--- description: Review of Simplify360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Simplify360 | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Simplify360](/software/344684/simplify360) # Simplify360 Canonical: https://www.softwareadvice.co.uk/software/344684/simplify360 Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/344684/simplify360?page=2) > Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all their modern communication channels. Simplify360 has been helping businesses deliver exceptional customer support for over a decade now. Our customer support software helps businesses manage all their customer interactions from one inbox - Social Media, Email, In-app Chat, Web chat, Instant messengers, Google My Business, TripAdvisor, Yelp, Amazon, Playstore, App Store, Zomato, eCommerce platforms, and more. The software also helps businesses with Social Listening, Review Management \& ORM. > > Verdict: Rated **4.4/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 15 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Simplify360 ## Commercial Context - **Starting Price**: ₹39.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: User or Channel based with Add-ons for various modules. - **Target Audience**: 2–10, 11–50, 51–200, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Afrikaans, Albanian, Arabic, Bangla, Chinese, Danish, Dutch, English, German, Gujarati, Hindi, Indonesian, Japanese, Korean, Malay, Malayalam, Marathi, Nepali, Tamil - **Available Countries**: India ## Features - Chatbot - Communication Management - Content Creation - Customer Support - Feedback Management - Live Chat - Monitoring - Reporting/Analytics - Review Monitoring - Routing - Social Listening - Video Support ## Support Options - FAQs/Forum - Knowledge Base ## Category - [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software) - [Issue Tracking Software](https://www.softwareadvice.co.uk/directory/4318/issue-tracking/software) - [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) ## Alternatives 1. 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All in all, a holistic tool for any Social media manager. > > **Cons**: The Twitter tab needs some improvement. There needs to be an option to reply to each and every message in a thread, especially when the customer is spamming. > > We have been using it for ORM, Reporting, Publishing content as well as Social Listening. Overall, it is an extremely useful multipurpose tool. ----- ### "Good software" — 4.0/5 > **Alexandros** | *18 January 2025* | Internet | Recommendation rating: 7.0/10 > > **Pros**: Very good as a tool to create unique customer experience > > **Cons**: Lack of compatibility with smartphones and also lack of reports of insights > > My experience is overall positive with very few negative points ----- ### "Good Listening Tool but Social analytics need to be improved" — 3.0/5 > **Jasleen** | *29 November 2021* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: The tool was helpful in maintaining ORM queries and responding to them. > > **Cons**: First and most important, the tool does not have an app and is not compatible to mobile devices. Secondly a few queries related to the brand used to get missed out by the tool like Instagram DMs etc.. Lastly the tool did not show social insights which could be shown in reports as they were way different than the data shown from social panels. > > The account managers were helpful (\[SENSITIVE CONTENT\]), probably that is what made our experience comparatively better with the tool. ----- ### "Great Software in creating epic customer experiences." — 5.0/5 > **Harjeet** | *15 June 2022* | Human Resources | Recommendation rating: 5.0/10 > > **Pros**: Simplify360 helps Bridge the gap between Customers and Brands by creating AI-enabled Live Chat support, a Video call interface, Social Media Listening etc. > > **Cons**: Simplify360 is great software with no drawbacks, issues and bugs\! Highly recommended > > Overall, a Great experience with Simplify360. Its Live Chat Support is the best. Along with that its other features like- Customizable dashboards, Actionable insights and analytics, quick onboarding process and streamlined customer service makes it the best ----- ### "Best Omin Channel Solution for big companies or growth stratups" — 4.0/5 > **Srinivasa Ashok** | *27 October 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The best features for Simplify360 are:1) Content creation with templates and schedule/publish them on various platforms.2) Can save a lot of time in automating workflows \& tasks in content management and social media platform.3) Omni platform social media and review management.4) Many APIs such as review management provides customer sentiment analysis and CSAT scores5) The custom support chat bot helped to get more leads. > > **Cons**: No Cons as of now but if they try to get machine learning algos for review management unless sentiment will help companies to think better in different ways. > > Omni experience with varieties of custom tools\! ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/344684/simplify360?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/344684/simplify360) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data