---
description: Review of AlphaCX Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: AlphaCX | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [AlphaCX](/software/333644/alphacx)

# AlphaCX

Canonical: https://www.softwareadvice.co.uk/software/333644/alphacx

> AlphaCX is a conversational support platform for customer engagement. It offers a unified interface for businesses to communicate across channels such as live chat, Facebook, Twitter, Instagram and email.

AlphaCX features a messaging helpdesk,  live chat, knowledge base, satisfaction surveys and a customer portal, enabling businesses to deliver customer service.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: AlphaCX Platforms

## Commercial Context

- **Starting Price**: US$20.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Customized plans also available. Contact AlphaCX for more pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Ghana, India, Kenya, Nigeria, Rwanda, Uganda, United States

## Features

- Alerts/Escalation
- Call Centre Management
- Customer Portal
- Email Management
- Inbox Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Reporting & Statistics
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations

## Integrations (5 total)

- Instagram
- Termii
- Twilio
- Twitter/X
- WhatsApp

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews)
2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
3. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1715 reviews)
4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [Milvus](https://www.softwareadvice.co.uk/software/246233/milvus) — 4.8/5 (298 reviews)

## Reviews

### "The Easiest CRM to use" — 5.0/5

> **Celestina** | *18 January 2022* | Logistics & Supply Chain | Recommendation rating: 10.0/10
> 
> **Pros**: It is quite easy to navigate through and use.
> 
> **Cons**: I have had any unpleasant experience with AlphaCX

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### "Great Job\! AlphaCx" — 4.0/5

> **Michael** | *18 January 2022* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Live chat, Social Media Integration, Call center, absolutely amazing\!
> 
> **Cons**: Unnecessarily long reviews form, please keep it simple\!

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/333644/alphacx)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/alphacx-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/333644/alphacx> |
| en-GB | <https://www.softwareadvice.co.uk/software/333644/alphacx> |
| en-IE | <https://www.softwareadvice.ie/software/333644/alphacx> |
| en-NZ | <https://www.softwareadvice.co.nz/software/333644/alphacx> |

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