, while sales managers and key account managers access the system on their Windows laptops, where they can more comfortably perform their work, using their phones only in the field. The Windows app works offline and is ideally suited to power users who need to do deep data analysis. It is fully integrated with MS Office, allowing users to export data (according to permissions). While each native app contains its own reports, a separate browser-based platform is available for online dashboards and reports, which can be exported to MS Excel and other MS Office formats. Inception CRM also has an integrated web browser-based eLearning platform that can be used for product and sales training as well as pharmacovigilance training. Inception CRM is vendor-supported solution. This means that each customer has their own dedicated account manager who supports them with training, user onboarding, and system administration. Account support is provided within the context of a monthly service pool, which is fixed according to the terms of the service agreement, and can also include custom report creation as well as remote IT support. Client CRM administrators can also manage the system independently (after training) to fulfill key support objectives without depending on vendor assistance. System administrators can configure a wide range of system parameters, including data loading and data management; user account set up and configuration; customer data attributes; configuration of activity types and workflows, and call reports; media file publishing and distribution; management of pharmacy order templates and workflows; rules for samples distribution; and configuration of cost centers, expense types, and expense reporting templates, among many other settings. > > Verdict: Rated **4.7/5** by 24 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 24 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: D3S ## Commercial Context - **Starting Price**: €50.00 - **Pricing model**: Per User - **Pricing Details**: A one-time implementation fee covers all required customization, data loading, application configuration and settings, and end-user training. The monthly service fees cover user licenses and suppport services from D3S. Pricing is typically per user, with rates adjusted according to the number of features a company uses. Flat rate payment options are also possible, according to customer needs. D3S offers different billing options and lets companies choose the payment structure that works best for them. Invoices can be issued monthly, quarterly or annually, with payment periods adjusted according to their rules. Please contact D3S for additional pricing details. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German, Italian, Polish, Romanian, Russian, Slovak, Spanish, Turkish - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Egypt, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland and 39 more ## Features - API - Activity Dashboard - Alerts/Notifications - Calendar Management - Campaign Management - Contact Management - Customisable Reports - Customizable Fields - Data Import/Export - Document Storage - Drag & Drop - Email Management - Email Templates - Forecasting - Interaction Tracking - Lead Management - Lead Qualification - Mobile Access - Reminders - Reporting/Analytics ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [CRM Software](https://www.softwareadvice.co.uk/directory/4153/crm/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.co.uk/software/1854/hubspot) — 4.5/5 (4451 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 3. [Zoho CRM](https://www.softwareadvice.co.uk/software/392464/zoho-crm) — 4.3/5 (6964 reviews) 4. [Kylas Sales CRM](https://www.softwareadvice.co.uk/software/216694/kylas) — 4.8/5 (573 reviews) 5. [Ploomes CRM](https://www.softwareadvice.co.uk/software/449937/Ploomes) — 4.9/5 (418 reviews) ## Reviews ### "On the hunt for a CRM." — 5.0/5 > **Yiannakis** | *8 April 2022* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Features are aligned with the company's expectations. Above all, the people behind this software understand the complexities of the pharma market and they quickly adapt to the ever-changing environment. > > **Cons**: Hard to say as I cannot recall encountering any important drawback. > > Inception CRM provides a real-time "helicopter view" of your salesforce activities in the market, and/or a micro-analysis of a specific activity where and when needed. ----- ### "The best CRM for pharma and medical devices sales" — 5.0/5 > **Dorota** | *26 April 2024* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: One of the standout qualities of Inception CRM that I deeply appreciate is its intuitiveness and ease of use, which is crucial for our fast-paced work environment. The platform is designed with a clear, user-friendly interface, making it accessible for all members of our team regardless of their tech proficiency. Inception CRM is robust, featuring modules that are specifically tailored to meet the unique needs of our medical devices industry—particularly the Tasks, Warehouse and Orders modules. These modules streamline our operations by integrating essential functions that manage inventory and track orders in real-time, directly impacting our efficiency and ability to serve our clients promptly. Another feature that significantly enhances our operational capability is the Inception CRM’s Planner. It's a very well implemented tool for our sales representatives, providing them with the necessary resources to organize their daily activities, follow up on leads, and manage customer interactions with ease. The reporting capabilities of Inception CRM deserve special mention. The reports are not only detailed but also offer advanced feedback that helps us understand the dynamics of our entire company’s teamwork. These insights are invaluable as they inform our strategic decisions and highlight areas where we can improve processes or capitalize on strengths. Lastly, the implementation process of Inception CRM was seamless, thanks to their proficient IT and support team. The team was incredibly supportive and proactive in ensuring that the CRM integrated smoothly with our existing data and systems. Their ongoing openness to help and address any of our concerns post-implementation has made a significant difference, allowing us to make the most out of this powerful tool. Their commitment to customer service truly enhances the overall value of Inception CRM for our company. > > **Cons**: In the first few days, some of Inception CRM's more advanced features may not be fully intuitive to new and non-technical users. Although our entire team learned how to use the system very quickly, some needed a little more time to do so. ----- ### "Inception CRM review" — 3.0/5 > **Verified Reviewer** | *29 April 2022* | Pharmaceuticals | Recommendation rating: 4.0/10 > > **Pros**: Plenty of drop down menus, easy to progress from page to page, fairly quick call recording > > **Cons**: Customer search and filter options poor; how to add new customers? > > it does the job of call recording adequately. ----- ### "CRM implementation" — 5.0/5 > **Verified Reviewer** | *29 March 2022* | Pharmaceuticals | Recommendation rating: 9.0/10 > > **Pros**: The software is easy to use and easy to understand. easy to find sales data. Comprehensive system for evaluating work efficiency. The most important function in the product is the evaluation of sales and visits. The economic components of the software such as the calculation and the logbook are also important, it is well processed. > > **Cons**: When the software is mastered, it can be overlooked. It is sometimes slower due to the volume of data processed. If it would be possible to link sales to the doctor's location, I would welcome such a possibility. ----- ### "Glenmark HPM Review - Paven Jumbu" — 4.0/5 > **Paven** | *29 April 2022* | Pharmaceuticals | Recommendation rating: 9.0/10 > > **Pros**: Helps plan and manage priorities with individual customers /accounts > > **Cons**: Perhaps could improve on adding new identified HCPS > > Excellent - Easy to use and excellent support if any issues arise ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/346772/inception-crm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/346772/inception-crm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data