---
description: Review of Uniphore Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Uniphore | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Uniphore](/software/334307/uniphore)

# Uniphore

Canonical: https://www.softwareadvice.co.uk/software/334307/uniphore

> Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. It makes it possible for every voice on every call to be truly heard.

Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Uniphore
- **Founded**: 2008

## Commercial Context

- **Pricing model**: Flat Rate
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, French, Indonesian, Japanese, Spanish, Vietnamese
- **Available Countries**: Australia, India, Japan, Singapore, Spain, United Arab Emirates, United States, Vietnam

## Features

- AI/Machine Learning
- Activity Dashboard
- Audio Capture
- Call Recording
- Call Scripting
- Call Tracking
- Generative AI
- Intent Recognition
- Knowledge Base Management
- Multi-Language
- Natural Language Processing
- Recording
- Reporting/Analytics
- Sentiment Analysis
- Speech Recognition
- Speech-to-Text Analysis
- Ticket Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software)
- [Speech Recognition Software](https://www.softwareadvice.co.uk/directory/4139/speech-recognition/software)
- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)
- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)
- [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
2. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews)
4. [Crisp](https://www.softwareadvice.co.uk/software/162277/crisp) — 4.6/5 (147 reviews)
5. [Genesys Cloud CX](https://www.softwareadvice.co.uk/software/323407/pureconnect) — 4.3/5 (262 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/334307/uniphore)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/contact-center/uniphore-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/334307/uniphore> |
| en-GB | <https://www.softwareadvice.co.uk/software/334307/uniphore> |
| en-IE | <https://www.softwareadvice.ie/software/334307/uniphore> |
| en-NZ | <https://www.softwareadvice.co.nz/software/334307/uniphore> |

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