Eye Cloud Pro

Pros

I initially was concerned about a cloud based office management system, but I quickly learned that this system worked much better than all the server based systems I had used before.

Cons

Some competitors EHR sections are more robust.

Pros

Eye Cloud Pro is a straightforward software that gets the job done. For a non-niche optometry office that sees mostly glasses, contact lenses, and medical office visits the charts are clean without a lot of cluttering of every single possible test. Of course there is an empty special testing section that you can add your own notes. IOP is charted in a graph so you can see trend without flipping back to previous visits. You can even email the patient their prescription and it records that this was done. The best is that it is easy for staff to learn to use because it is intuitive.
Reports are many and detailed. Like being able to track number of patients seen and for what procedure, number of frames sold and which brands/manufacuturers, what percentage of patients are attribute to which third parties, production broken down by staff/doctor.

Cons

It would be nice to have it integrated with VSP billing and glasses order entry since we use VSP so much, would reduce having to double entry and reduce input errors. Would also like to integrate the EOBs when VSP comes in so we can post to each item. Currently since we do this manually we only separate services and bulk materials. We could do it manually but not worth the time to do it manually.
Reports are many and detailed but would like one that gives the true net since so much is written off due to third party.

Alternatives Considered

Reasons for Choosing Eye Cloud Pro

Reasons for Switching to Eye Cloud Pro

Pros

During more than 20 years, I have extensively worked with a variety of software solutions and Eye Cloud Pro is by far the worst one I have used.

Cons

It is a very poor product. All reports available lack completeness, structure and accuracy. Their support is even worst, you can never reach anyone by phone. In fact, you will have to let you name and phone number and they will return your call a few days later, if they return. If you inquire about the product, their team will say that you can customize the reports, but when you call to get information on how to customize your reports, their support (which is actually a representative and not an IT person) tells you that you can't actually make any changes to "that specific" report, which ends up applying to every report! Non comprehensive reports result in much extensive work to cross information/data from multiple reports to gather a quality set of information needed for an accurate analysis. That's exactly what happens with Eye Cloud Pro reports. They lack every aspect needed to help business owners to have reliable and comprehensive information, a very inefficient product to help on the management of an optometry practice.

Pros

1. Simplistic to use with a gradual learning curve.
2. Although there is no app, it's accessible from Mobile devices
3. Good support. The few times there is an issue the tech support is on it quickly
4. Clean, professional look that is completely customizable.
5. Reliable. In over a year the system has been down less than 10min.

Cons

1. Takes a long time to implement changes.
2. Contact lenses are not up to date and need to be entered by the office manually.
3. Contact lens parameters are not input into the system. You can enter CLS Rx's that are not offered which means you have to look online or at a TQ to verify the CLS parameters before finalizing an Rx.

Pros

I love that it sends appointment reminders by email, text and phone, it has a time clock for employees, I have all my inventory integrated with EHR, I can easily run all kinds of reports.

Cons

I wish ECP would integrate with Weave so we can have automatic patient based for our phones

Alternatives Considered

Reasons for Choosing Eye Cloud Pro

Reasons for Switching to Eye Cloud Pro

Pros

The system itself is easy to use. But the pricing structure is horrible.

Cons

Way too expensive. They charge you $200 extra for not using a feature. There are other systems that are so much cheaper and just as easy to use. Scammers! DO NOT USE.

Pros

The ability to log into Eye cloud Pro from a location other than the office is very convenient.

Cons

Unfortunately, when there are internet issues, our systems are down. The ability to modify patient statements would be a plus.

Pros

Love that I can see exactly how much I spent in each product category so I can see where and how much to spend for replenishment of product.

Cons

Haven't found anything yet but when I do, I am confident the customer service team will explore options for a resolution

Alternatives Considered

Reasons for Switching to Eye Cloud Pro

Pros

Ease of use, was able to learn to chart quickly and document efficiently. Prior medical records from another system were able to be uploaded and accessed easily. ERx system saved me so much time as I previously had to call pharmacies. Medication lists have finally been revised and are easy to use and find what I am looking for.

Cons

It would be extremely helpful to have the ability to mark a glasses or contact lens Rx inactive in the list, particularly with cL trials given by the doctor or if a Rx changed mid-year. Also an alert window that populates as soon as a patient is selected to warn of habitual no shows, balance on account, etc would be very helpful.

Pros

There is absolutely nothing that I would recommend about this product.

Cons

The ehr is very poor done needs way to many clicks and is very hard to use. Customer service is terrible and I would not recommend.

Pros

Easy to use, great organization, great software support specially from [SENSITIVE CONTENT]

Cons

Night view mode, customization on deposit reports, end of the days A/R changes

Alternatives Considered

Reasons for Choosing Eye Cloud Pro

Switched From

Reasons for Switching to Eye Cloud Pro

Pros

Get quotes out quickly, fully integrated with VisionWeb (unlike REV), customizable more that REV, everything is on one invoice (REV divides insurance invoices) and most of all Eye Cloud Pro has much less "clicking" than REV so you can get quotes, bill, record billing all twice as fast as REV.

Cons

There is a bug with tracking product shipped by USPS that is supposed to be fixed in 2022

Pros

This is the easiest to navigate ehr system I have ever set up and used. Everything is streamlined and invoicing is simple.

Cons

We did have to do most of the set up ourselves. Took some time but it did help us to get more familiar with the program

Pros

Multiple locations, easy to track almost everything with system. From inventory to tracking employees track records and commission.

Cons

Lab remakes needs to be redesign. The lab remakes should be done with its own simple remake tab. Insurance submission/writeoff/payments should have a employee history to know who is changing status of billing.

Alternatives Considered

Switched From

Reasons for Switching to Eye Cloud Pro

Pros

Ease of use, ability to do everything and not have to hire third parties

Cons

Claims too difficult and convoluted . Hard to learn and implement

Pros

ECP keeps us on track for patient orders, account receivables and all around customer records. Our office does not have a doctor and ECP is a simple, easy to use program for records and ordering.

Cons

some reports aren't as concise and easy to find as I'd like. Inventory management is confusing sometimes, however, I believe Inventory management is never easy no matter the program!

Pros

Eye Cloud Pro gestion de dossier electronic de patient

Cons

pas d'inconvénient dans son utilisation