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About GetResponse
GetResponse is a comprehensive email marketing platform that provides small businesses, solopreneurs, coaches, and marketers with powerful and affordable tools to grow their audience, engage with their subscribers, and turn subscribers into paying customers. With over 25 years of expertise, our customers choose GetResponse for our user-friendly solution, award-winning 24/7 customer support, and powerful tools that go beyond email marketing – with automation, list growth, and additional communication tools like webinars and live chats to help businesses build their personal brand, sell their products and services, and build a community.
GetResponse's powerful email marketing software includes AI-enhanced content creation tools, professional templates, easy-to-use design tools, and proven deliverability. Our customers are empowered with tools to build a website and unlimited landing pages, and create engaging pop-ups and signup forms. The marketing automation builder brings your ideal automated communication scenario to life with a visual builder that can grow with your needs.
With our easy-to-use platform, proven expertise, and focus on user-friendly solutions, GetResponse is the ideal tool for small businesses, solopreneurs, coaches, and marketers looking to grow their audience, sell their products and services, and engage with their subscribers in a meaningful way.
GetResponse pricing
GetResponse has a free version and offers a free trial. GetResponse paid version starts at ₹1,583.30/month.
Starting Price:
₹1,583.30/month
Free Version:
Yes
Free trial:
Yes
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GetResponse Reviews for UK Users
Feature rating
5 reviews of 505
View all reviews
Eric
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 13/11/2022
GetResponse Review
My overall experience has been impressive, this is by far the easiest and feature-loaded marketing software that I have used.
Pros
I like the simplicity and also the fact that it is drag and drop and there are so many premade templates to choose from.
Cons
The sad part about using this software is that it is too expensive as the more my list grows, the more I have to pay. Anyways, good things don't come cheap.
Reasons for Choosing GetResponse
Because it is a lot easy to useSwitched From
MailchimpReasons for Switching to GetResponse
Because of the drag and drop feature and also the templates.Response from GetResponse
Hi Eric,
Thanks for the review! We're happy to hear your overall experience has been impressive. Thanks for choosing GetResponse :) -Abbie
Replied 21/11/2022
Verified Reviewer
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
5
4
Reviewed on 03/12/2019
GetResponse is a solid alternative to MailChimp
Overall, our experience with GetResponse has been very positive. It is critical to segment your marketing tools from your back-end dependencies (MailChimp owns Mandrill!!!) and GetResponse has helped us succeed on that front without negatively impacting the end-user experience.
Pros
GetResponse is a quality platform that has been very reliable with the design and delivery of our marketing emails. I really like the way that the emails look when they are delivered, and the level of control that you have over this within the platform. I don't think the User Interface is quite as intuitive as MailChimp, but the quality is just as good, the prices are more competitive, and the customer service is great. Any time I have a question, I can get a member of the GetResponse team in Live Chat to navigate me through it.
Cons
The ability to analyze data is severely lacking in GetResponse. MailChimp allowed exports of all email campaign data into Excel so you can manipulate and analyze data as needed, but for whatever reason, GetResponse doesn't do this. It is a very significant shortcoming (which I have also addressed directly with their support team).
Verified Reviewer
- Industry: Electrical/Electronic Manufacturing
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
2
Features
3
Ease of Use
1
Customer Support
2
2
Reviewed on 23/10/2020
THE SERVICE IS SIMPLY UNRELIABLE
5. Landing pages don't work on Internet Explorer and it takes 3 to 5 seconds to load them on Google Chrome (for one second you can see a landing page with original ugly fonts which is one of the software bugs I guess)
6. During our first meeting I specifically asked [SENSITIVE CONTENT HIDDEN] if customization is available for registration pages. She said yes. Later we found out that we can only use GetResponse registration form and cannot add custom fields to it. It was very important for us since we hoped to acquire more information about our attendees and use our own branding. She gave us misleading information. We had to create registration form by using landing pages which significantly reduced automation of the webinar (we had to set up reminders and thank you pages by ourselves) and eliminated calendar reminders for our webinars which significantly reduced our attendance rate.
7. There is a limit of 3 speakers.
8. You cannot prepare webinar room in advance. Each time during rehearsals we had to upload all materials (PPT, videos, polls etc.) 1 hour before the webinar which was quite inconvenient.
9. Our colleagues from China couldn't enter the webinar room, load the pages or had terrible connection during the webinar.
Pros
Nice e-mail marketing tools and wide choice of templates.
Cons
We purchased MAX account for 3 months.
1. During our first meeting sales representative [SENSITIVE CONTENT HIDDEN] "forgot" to mention that the minimum contract period is 3 months not 1 month as we initially planned to use MAX account for only 1 month. She dropped this information on us during our second meeting and we had to go with 3-months contract because of the schedule.
2. After we signed the contract, [SENSITIVE CONTENT HIDDEN] never ever again responded to my e-mails (I sent her multiple e-mails with important questions regarding the payment conditions).
3. We signed the contract in the end of August and informed our Account manager that the payment will be made within 2 to 3 weeks (which is a standard amount of time for large organizations). We hoped to start working on the platform immediately but our Account manager didn't want to move to the next step without seeing the receipt. The response time from him was 2 to 3 days despite on the fact that we are in the same time zone and some features were unavailable to us until the payment was made. We end up paying for 3 weeks (end of August - mid of September) during which we couldn't even use the platform at its full potential.
4. Be ready that Getresponse (Clickmeeting) webinars simply won't work on multiple browsers including Internet Explorer, Edge and some Chinese browsers. Our attendees also had connection problems when using iOS Safari browsers and Firefox. (By the way System Requirements on their website state completely different information)
Response from GetResponse
Hi there. I do apologize that you had these experiences with GetResponse. If you would like me to look into this further for you, please email me at [email protected]. -Taylor
Replied 07/12/2020
Geoffrey
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Monthly for 2+ years
-
Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
5
4
Reviewed on 23/11/2021
Getresponse lost its edge
Pros
The support is always available and helpful.
The UI is clean and ok to navigate through.
(I've seen much worse and much better too though)
I think it's a great (and easy to use) alternative to basic ESPs that have far less features for the same price point. If you're just getting started with newsletters and automations, go ahead and trial it at least.
Cons
I used to like... no... LOVE that Getresponse was at the cutting edge of e-mail marketing.
Not anymore sadly.
Automations should be a killer feature but instead, it seems half-baked and not really improved.
Contact based ESPs are much easier to work with.
It feels like Getresponse switched to serve a different audience looking for an all-in-one tool with pages, e-mails, ads, webinars, chat and abandoned it's initial core offer : a cutting edge email marketing tool at a competitive price.
If you're a beginner, then, you will most likely love it's all-in-one offer.
If you're a veteran with an existing tech stack and just looking for a new ESP... there are better solutions out there.
Reasons for Switching to GetResponse
At the time, 10 years ago, it had more features and a better price point. I still think it holds true but the competition got fierce and there are better alternatives for advanced marketers these days like Active Campaign, Ontraport or Encharge.Response from GetResponse
Hi Geoffrey!
Thanks for taking the time to leave such a detailed review. I have shared your feedback with the team so we can continue to improve. -Taylor
Replied 26/11/2021
Festus
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4
5
Reviewed on 17/11/2022
Awesome Email Marketing Software !!!
it simplified our entire email marketing campaign and automation
Pros
1. able to create multiple forms2. create a complete email marketing campaign sequence3. it is able to track and analyse email marketing campaigns4. i can create landing pages
Cons
some features in the form builder are premium i suggest it should be free
Alternatives Considered
MailchimpReasons for Choosing GetResponse
the tool was complex so i needed a more easier toolSwitched From
MailchimpReasons for Switching to GetResponse
it has a complete tool needed for a successful email marketing camapaignResponse from GetResponse
Hi there,
Thank you for taking the time to write a review. We're so glad you're loving the GetResponse platform and our email marketing features!
Jack
Replied 30/11/2022
