--- description: Review of Viewabo Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Viewabo | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Viewabo](/software/342011/viewabo) # Viewabo Canonical: https://www.softwareadvice.co.uk/software/342011/viewabo Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/342011/viewabo?page=2) > Trying to understand and resolve difficult customer issues in email, chat, or over the phone is often frustrating for everyone. Not only could it take a long time to figure out what the issue is, but also the issue might not get resolved if agents can't see if customers are fixing it correctly. Viewabo enables you to assist your customers in real-time and see what is happening by sending an SMS link to access their phone cameras to see issues in the way that customers see them, without customers needing an app. Viewabo makes diagnosis processes and resolution workflow a lot easier and quicker so that it helps turn customer frustration into customer satisfaction, reduce the risk of lost businesses, and eliminate costs associated with in-person servicing, and unnecessary RMAs. > > Verdict: Rated **4.5/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 11 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Viewabo ## Commercial Context - **Pricing model**: (Free Trial) - **Target Audience**: 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras and 17 more ## Features - Access Controls/Permissions - Activity Dashboard - Collaboration Tools - Multiple User Accounts - Real-Time Chat - Remote Access/Control - Reporting & Statistics - Reporting/Analytics - SSL Security - Screen Sharing - Self Service Portal - Session Recording - Summary Reports - Support Ticket Management - Surveys & Feedback - Troubleshooting - Two-Way Audio & Video - Video Conferencing - Video Support ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base ## Category - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) ## Related Categories - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) - [Remote Support Software](https://www.softwareadvice.co.uk/directory/4537/remote-support/software) - [Customer Support Software](https://www.softwareadvice.co.uk/directory/4658/customer-support/software) ## Alternatives 1. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24046 reviews) 2. [ScreenConnect](https://www.softwareadvice.co.uk/software/390169/ScreenConnect) — 4.7/5 (1895 reviews) 3. [Apizee](https://www.softwareadvice.co.uk/software/383984/apizee) — 4.8/5 (16 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### "Great for Technical Support" — 4.0/5 > **Bryan** | *11 February 2022* | Computer Games | Recommendation rating: 10.0/10 > > **Pros**: I really like the ability to have a portal that allows me to see what my customer sees. In technical support, one of the biggest challenges is fully understanding what the customer is experiencing. Having this tool allows for my team to have a better understanding of reported issues by seeing what the customer sees in real-time, eliminating the need for back and forth emailing. > > **Cons**: Sometimes, it simply does not work. Certain mobile platforms (such as Apple) usually have some sort of security built-in that prevents the application from working properly. > > Overall, this is a great tool to have as a technical support agent and customers like it too because it allows them to show the issue they're having with real-time detail, eliminating the need for them to describe the issue over the phone or an email. ----- ### "Viewabo is a great product to interact with customers" — 4.0/5 > **Joseph** | *22 April 2022* | Computer Hardware | Recommendation rating: 8.0/10 > > **Pros**: I really enjoy how simple it is to deploy the software. It's very simple on both ends (users and customers) and is a very painless and seamless experience. > > **Cons**: The software can be inconsistent in video quality. I would say it has worked more times than not, but on with certain phones (did not think to ask about their Phone specs) the app seemed not to work at all. The only thing I was able to navigate was Firefox was one browser that Viewabo never had any luck with connecting to. > > I would say it's a positive experience and makes my life and the customer's lives easier as through Viewabo, I am able to directly see what the customer is seeing and can help better navigate through troubleshooting steps. Sometimes it is very hard to explain something clearly just using words, so having a way to view the eyes through the customer has been very helpful. ----- ### "Great Software to work with the customers" — 5.0/5 > **Cheng** | *8 April 2022* | Information Services | Recommendation rating: 6.0/10 > > **Pros**: 1. Stream with customer and troubleshoot 2. The ease to connect to customers 3. Able to use on most devices > > **Cons**: 1. Does not work with customers with pixel phones 2. Not able to enable flashlight on cell phone > > I truly enjoy it and it helps a lot for my job. ----- ### "From CS agent AT NZXT" — 5.0/5 > **Juan** | *4 February 2022* | Computer Hardware | Recommendation rating: 8.0/10 > > **Pros**: The software is easy our customers enjoy the ease of access and its pretty simple and fast. > > **Cons**: Sometimes the connection is not able to be established but a lot of factors can go into this. Please allow a flashlight on this, please. > > Great and honestly such a helpful tool. ----- ### "CyberPower PC Tech Chad" — 4.0/5 > **Chad** | *7 February 2022* | Computer Hardware | Recommendation rating: 9.0/10 > > **Pros**: The ability to highlight certain areas on the screen with different color boxes does come in handy when showing our customer what parts to look out for. That and the ability to start the video feed in a windows format works perfect with us since we all run multi monitor setups. > > **Cons**: There is a few instances where the video feature will not work on IOS devices, or the video feed will not show and all we get is a black screen. > > Overall, it takes out the guesswork on trying to figure out that the customer is trying to explain to us. We can literally see what there seeing in Realtime and not have to wait for emails to come in with pictures. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/342011/viewabo?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/342011/viewabo) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data