4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About SimpleCRM

SimpleCRM, offered by Simpleworks, is an exceptional CRM and AI-based solution designed specifically for mid-sized and large enterprises in the Asia Pacific, Middle East, and North Africa regions. With headquarters in Singapore and development centers in Nagpur and Hyderabad, Simpleworks ensures high scalability and adheres to ISO 27001:2013 standards, providing a reliable and secure platform. Our expertise extends beyond the Asia Pacific region, allowing businesses in the Middle East and North Africa to leverage SimpleCRM's robust features and capabilities to streamline customer relationship management and drive business growth. With our comprehensive solution, businesses in these regions can enhance customer experiences, optimize processes, and achieve their CRM objectives with confidence. The solution offers a diverse portfolio of products tailored to meet various business requirements. It includes an Omnichannel Support Centre System, Omnichannel Lead Management System, Marketing Automation, Sales Mobile App, Smart AI Chatbot, Digital Account Opening Solution (Mobile App & Bot), and AI-Based Predictive Analytics. This comprehensive range of products empowers businesses to streamline customer support, optimize lead management, automate marketing processes, enhance sales activities, and harness the power of AI for intelligent decision-making. Backed by a team of approximately 100 dedicated professionals with vast experience in over 400 CRM projects, SimpleCRM provides robust product support. The company has a global presence with sales and support offices and partners worldwide, ensuring exceptional service and assistance. With a track record of successful delivery and expertise gained from over 350 software projects, Simpleworks serves a notable customer base that includes prominent insurance and banking organizations across Asia. Whether catering to large enterprises with CRM users ranging from 500 to 5,000+ or SMBs with CRM users ranging from 5 to 500, SimpleCRM caters to the diverse needs of businesses in the Middle East, North Africa, South Asia, and Southeast Asia regions. Offering impressive product capabilities, reliable support, and extensive industry experience, SimpleCRM from Simpleworks emerges as the ideal CRM solution for businesses seeking to optimize customer management, drive growth, and stay ahead in a competitive market.
SimpleCRM Software - Empower Your Sales and Support Teams with SimpleCRM's Mobile CRM Solution! Our innovative mobile app brings the power of CRM right to your fingertips, enabling you to access critical sales and support information on the fly.
SimpleCRM Software - Supercharge Your Sales Performance with SimpleCRM's Sales CRM Solution! Our cutting-edge software is designed to revolutionize your sales process and drive exceptional results.
SimpleCRM Software - Take Your Customer Support to the Next Level with SimpleCRM's Support CRM Solution! Our innovative software is designed to streamline your support operations and deliver unparalleled customer satisfaction.
SimpleCRM Software - Unlock the power of unified customer data and interactions with SimpleCRM's Omnichannel Customer360 and exceed customer expectations at every touchpoint.
SimpleCRM Software - Supercharge Your Marketing with SimpleCRM's Marketing Automation Solution! Our advanced platform empowers you to create powerful omnichannel campaigns that engage and convert your audience.
SimpleCRM video
SimpleCRM Software - Empower Your Sales and Support Teams with SimpleCRM's Mobile CRM Solution! Our innovative mobile app brings the power of CRM right to your fingertips, enabling you to access critical sales and support information on the fly. - thumbnail
SimpleCRM Software - Supercharge Your Sales Performance with SimpleCRM's Sales CRM Solution! Our cutting-edge software is designed to revolutionize your sales process and drive exceptional results. - thumbnail
SimpleCRM Software - Take Your Customer Support to the Next Level with SimpleCRM's Support CRM Solution! Our innovative software is designed to streamline your support operations and deliver unparalleled customer satisfaction. - thumbnail
SimpleCRM Software - Unlock the power of unified customer data and interactions with SimpleCRM's Omnichannel Customer360 and exceed customer expectations at every touchpoint. - thumbnail
SimpleCRM Software - Supercharge Your Marketing with SimpleCRM's Marketing Automation Solution! Our advanced platform empowers you to create powerful omnichannel campaigns that engage and convert your audience. - thumbnail

SimpleCRM pricing

SimpleCRM does not have a free version and does not offer a free trial. SimpleCRM paid version starts at US$30.00/year.

Starting Price:
US$30.00/year
Free Version:
No
Free trial:
No

Alternatives to SimpleCRM

SimpleCRM Reviews for UK Users

Feature rating

Value for Money
4.3
Functionality
4.4
Ease of Use
4.1
Customer Support
4.5
5 reviews of 15 View all reviews
travis
travis
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 28/08/2021

Good and simple and inexpensive

Pros

The price, best for startups with low capital

Cons

Not as many features as other crms, so i switched products

Hemalkumar
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 13/03/2020

Excellent with Intelligence

As mentioned earlier, it is our daily driver whether from the employee side of the participant's side. It makes our life way easier. However, I still believe in the fact that there will always be a chance of improvement.

Pros

SimpleCRM is our daily driver for incoming Enquiries and gives us the flexibility to work based on our customization. Whenever and wherever you need you can import/export data according to your needs. In our institution, we offer three different kinds of Executive Education programmes which have a unique way of dealing and SimpleCRM has proven here its area of expertise. Great Work

Cons

We have faced many queries related to exporting the data which I am not able to understand. Record shows differ from the downloaded. Eventually, that costed us from our vendor as service charge.

As we are working daily with the software I think the look can be a bit more refine/modern just like different themes we have on the phone. Not that customization but simple color change options will do the work.

Umesh
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
3
Customer Support
3

3
Reviewed on 05/03/2020

SimpleCRM - User Comments

Average

Pros

This product is good and has so many features which could help your organization and MI in supporting business.

Cons

The system is not stable. The functionalities you tested and confirms goes wild in usage. No track of the same also unless user find it out.
Also when we request a change, it would be done but they never see the side effects of it. Many times, once the requested one is corrected, there is another issue raised due to that correction,

Shyamala
  • Industry: Insurance
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 02/02/2020

Insurance CRM that streamline the scattered processes

The CRM solution helped us to streamline the scattered processes into one system. It helps to monitor SLA's and violations. A great level of transparency is a plus point.

Pros

A great level of customization is possible. The team is supportive when it comes to changes.
The solution was required to connect a branch network of 260 and 1000+ employees. The system should also be able to integrate with 20+ systems, in order to provide a 360 view of the client.

Cons

Interfaces are not user friendly. The outlook is complicated. Standard format.

monali
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 25/05/2020

Simple CRM software Review

Benifits :
Critical Data Management.
Ease for call centre team.

Difficulty:
Report parts
At the time of agreement update version was not clear understanding was there.

Pros

With this software ther is 'Ease in operation' for the users speard accross India

Cons

With this Reports are not easily confrigable

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to SimpleCRM

1. Cost 2. Customise as per organization

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