ZENOTI

Pros

Overall the software has many features and capabilities that can be easily customized to fit your business. This software is like the "Amazon" of booking software for salons and spas and a must have if you operate multiple locations. At present I can't and don't use all of the features but I love that I have the opportunity to grow into the use of the software and still expand my business in future. I loved the onboarding process the most as it had in depth training videos and how to articles on virtually every feature offered; and what I couldn't find or didn't understand the 24/7 support team addressed personally.

Cons

So far, I don't have any dislikes about the program. There's a very steep learning curve when it comes to using this software but with daily use, I'll become an old hand at it in due time. The amount of settings this system has is incredible!

Pros

I can't express enough how much appreciation I have for our project management and onboarding team. We worked with project manager [sensitive content hidden] on the onboarding and transformation end and they have been so incredible from day one through the entire transition.

Cons

We had some hiccups throughout the process and some miscommunication issues when signing on, but the project management team worked with us through all of our issues and concerns.

Pros

At one location they onboarded budiness. They are using it with success and generally like it.

Cons

At my second location they Will not onboard us despite we’re paying for the software for two months and despite I’ve emailed them and called them several times over the course of the last month with no response. I keep getting a promise of a response from the chat advisors but no one actually calls me. I have money in the system because I learned how to do the basics from my other store and I can’t get the money out because they won’t onboard you. You can’t put in your own bank information they have to do it. I can’t believe how many different people I’ve called and emailed and chatted with over the last month and no one will call me back just promises .

Pros

I love the amazing customer support and efficiency that Zenoti provides. It is a user-friendly platform that will provide us with a huge time savings due to exceptional functionality of it.

Cons

I didn't like the volume of courses I needed to watch in Zenoti University. I understand the necessity of them, it was just hard to squeeze them into my very busy days.

Alternatives Considered

Reasons for Choosing ZENOTI

Reasons for Switching to ZENOTI

Pros

A very powerful software with comprehensive features and is a true all-in-one product. Includes online appointment scheduling, billing, POS, reporting customer management, product sales, marketing, etc. and has a ton of different integrations you can pick from.

Cons

Incredibly time-consuming during the initial set up if you want to integrate a large amount of the available features.