Eye Cloud Pro

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About Eye Cloud Pro

Eye Cloud Pro is a cloud-based Electronic Medical Records software designed for optical professionals. Features include e-prescribing, inventory management, integrated credit card processing, electronic claims submission, device integrations, two-way texting (SMS), and ECP Billing. It provides practices with a set of built-in tools for managing patient data and services. The system integrates with SMS and email services for patient communications, such as appointment updates, reminders, and account issues. The software allows managers to configure various appointment types and lets clients request bookings via mobile or desktop devices. It has an integrated payment processing system with automated invoice and receipt generation. Financial data is retained, and users can upload the data to any suitable accounting software in real-time. Patient data collection provides administrators with customized mailing lists, referral reports, account information, and sales reports to help with business strategy. All events within Eye Cloud Pro are tracked, and actions can be traced to individual users to help maintain the integrity of practice data. An internal messaging system aids practice management.
Eye Cloud Pro Software - Eye Cloud Pro view invoice
Eye Cloud Pro Software - Eye Cloud Pro medical details
Eye Cloud Pro Software - Eye Cloud Pro medical history
Eye Cloud Pro Software - Eye Cloud Pro save and archive
Eye Cloud Pro Software - Eye Cloud Pro appointments
Eye Cloud Pro video
Eye Cloud Pro Software - Eye Cloud Pro view invoice - thumbnail
Eye Cloud Pro Software - Eye Cloud Pro medical details - thumbnail
Eye Cloud Pro Software - Eye Cloud Pro medical history - thumbnail
Eye Cloud Pro Software - Eye Cloud Pro save and archive - thumbnail
Eye Cloud Pro Software - Eye Cloud Pro appointments - thumbnail

Eye Cloud Pro pricing

Eye Cloud Pro paid version starts at US$260.00/month.

Starting Price:
US$260.00/month
Free Version:
No
Free trial:
No

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Eye Cloud Pro Reviews for UK Users

Feature rating

Value for Money
4.6
Functionality
4.4
Ease of Use
4.7
Customer Support
4.6
5 reviews of 14 View all reviews
Rischel
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/01/2022

Easy to learn, easy to use

Eye Cloud Pro has been listening and responding to consumer feedback and industry overall requirements. I like that the system keeps a confirmation that prescriptions were released to patients. Even though I don't use some of the features that are newly available (two way texting) I see that it is available because others have requested it so I feel like the company is responsive. My needs may change in the future since my colleagues are requesting this so it's nice to know that the company is not stagnant.

Pros

Eye Cloud Pro is a straightforward software that gets the job done. For a non-niche optometry office that sees mostly glasses, contact lenses, and medical office visits the charts are clean without a lot of cluttering of every single possible test. Of course there is an empty special testing section that you can add your own notes. IOP is charted in a graph so you can see trend without flipping back to previous visits. You can even email the patient their prescription and it records that this was done. The best is that it is easy for staff to learn to use because it is intuitive.
Reports are many and detailed. Like being able to track number of patients seen and for what procedure, number of frames sold and which brands/manufacuturers, what percentage of patients are attribute to which third parties, production broken down by staff/doctor.

Cons

It would be nice to have it integrated with VSP billing and glasses order entry since we use VSP so much, would reduce having to double entry and reduce input errors. Would also like to integrate the EOBs when VSP comes in so we can post to each item. Currently since we do this manually we only separate services and bulk materials. We could do it manually but not worth the time to do it manually.
Reports are many and detailed but would like one that gives the true net since so much is written off due to third party.

Reasons for Choosing Eye Cloud Pro

I did not like Practice Director at all. I'm glad it ended and had to make a switch.

Reasons for Switching to Eye Cloud Pro

Smaller company was easy to get ahold of/and speak with representatives. They purchased Practice Director so I felt like they would understand handling migration. The system looked simpler to use and navigate than others even knowing that it did not integrate with VSP. The price was right.
Christopher
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 06/01/2022

Great EHR for the price!

I am very happy with ECP. I always tell my colleagues about ECP and how user friendly it is. I rate everything in totality an 8.5/10

Pros

1. Simplistic to use with a gradual learning curve.
2. Although there is no app, it's accessible from Mobile devices
3. Good support. The few times there is an issue the tech support is on it quickly
4. Clean, professional look that is completely customizable.
5. Reliable. In over a year the system has been down less than 10min.

Cons

1. Takes a long time to implement changes.
2. Contact lenses are not up to date and need to be entered by the office manually.
3. Contact lens parameters are not input into the system. You can enter CLS Rx's that are not offered which means you have to look online or at a TQ to verify the CLS parameters before finalizing an Rx.

Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 23/11/2022

Poor product and failed attempted with customer service

Terrible

Pros

There is absolutely nothing that I would recommend about this product.

Cons

The ehr is very poor done needs way to many clicks and is very hard to use. Customer service is terrible and I would not recommend.

chaka
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/01/2022

Eye Cloud pro all around EHR

excellent, [SENSITIVE CONTENT] with ECP is soo helpful. He answers all of my questions very quickly and sends graphics to explain.

Pros

I love that it sends appointment reminders by email, text and phone, it has a time clock for employees, I have all my inventory integrated with EHR, I can easily run all kinds of reports.

Cons

I wish ECP would integrate with Weave so we can have automatic patient based for our phones

Alternatives Considered

Eyefinity OfficeMate

Reasons for Choosing Eye Cloud Pro

Needed a more robust EHR

Reasons for Switching to Eye Cloud Pro

because it had some many extra features and the price is great
Sally
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 05/01/2022

Very convenient

Integration to Eye Cloud Pro from our previous software was pretty seamless. Everyone was very helpful and continue to be when we have questions.

Pros

The ability to log into Eye cloud Pro from a location other than the office is very convenient.

Cons

Unfortunately, when there are internet issues, our systems are down. The ability to modify patient statements would be a plus.

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