---
description: Review of CallerDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: CallerDesk | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [CallerDesk](/software/337538/callerdesk)

# CallerDesk

Canonical: https://www.softwareadvice.co.uk/software/337538/callerdesk

> CallerDesk is an online call handling system primarily aimed at service-sector businesses. It also handles customer-initiated calls and monitors sales activity. Key features include call routing using configurable directing strategies from and to anywhere, along with agent performance tracking and ROI optimization. 

For marketing and improving user experience, the software collects data on sales conversion statistics, call center service levels, and sales call lead ratings. Additionally, analytics generate insights into retargeting statuses, call-back priorities, and agent performance.

For service efficiency, CallerDesk provides several call handling features. Toll-free cloud numbers, an app, and platform-based click-to-call solutions are deployable. Virtual numbers can be configured with self-service options to manage callers intelligently. Calls can be routed as required using time-based schedules and agent break data. Customer feedback may also be gathered using automated voice surveys.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Deskotel Communications

## Commercial Context

- **Starting Price**: US$15.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: CallerDesk platform have flexible plans as per customer use case Like on pay per use basis, On monthly calling minute basis or on monday user access basis.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: India

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Application Management
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tagging
- Call Tracking
- Call Transfer

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Support Software](https://www.softwareadvice.co.uk/directory/4658/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.softwareadvice.co.uk/directory/4658/customer-support/software)
- [Cloud Communication Platform](https://www.softwareadvice.co.uk/directory/4386/cloud-communication/software)
- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)
- [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (984 reviews)
2. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [LeadDesk](https://www.softwareadvice.co.uk/software/450657/LeadDesk) — 4.8/5 (13 reviews)
4. [Freshcaller](https://www.softwareadvice.co.uk/software/436334/freshcaller) — 4.0/5 (35 reviews)
5. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews)

## Reviews

### "Andro Caller Desk" — 5.0/5

> **Siddhant** | *28 December 2021* | Research | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use and quality of options that software provides.
> 
> **Cons**: Nothing in general. User friendly software.
> 
> Great

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/337538/callerdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/cloud-communication/callerdesk-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/337538/callerdesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/337538/callerdesk> |
| en-IE | <https://www.softwareadvice.ie/software/337538/callerdesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/337538/callerdesk> |

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