---
description: Review of Vocalcom Salesforce Edition Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Vocalcom Salesforce Edition | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Debt Collection Software](/directory/4514/debt-collection/software) > [Vocalcom Salesforce Edition](/software/340234/vocalcom-salesforce-edition)

# Vocalcom Salesforce Edition

Canonical: https://www.softwareadvice.co.uk/software/340234/vocalcom-salesforce-edition

> Vocalcom Salesforce Edition is a cloud contact center specifically developed for Salesforce. Users are provided immediate and real-time access to a customer's entire history of interactions all on one screen. Incoming calls can be routed based on Salesforce data, and users can also prioritize calls from key contacts to help improve customer satisfaction and handling time. The software also allows agents to avoid having to ask customers to repeat basic information. Further features users are provided with are; smart outbound dialer, reporting \& analytics and omnichannel customer service.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Vocalcom
- **Location**: Paris, France
- **Founded**: 1995

## Commercial Context

- **Pricing Details**: Please contact Vocalcom directly for pricing information.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, Portuguese, Spanish
- **Available Countries**: Algeria, Argentina, Bahrain, Belgium, Brazil, Chile, Colombia, Egypt, France, Israel, Kuwait, Mexico, Paraguay, Peru, Qatar, Spain, Tunisia, United Arab Emirates, United Kingdom, Uruguay

## Features

- Automated Routing
- CRM
- Call Routing
- Multi-Channel Communication
- Real-Time Reporting

## Support Options

- Phone Support

## Category

- [Debt Collection Software](https://www.softwareadvice.co.uk/directory/4514/debt-collection/software)

## Related Categories

- [Debt Collection Software](https://www.softwareadvice.co.uk/directory/4514/debt-collection/software)
- [Customer Support Software](https://www.softwareadvice.co.uk/directory/4658/customer-support/software)
- [Sales Force Automation Software](https://www.softwareadvice.co.uk/directory/254/sales-force-automation/software)
- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)
- [Telemarketing Software](https://www.softwareadvice.co.uk/directory/4239/telemarketing/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (984 reviews)
2. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
4. [Zoho Desk](https://www.softwareadvice.co.uk/software/393877/zoho-desk) — 4.5/5 (2211 reviews)
5. [Aircall](https://www.softwareadvice.co.uk/software/77031/aircall) — 4.2/5 (458 reviews)

## Reviews

### "Good solution that adds value and integrates voice into Salesforce" — 4.0/5

> **Ivan** | *27 January 2022* | Oil & Energy | Recommendation rating: 8.0/10
> 
> **Pros**: Integration with Salesforce
Features set
Tailor made IVR
> 
> **Cons**: Integration with existing Telco architecture has been longer than expected.
> 
> Vocalcom Salesforce Edition has been pivotal to our Digital transformation, in order to have the telephony channel integrated within Salesforce. The support provided has been great and today we are satisfied with the choice.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/340234/vocalcom-salesforce-edition)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/contact-center/vocalcom-salesforce-edition-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/340234/vocalcom-salesforce-edition> |
| en-GB | <https://www.softwareadvice.co.uk/software/340234/vocalcom-salesforce-edition> |
| en-IE | <https://www.softwareadvice.ie/software/340234/vocalcom-salesforce-edition> |
| en-NZ | <https://www.softwareadvice.co.nz/software/340234/vocalcom-salesforce-edition> |

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