About Zenefits

Zenefits is an all-encompassing HR SaaS platform designed specifically for small to midsize businesses. The Zenefits People Platform includes a robust offering spanning HR, Benefits, Payroll, Well-being and Performance apps that combines with advisory services and tightly integrated partner apps to radically simplify HR administration. Zenefits offers three pricing packages (Essentials, Growth, and Zen) tailored to SMBs of any size.
Zenefits Software - Zenefits - benefits administration
Zenefits Software - Zenefits - Org chart
Zenefits Software - Zenefits - Employee profile
Zenefits Software - Zenefits - Payroll run
Zenefits Software - Zenefits - Payroll approval
Zenefits Software - Zenefits - Mobile app
Zenefits video
Zenefits Software - Zenefits - benefits administration - thumbnail
Zenefits Software - Zenefits - Org chart - thumbnail
Zenefits Software - Zenefits - Employee profile - thumbnail
Zenefits Software - Zenefits - Payroll run - thumbnail
Zenefits Software - Zenefits - Payroll approval - thumbnail

Zenefits pricing

Zenefits has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

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Zenefits Reviews for UK Users

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4.5
Customer Support
4
5 reviews of 719 View all reviews
Shae J.
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 16/08/2019

Seamless low-cost solution for small to mid-sized companies that kills busy work

-Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.

Pros

With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

Cons

I would love it if the custom email triggers were built out with greater functionality. Right now I highly utilize this tool but I see the opportunity for additional growth. The site should have a support number listed in the event of an outage. Right now you can only access support if you are logged into the dashboard.

Tracy I.
  • Industry: Market Research
  • Company size: 201-500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 19/11/2020

Long time user of Zenefits

Overall it's been super positive. Mistakes are always made, but Zenefits tries to rectify and solve problems instead of throwing their hands up and saying it's too hard.

Pros

What makes Zenefits most valuable to our business is the ease of onboarding new people and providing a 1 stop place for my HR department that is completely in the cloud and no need for reams of paper to be wasted. The PTO calendar and tracking is invaluable as well.

Cons

Zenefits started as a Benefits company with an HR platform, but has pivoted to providing Payroll as it's core business with the other add-ons. There is still some room for improvement on the payroll side and how to handle the customer service side of this.

Kathleen T.
  • Industry: Printing
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
1

4
Reviewed on 07/06/2021

Very Poor Customer Support

Very frustrating and a lot of time wasted.

Pros

Ease of use is good and Digital app for the employees is very helpful. Saves HR time in updating information because employees can do it themselves from their phone app.

Cons

Very poor customer support. Limited update and communication. I have open cases that are still open. Account rep is very nice but there's nothing he can do. If I talk to a live technical rep, they often give varying opinions, so it's confusing. Uploading renewal of Benefits package too cumbersome and I have been asking for someone to walk me through and I never got any response. They close the case when it's even resolved. After sales support is really very bad and that's where it's most needed.

David E.
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
1

3
Reviewed on 16/02/2021

Great Sales Department but not backed up by Service or Software

I love the onboarding and sales process. Every person I talk with at Zenefits is pleasant and understanding. Whoever is in charge of the software development and customer service systems should be fired. In order to get a question answered one has to submit to a complex matrix of categories and subjects. I rarely could find the particular category that I needed.

Tax Services are a joke. I just received an email on Feb 16 2021 for a quick question that I had on May 7th of 2020. If you have any need for any changes that require a human, find a different way.

Pros

Timekeeping is accurate. The time-off request and approval process works great. Like the PTO Calendar. Every task could be performed even if some were clunky.

Cons

Navigation is not intuitive and few improvements over 2 years. There were bugs when working with state taxes (for WA). Claimed integration with Quickbooks Desktop is flat out lies. Integration with Quickbooks Online is weak at best. DON'T TRUST Zenefits to make changes to your payroll tax filings. Will take 6+ months to get a response.

Nadia A.
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
3

4
Reviewed on 03/06/2021

Zenefits for Healthcare Recruiting and HR

It's been average, nothing incredible but not sub-par.

Pros

It's pretty straightforward and not difficult to use. The pages I need are accessible at all times and I haven't had any serious issues.

Cons

Customer service is slow in terms of issue resolution, sometimes it can be glitchy. The layout is not impressive and a bit underwhelming. Not the most user friendly software.

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