About FreeAgent
FreeAgent pricing
FreeAgent does not have a free version but does offer a free trial. FreeAgent paid version starts at £14.50/month.
Alternatives to FreeAgent
FreeAgent Reviews for UK Users
Feature rating
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Unlocking the Potential of FreeAgent
Overall, I would highly recommend FreeAgent to any company looking for a comprehensive, user-friendly solution for managing their finances and accounting needs. With its versatile feature set and user-friendly interface, it has been a great asset for our business.
Pros
As a user of FreeAgent in my company, I have found this software to be a versatile and robust solution for managing our finances and accounting needs. One of the biggest pros of FreeAgent is its user-friendly interface. The dashboard is well organized and easy to navigate, making it simple to stay on top of our financials and track expenses. Another advantage of FreeAgent is its robust feature set. The software includes invoicing, expense tracking, project management, and financial reporting capabilities, all in one package. This has greatly streamlined our financial management processes, reducing the need for multiple software solutions and saving us time and money.
Cons
One of the few cons of FreeAgent is that the software can be a bit slow at times, especially when navigating through complex financial data. Additionally, while the software includes a comprehensive set of financial reporting capabilities, it may not be as robust as some other accounting software solutions on the market.
- Industry: Design
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Easy To Use Cloud Accounting Software
Nice and easy to use, makes dreaded bookkeeping a breeze. Highly recommend for small businesses or sole traders - it would save you a lot of accountancy fee.
Pros
Having switched from Xero, which I used for a decade, I was pleasantly surprised by how easy it is to use FreeAgent. I would say the user interface and functionality are more intuitive than Xero. The best thing is, the software is free if you have a business account with NatWest or Mettle.
Cons
It isn't able to split the actual income and fees when reconciling Stripe transactions. I use the DoubleAgent plug-in as a workaround.
Reasons for Choosing FreeAgent
Xero was a bit expensive, whereas FreeAgent comes free with my business bank account.Switched From
Xero- Industry: Information Technology & Services
- Company size: 2–10 Employees
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Review Source
Exceptionally Poor Customer Support
I originally found Freeagent around three years ago. I was very excited when I found I could use Freeagent through "My Business Works", a service offered by Barclays, at a reduced rate - except nobody decided to make it clear support is outsourced to "My Business Works" - perhaps the most key feature of freeagent.
For around three years I have always been in contact with friendly, kind and lovely staff at Freeagent who have always been happy to provide us with support - I have always avoided "My Business Works Support" as their staff are especially unhelpful, condescending and rude.
That was until today. A stubborn, although polite lady refused to give us support despite my explanation of the poor support "My Business Works" offers.
Quite simply her unkind, unfriendly action has lost a customer, we are moving to a far more powerful and equally easy to use software called Xilo, with much better support in January.
I used to think Freeagent was an actual service whereby one might not be bound to the selfish red-rape rules of the world, and was instead a friendly platform with every customer's interest at heart.
I would recommend all to consider Xilo over Freeagent. That is of course unless you want a kick in the teeth for being a long-term loyal customer!
Response from FreeAgent Central
Hello Oscar,
Thank you for taking the time to leave feedback.
My name is Kevin McCallum and I am Business Development Director at FreeAgent and directly responsible for managing our relationship with MyBusinessWorks.
I'm really sorry that you've not had a good experience with MyBusinessWorks support and I wanted to let you know that we take these kind of issues very seriously and I am currently discussing this matter with MyBusinessWorks.
As you know from your previous discussions with our support team, we do take all our customer support obligations very seriously and pride ourselves on the support we provide to our customers. It is worth pointing out that MBW provide support on a number of the products you have access to through their package, whereas at FreeAgent we focus solely on our own software.
The only way to receive full unlimited support from our support team would be if you were a direct subscriber to FreeAgent. As we’ve said previously, if you wanted to transfer your account over to become a direct subscriber then we would be more than happy to help you do this. If you'd like to do this please email me on [email protected] and I can arrange it for you
To reiterate, I'm sorry that you are not happy with the support you have received from MBW but I am now dealing with this personally.
Kind regards,
Kevin
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Everyday User b
All in all I think the system is easy to use and self explanatory, but few tweeks would be welcomed.
Pros
I like how easy to use the site is. I mainly use it on web and I'm not sure if there's an app but coming in to work, having never used this before, it was easy to find my way around it and get on with work without training.
Cons
I miss the ability of exporting data into Spreadsheet and trailing trough pages of invoices to highlight and copy so I can paste into Spreadsheet is tiresome. I would love for this to be changed.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
So much better than other bookkeeping and accounting products
Very positive and reliable. It's reassuring to know the accounts are in order.
Pros
It's straight forward, easy to set up and use. Everything you need to manage your accounts is in plain sight rather then you needing to know there is a completely different process somewhere else that actually needs to be completed. The processes are quick and easy to work out.
Cons
Nothing much to be honest. It would be better if it was easier to link to other programs that you use but this can be overcome with a bit of thought.
