--- description: Review of Unbabel Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Unbabel | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/4360/artificial-intelligence/software) > [Unbabel](/software/335984/unbabel) # Unbabel Canonical: https://www.softwareadvice.co.uk/software/335984/unbabel > Unbabel is an artificial intelligence (AI)-powered solution to provide customer support, enabling businesses to interact with clients in multiple languages. It combines machine translation with human insight and natural language processing (NLP) technology. Unbabel is a translation as a service platform that extracts text from images. It facilitates personalized customer experience and multilingual communication between organisations and consumers. Additionally, it lets customer support teams deliver a consistent multilingual experience to their customers across channels and languages. Using Unbabel, businesses can create multilingual websites, marketing campaigns, and social media posts. Pricing is available on request and support is extended via knowledge base and other online measures. > > Verdict: Rated **3.8/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 4 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 2.7/5 | Based on overall reviews | | Value for Money | 2.7/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Unbabel ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Contact Unbabel for pricing details. - **Target Audience**: 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Portugal ## Features - CRM - Chat/Messaging - Localisation Automation - Machine Learning - Machine Translation - Natural Language Processing - Performance Metrics - Project Management - Quality Control - Third-Party Integrations ## Integrations (1 total) - Zendesk Suite ## Category - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software) ## Related Categories - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software) - [Translation Software](https://www.softwareadvice.co.uk/directory/4257/translation-management/software) - [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software) - [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) ## Alternatives 1. 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[Site24x7](https://www.softwareadvice.co.uk/software/360425/site24x7) — 4.7/5 (344 reviews) ## Reviews ### "Greatly integrated with Zendesk" — 5.0/5 > **Verified Reviewer** | *15 September 2022* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: The integration with Zendesk was so good I thought it actually was part of Zendesk. > > **Cons**: It sometimes misdetects languages (could say a language is Dutch when it's French or a totally different language) ----- ### "My Personal Unbabel experience" — 4.0/5 > **Verified Reviewer** | *10 June 2019* | Internet | Recommendation rating: 3.0/10 > > **Pros**: Making money with all the offered tasks. > > **Cons**: Being closed to assignments too soon and customer support is not good > > Would be a great part time job from home to work with if they don't close you language pair. ----- ### "Buyers Beware..." — 1.0/5 > **Verified Reviewer** | *9 January 2020* | Marketing & Advertising | Recommendation rating: 0.0/10 > > **Pros**: Our customer success manager who manages our Knowledge Base said it was easy enough to set up. > > **Cons**: We were really sold a bill of good with this software, but what's worse is how our negative experience was handled by their team. Our goal was to translate our Knowledge Base into three languages and we were assured our business and jargon would be elegantly translated. We were told the AI would do the heavy lifting, and if we created a library of terms unique to our business they would be properly captured in the translation. Then some one would copy edit from there. This was our first foray into this space so we decided to start with a small pilot. I am so glad we did and didn't waste more money. It was pretty obvious that they just ran our content through their AI resulting in "choppy translations." One customer's feedback was, "if I were a new user, I'll say: "why are these sentences so weird ? 🤔" Another customer said they misused verbs which made for unpleasant reading. When we brought this feedback to Unbabel, there was minimal effort to help us get to a good place. In fact, I had to follow up twice just to get a response to an email with our list of issues. When I finally got a response, I was told that we should look at our overall translation requirements for 2020 and then be provided "a full quote for that work over 2020." Being upsold in the middle of working through documented issues was my impetus for writing this review. The poor product experience was really compounded by the tone deaf support. > > Negative. ----- ### "The Fastest and Most Reliable Translations" — 5.0/5 > **Stephanie** | *1 October 2021* | Aviation & Aerospace | Recommendation rating: 10.0/10 > > **Pros**: - Speed - Quality - Top-notch support - Tracking - Integrations - Any channel compatible - Easy to use natively within your CRM. > > **Cons**: It is slightly on the pricier end but 100% worth it. > > Excellent support and seamless product anyone can use right away. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/335984/unbabel) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data