4.8
Overall rating
Reviews

4.8
Overall rating
Reviews

About ShipperHQ

ShipperHQ optimizes the checkout experience for many eCommerce platforms. This solution helps merchants of all sizes customize the shipping experience on their website to their own unique products and customers. It includes features such as unlimited shipping rules, multi-origin shipping, and dimensional packing.
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ShipperHQ pricing

ShipperHQ does not have a free version but does offer a free trial. ShipperHQ paid version starts at US$50.00/month.

Starting Price:
US$50.00/month
Free Version:
No
Free trial:
Yes

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ShipperHQ Reviews for UK Users

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.6
Customer Support
4.8
5 reviews of 26 View all reviews
Jackie
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/04/2022

ShipperHQ is THEE solution for dimensional shipping!

We ship farm equipment parts, irregular sizes, and heavy. It is critical that shipping is calculated accurately. I've tried 2 other shipping aps. They don't even come close to ShipperHQ.

Pros

I appreciated the tech support that I needed in the beginning. I love that I have all my box sizes and packing rules set up and how they seamlessly integrated with my ecommerce store. I now have live rates for the shopping carts and my customer gets to choose the carrier and knows how much shipping is. The shipping calculations are spot on!

Cons

Nothing negative to say. I'm grateful to have found ShipperHQ.

Response from ShipperHQ

Thanks for sharing! We're happy we could help your business streamline your shipping processes and run your business smoothly.

Replied 08/04/2022
Andrea
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 17/11/2020

Works as described!

Pros

Easy to set up, lots of options for customization. Restrictions work great!

Cons

Cannot use free shipping with codes and would be great to be able to customized the wording of shipping types.

Alternatives Considered

ShipStation and BigCommerce

Reasons for Switching to ShipperHQ

Ability to create very specific restrictions.
Fred
  • Industry: Import & Export
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 01/12/2021

Fixing Issues

So far it works with our needs.

Pros

Ease of dashboard. Once I got to use it. And the support, one I needed it was without doubt excellent. [SENSITIVE CONTENT], was without doubt both friendly and helpful. Indeed someone who was quick to help with the issues we had here. Instructed me on what the issue was and how to go about fixing it.

Cons

None at this time, considering I just took over.

Response from ShipperHQ

News like this makes our day! Thanks for the great review. We're thrilled to hear such great feedback about our support teams' level of service. We know shipping can be hard and often times a key blocker. We're glad to hear that ShipperHQ could help to solve that for you.

We'll pass along the kind words to the rest of the team!

Replied 06/12/2021
Patrick
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/01/2023

The best Shipping Rates Software By Far

I think the biggest strength though is in the quality of the support team. Endlessly patient helping us get some especially complicated things right.

Pros

Shipper-HQ is a dream to use even when your shipping rates get a bit complicated or nuanced. It can handle some couriers that provide dynamic shipping rates (like DHL) and at the same time others with static rates uploaded by csv (in a format that is easy and logical). Adding for example a simple function to add a % to some shipping rates for insurance is easy. Preventing specific products from going to a country or group of countries is easy. One big advantage over others we've tried is the sensible ability to group destinations so that, for example, the countries of the EU can be referred to as "EU" rather than endlessly listing all the countries every time a new rate for EU is needed - making the csv easy to read and diagnose.One of the most important features for us is the test portal to create a dummy package to an address to confirm the rates returned. Invaluable.It's got loads of other bits/pieces that we haven't yet touched.

Cons

It's pretty trivial but I would like their csv parser to allow for notes in the sheet so that we can recall details about the rates. So far, I don't think we've come across an issue that S-HQ hasn't been able to handle. We'l keep trying...

Response from ShipperHQ

Great to hear it! ShipperHQ was built with people like you in mind. Your feedback is super important to us and helps us improve the product. We're glad ShipperHQ can help your business solve pain points!

Replied 23/02/2023
Tom
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 26/11/2020

An awesome software with dependable support

I'm content with ShipperHQ. We did almost stop using it due to upgrading our Magento platform. We were told by our 3rd party vendor who are Magento developers that the incorrect estimate shipping is cause by the ShipperHQ app. However, I was able to figure out the real cause and stablize the checkout issue on our website.

Pros

Being on the IT technical side of business - I am comfortable with my way around software and configurating different 3rd party vendors to sync with our system. Whenever I do have an issue, SHQ has always given my issue the needed attention and seriousiness to resolve. Always had a sincere support from their team.

Cons

The learning curve can be too much for the non-technical user. I wish their online guide wouldn't be so general. As a business, we have different apps that runs our daily operation. As i'm sure other companies have differnt apps as well. Would be great if the guide are actual steps someone did instead of a quick run thru that sometimes does not work due to some specifics. But the guide does not mention that.

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