--- description: Review of Zendesk Sunshine Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zendesk Sunshine | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/4360/artificial-intelligence/software) > [Zendesk Sunshine](/software/340846/sunshine-conversations) # Zendesk Sunshine Canonical: https://www.softwareadvice.co.uk/software/340846/sunshine-conversations > Zendesk Sunshine allows you to create a modern digital space where your customers can interact with your employees and learn more about your products and services. Part of the Zendesk for service suite, Sunshine enables teams to have real-time conversations with customers across any channel, in any language, about any issue that could impact their experience. > > Verdict: Rated **3.0/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.0/5** | 2 Reviews | | Ease of Use | 3.0/5 | Based on overall reviews | | Customer Support | 3.0/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$495.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Starter: $495/month Premium \& Enterprise: contact Zendesk for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - AI Copilot - AI/Machine Learning - API - Automated Responses - Automated Routing - Canned Responses - Chatbot - Contextual Guidance - Customer Experience Management - Customer Support - Live Chat - Machine Learning - Mobile Access - Multi-Channel Communication - Natural Language Processing - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Third-Party Integrations - Transcripts/Chat History ## Integrations (5 total) - Front - Help Scout - Stripe - Twilio - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base ## Category - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software) ## Related Categories - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) - [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software) ## Alternatives 1. [ChatGPT](https://www.softwareadvice.co.uk/software/412748/chatgpt) — 4.4/5 (336 reviews) 2. [Chatbase](https://www.softwareadvice.co.uk/software/426065/chatbase) — 4.3/5 (73 reviews) 3. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews) 4. [Botsonic](https://www.softwareadvice.co.uk/software/436579/botsonic) — 4.8/5 (79 reviews) 5. [Wati](https://www.softwareadvice.co.uk/software/430256/wati) — 4.6/5 (202 reviews) ## Reviews ### "The Ultimate Conversation Integrator" — 5.0/5 > **Stefany** | *1 August 2018* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: The biggest pro came today. Whatsapp Business integration. Smooch is the go to option to let your bot or messaging platform talk to anyone on almost any platform. I work with clients globally. This means I ahve accounts on social netoworks that may only be for a handful of people. The ability to talk to my client on a space they are alreay on and comfortable with is very important. We all know the pain of onboarding people to a new routine. I prefer to adapt my backend to welcome all who come knocking on my companys door. The site is easy to use and the integration catalog is always growing. Questions are answered quickly. > > **Cons**: So far, after more than a year of testing, I can say I have not had any issues. Any issues have been responded to promptly and efficiently. > > No more onboarding clients to a proprietary platform. They come with their own messaging service and I can adapt on the fly. It's a game changer for global conversation on your website and for your support team. ----- ### "Chat Software without Sunshine - SunCo" — 1.0/5 > **Verified Reviewer** | *10 September 2022* | Internet | Recommendation rating: 0.0/10 > > **Pros**: I hated every aspect of using SunCo or Sunshine Conversations. > > **Cons**: It was SaaS that came forcefully bundled with Zendesk. I had convinced my team to shell out money of several thousand dollars in advance for this software. We simply wanted to make WhatsApp conversations work in the same CRM as web chats and emails. > > All integrations between Zendesk and SunCo failed miserably. Immense engineering and product team bandwidth was lost and I had staked my reputation into purchasing this product. Unfortunately we had to cut relationship with Zendesk and SunCo due to zero integration support and poor product quality. Zendesk made an extremely poor choice in buying SunCo. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/340846/sunshine-conversations) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data