--- description: Review of Thrio Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Thrio | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [Thrio](/software/336512/thrio) # Thrio Canonical: https://www.softwareadvice.co.uk/software/336512/thrio > CCaaS platform for enterprises of all sizes featuring robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of built-in AI tools. Thrio offers an API-first architecture \& array of security certifications that make it a compelling choice for complex and high-volume environments. Thrio’s contact center experts develop and market cutting-edge technology that sets a new standard for reliability in contact centers. > > Verdict: Rated **5.0/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 5 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Thrio ## Commercial Context - **Starting Price**: US$89.00 - **Pricing model**: Per User - **Pricing Details**: Thrio's essentials package offers the tools your hybrid contact center needs to deliver exceptional customer experiences, improve agent efficiency, and give your supervisors superpowers. This package includes powerful inbound and outbound capabilities in one channel, best-in-class automations and APIs (for all the tasks and touchpoints you could possibly desire), and real-time dashboards and reporting. Thrio also offers per minute and concurrent pricing models. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, Portuguese, Spanish - **Available Countries**: Andorra, Argentina, Australia, Austria, Canada, Colombia, Ecuador, France, Germany, India, Ireland, Italy, Mexico, Monaco, Netherlands, New Zealand, Peru, Philippines, Portugal, Singapore and 7 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - Blended Call Centre - Business Process Automation - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management ## Integrations (1 total) - EPG WFM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software) ## Related Categories - [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software) - [Workflow Management Software](https://www.softwareadvice.co.uk/directory/4272/workflow/software) - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [Genesys Cloud CX](https://www.softwareadvice.co.uk/software/323407/pureconnect) — 4.3/5 (262 reviews) 3. [UJET](https://www.softwareadvice.co.uk/software/344338/ujet) — 4.6/5 (140 reviews) 4. [JustCall](https://www.softwareadvice.co.uk/software/75453/justcall) — 4.1/5 (223 reviews) 5. [Zoho Voice](https://www.softwareadvice.co.uk/software/401932/zoho-voice) — 4.0/5 (46 reviews) ## Reviews ### "A+ Implementation & Support Teams & Overall Design" — 5.0/5 > **Jason** | *29 June 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The open Thrio architecture allows an unlimited number of creative solutions to unexpected platform needs. Whether I get requests for API integration or the implementation of an AI component for call analysis the Thrio team gets the work done. > > **Cons**: We didn't find them sooner as we would have been more competitive on other opportunities. ----- ### "Great Omnichannel Platform" — 5.0/5 > **Justin** | *12 December 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Thrio does it all. When we made the switch from a previous vendor, the improvements were seen immediately. Since then, Thrio has helped us improve our dialing efforts, expand into omnichannel, and has helped us develop an excellent online portal. > > **Cons**: We look forward to their planned expansion of their visual data reports and the ability to utilize social media platforms like Whatsapp. ----- ### "Amazing product and support\!" — 5.0/5 > **Bonnie** | *20 June 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: As a 24hour call center servicing various types of clients, the majority of our business relies on the Thrio cloud contact center platform to operate. Thrio has become an exceptional partner to our business and has contributed to our growth and success in the last 5 years. They offer a reliable service with redundancy, great sound quality, superior timely support and most importantly they have the controls and safeguards in place ensuring the protection of our data. They are continually adding new features and staying relevant to all the latest advancements in technology. With all of the product offerings they still remain affordable and offer competitive pricing. > > **Cons**: I cant say that we have experienced any major difficulties to date. Any minor requests were all handled promptly. > > Overall experience has been only positive and consider them a partner. ----- ### "Thanks to pandemic" — 5.0/5 > **Laure** | *20 June 2023* | Philanthropy | Recommendation rating: 10.0/10 > > **Pros**: We knew about nothing regarding call center pré pandemic. In about 5 weeks everything was set, up and running for a telethon and We’ve trained with Thrio’s help around 350 -400 volunteers whose daily job is NOT call center related…More over we are now using it on a daily basis for télémarketing operations. > > **Cons**: Really don’t have anything negative to say. > > On top of operating a telethon in spite of the pandemic challenge (our volunteers were able to take calls from home) we are now way more efficient thanks to precise reports that help us evaluate the impact of the tv show directly on calls (minute by minute). We’ve gained in efficiency in télémarketing with workflows that we can easily create, adapt. Many other options are still to further explore. ----- ### "Great Company\!" — 5.0/5 > **Tina** | *23 March 2023* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: I love the responsiveness of the Team. They are always available to assist, teach and guide. The implementation was extremely easy in getting the software up and running\! > > **Cons**: I'm not sure yet. The system is too new to know what I least like about it. Thrio as a company is wonderful to work with. > > From day one, they have been supportive and responsive to all of our needs. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/336512/thrio) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data