--- description: Review of Parrot Cloud Call Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Parrot Cloud Call Center | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Automatic Call Distribution Systems Software](/directory/1694/auto-call-distribution/software) > [Parrot Cloud Call Center](/software/34546/parrot-cloud) # Parrot Cloud Call Center Canonical: https://www.softwareadvice.co.uk/software/34546/parrot-cloud Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/34546/parrot-cloud?page=2) > Parrot Cloud is a cloud-based VoIP and predictive dialer solution designed for small and midsize companies. It offers automated call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI) and call center scripting functionalities within a suite. Parrot Cloud features selective call recording, which allows users to store calls based on pre-defined criteria. Parrot Cloud also features customized voicemail which enables users to record up to five different messages for call responses. Users can also personalize these messages using information such as name and company details from the leads database. Parrot Cloud offers computer telephony integration (CTI) via integration with popular customer relationship management (CRM) tools such as Salesforce, LeadMaster and Sugar CRM. The integration enables direct lead import from the CRM system, enabling users to assign leads based on their availability and priority. Parrot Cloud also offers customized reporting and dashboards which allow users to track key performance indicators and agent performance using a real-time dashboard view. > > Verdict: Rated **4.7/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 22 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Electronic Voice Services - **Location**: Addison, US - **Founded**: 1993 ## Commercial Context - **Starting Price**: US$129.00 - **Pricing Details**: $149 One Time Cost for Setup \& Training - Minimum 3 Agents - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Logging - Call Recording - Call Scripting - Computer Telephony Integration - Dashboard - IVR - Inbound Call Centre - Manual Dialer - Outbound Call Centre - Predictive Dialer - Progressive Dialer - Queue Management ## Category - [Automatic Call Distribution Systems Software](https://www.softwareadvice.co.uk/directory/1694/auto-call-distribution/software) ## Related Categories - [Automatic Call Distribution Systems Software](https://www.softwareadvice.co.uk/directory/1694/auto-call-distribution/software) - [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software) - [Call Centre Scripting Software](https://www.softwareadvice.co.uk/directory/3441/scripting/software) - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (860 reviews) 2. [CallHub](https://www.softwareadvice.co.uk/software/97073/callhub-call-center) — 4.4/5 (248 reviews) 3. [DialedIn CCaaS](https://www.softwareadvice.co.uk/software/20027/chasedata) — 4.8/5 (315 reviews) 4. [Convoso](https://www.softwareadvice.co.uk/software/2799/safesoft-contact) — 4.5/5 (386 reviews) 5. [Readymode](https://www.softwareadvice.co.uk/software/171343/readymode) — 4.6/5 (139 reviews) ## Reviews ### "A real time monitoring" — 5.0/5 > **Verified Reviewer** | *12 January 2019* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: This no typical call center facility that can do inbound and outbound calls, this is best for starters that wanted to maximize and the same time expand their labor force. Not only that, data analysis is readily available in a given period of time. It is also easy to use and easy to navigate. > > **Cons**: The tool itself uses the whole page of the browser unlike other related software it can be used as an extension to the browser that sometimes it makes hard to navigate. > > This is a good tool for companies that has call centers, you can fully maximize your labor force and the same time watch them closely in just few clicks away. Also data gathering are accurate. ----- ### "I have had a great experience with Parrot Dialer & Support and It is the BEST\!" — 5.0/5 > **Jeff** | *3 May 2017* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The reports and the ease at which callers are able to get from call to call. I enjoy being able to leave voice messages with such ease. Because of this I have recommended the Parrot Predictive Dialer to several people in the same field. > > **Cons**: I would like for he callers screen to be more customizable. Example: I would like for my clients "pay history" to appear in a "field" on the screen along side their names, addresses and other info. Even it had to be on another "page" like the "script is. If while speaking to the "lead" I could simply "scroll down" or "click" to another page and see each campaign they have donated to. They would see the CAMPAIGN NAME - THE DATE THEY WERE SOLD - AND THE $DOLLAR AMOUNT THEY PAID. When we are "tested" and asked, this helps in confirming our legitimacy which translates into more donation dollars. > > More calls, more sales, more collections, more money\! ----- ### "somewhat pleased" — 3.0/5 > **Harold** | *21 September 2016* | Telecommunications | Recommendation rating: 5.0/10 > > **Pros**: willingness to do whatever it takes to get what we need > > **Cons**: IT support is poor on Parrott compared to the support we get on Koala. > > I like the product I just have had issues with IT/Support for Parrott. The Parrott team try's their best to give my company what we need so I give an A for effort but the It team is poor on delivery. ----- ### "Seriously the best solution for increased call volume goals\!" — 5.0/5 > **Angela** | *21 April 2017* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: It's very user friendly, fully customizable to fit the needs of our company, and priced right. > > **Cons**: The only con that I can think of is that the reps aren't able to see how many calls are left in a dialing campaign which makes them log in and try to call before they know if the list has calls, or if the list is empty. It would be nice if they could see that calls were available so they didn't waste their time logging in to a campaign to find that there are no calls to be made. > > This system is by far the best for anyone looking to increase call volume. The system is user friendly, and it offers flexibility that would accommodate any size call center; from just a few reps up to hundreds. I've used other dialers, and this is one we will be sticking with. The price is affordable, and they company's customer support if phenomenal. ----- ### "Parrot is the best out there\!" — 5.0/5 > **Jacob** | *1 December 2016* | Accounting > > **Pros**: integration. user friendly, reliable > > **Cons**: missing auto email drip campaign > > Very happy with their service. the staff is always helpful and there to assist. the dialer is very reliable and easy to use. its also easy to work your way around. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/34546/parrot-cloud?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/34546/parrot-cloud) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data