--- description: Review of SmartRec Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SmartRec | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Parks and Recreation Software](/directory/4578/parks-and-recreation/software) > [SmartRec](/software/345504/smartrec) # SmartRec Canonical: https://www.softwareadvice.co.uk/software/345504/smartrec Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.uk/software/345504/smartrec?page=2) > Amilia SmartRec is a registration and membership management software platform that helps community-based organizations unify membership, programs, payments, and real-time reporting in a single system. Built for YMCAs, JCCs, parks and recreation departments, community centers, camps, swim schools, arts centers, sports facilities, and afterschool programs, SmartRec is designed to give leadership full visibility while empowering staff and members to do more with less friction. Where many platforms require staff intervention for routine tasks, SmartRec puts members in control. With 80% of transactions completed self-serve, 70% of sign-ups happening on mobile, and 52% of registrations occurring outside business hours, members can discover programs, register, pay, and manage their accounts on any device — without a phone call or a front desk. The online registration and payment software is built for how families behave today, with a smooth, eCommerce-style checkout, integrated forms at registration, and self-managed payment updates that reduce failed billing before staff even notice. > > Verdict: Rated **4.3/5** by 147 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 147 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Amilia - **Founded**: 2004 ## Commercial Context - **Starting Price**: CA$99.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Contact Amilia directly for more pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Management - Activity Tracking - Alerts/Notifications - Attendance Management - Attendance Tracking - Attendee Tracking - Automated Scheduling - Billing & Invoicing - Booking Management - CRM - Calendar Management - Check-in/Check-out - Child Care - Class Management - Class Registration ## Integrations (18 total) - ActiveXCHANGE - Asset Panda - Avigilon Video Security - Bloomerang - CampDoc - Constant Contact - Cyberimpact - Evolia - Funraise - Google Analytics 360 - HubSpot CRM - Paysafe - Productive Parks - QuickBooks Online - Reach ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Parks and Recreation Software](https://www.softwareadvice.co.uk/directory/4578/parks-and-recreation/software) ## Related Categories - [Parks and Recreation Software](https://www.softwareadvice.co.uk/directory/4578/parks-and-recreation/software) - [Membership Management Software](https://www.softwareadvice.co.uk/directory/4395/membership-management/software) - [Club Management Software](https://www.softwareadvice.co.uk/directory/4660/club-management/software) - [Class Registration Software](https://www.softwareadvice.co.uk/directory/4580/class-registration/software) - [Registration Software](https://www.softwareadvice.co.uk/directory/4145/registration/software) ## Alternatives 1. [Cvent Event Management](https://www.softwareadvice.co.uk/software/99149/cvent-event-management) — 4.5/5 (990 reviews) 2. [Uplifter](https://www.softwareadvice.co.uk/software/300972/uplifter) — 4.4/5 (86 reviews) 3. [TeamLinkt](https://www.softwareadvice.co.uk/software/366294/teamlinkt) — 4.7/5 (126 reviews) 4. [MyRec.com](https://www.softwareadvice.co.uk/software/187849/myrec-com) — 4.5/5 (167 reviews) 5. [Neon CRM](https://www.softwareadvice.co.uk/software/3122/neoncrm) — 4.3/5 (619 reviews) ## Reviews ### "Amilia, a good and user-friendly software for every employee" — 5.0/5 > **Zoé** | *19 August 2019* | Sports | Recommendation rating: 10.0/10 > > **Pros**: Amilia is a user-friendly for company who has a lot of employees using the software. It is easy to understand, easy to learn and easy to find your way around. New employees don't need a big training, steps are pretty obvious once you know the basics of the software. The best thing about Amilia is their after-sale service. They are always contacting you to make you confortable to call if you have any question. They are listening to your concern and trying the best they could to add the features you asked for. They are always doing follow-ups with their client. > > **Cons**: It's hard to speak to someone when you call the technical support, you can wait a lot over the phone and finish on a voicemail. If you need immediate assistance, it's hard to get in touch with someone. It seems employee of Amilia working at the technical support are new. I had to chat with them often for technical problems, and rarely they can solve my problem. They are only opening a technical ticket and getting back to me weeks after. Most of the time, I finished by solving my problem alone and find a way around. It seems sometime I know more Amilia than the customer service. > > With Amilia, we no longer have double bookings and we are offering a better customer service. Client can easily register online and manage their activities. Our staff can easily manage rentals and contract. ----- ### "Great Software for Bookings" — 5.0/5 > **Astrid** | *3 October 2024* | Recreational Facilities & Services | Recommendation rating: 10.0/10 > > **Pros**: From the initial inquiry to full implementation, the Amilia team were excellent throughout our experience. They provided excellent guidance and support at every step of the way. The software itself is user-friendly, both for our backend operations and for customers. We've received positive feedback from customers about how simple and seamless the booking process is. Additionally, Amilia offers a wide range of features that were crucial to our decision. We needed to manage multiple locations, incorporate a calendar, handle eCommerce, and more—and Amilia provided a solution for each requirement. > > **Cons**: The only downside we've encountered is that tickets cannot be refunded directly, only credited back. > > Our clients were seeking a software solution that could easily manage multiple locations and simplify the booking process. We discovered Amilia online and were impressed by a positive review from another client, which led us to explore it further. ----- ### "Great for some things but there could be imrovements for others." — 3.0/5 > **Amanda** | *30 August 2024* | 2128 | Recommendation rating: 6.0/10 > > **Pros**: Its great for programs that are one time programs such as camps, drop in classes etc. > > **Cons**: I find it difficult and complicated on the administrative side for subcriptions and when clients find loopholes in the system that we did not know exist. Running a child care center with multiple government funding - I am unsure with the subscriptions and our clients running into loopholes like not putting their card details in the system makes it for a longer problem solving process > > Overall, our business enjoys using this but as mentioned there are some aspects that need to be improved and considered. Businesses with funding - the charges on refunds seems high as well. ----- ### "Pleased with Amilia so far :)" — 5.0/5 > **Vanessa** | *28 August 2024* | Performing Arts | Recommendation rating: 10.0/10 > > **Pros**: We love how it integrates class registration and facility bookings with our CRM, Salesforce. > > **Cons**: We would like cancellation policies to be able to be applied to facility bookings and for renters to be able to edit/cancel bookings themselves online based on the policy applied. We would also like membership status to be applied to facility booking renters as we can do for Activities. We would also like the ability to send a "hidden" link to studio/facility bookings in the way we can send a hidden link for an Activity. We would also like the ability to block a client from renting, putting a "do not rent" on their account if behavior or financial matters need to be addressed. > > We have just started using it but so far we are pleased aside from a few tweaks/enhancements that would make our work arounds less necessary. ----- ### "Sparta YMCA" — 4.0/5 > **Kyle** | *28 August 2024* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: User-friendliness, aesthetics, response-time, customer service > > **Cons**: Lack of reporting capabilities, repetitive information required during purchases, capabilities around mass editing, ability to toggle memberships to different categories in the middle of the month, ability to retain payment information attached to a users account > > Positive after adjustment time on the front end ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.uk/software/345504/smartrec?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/345504/smartrec) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data