--- description: Review of Artera Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Artera | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Patient Engagement Software](/directory/3429/patient-engagement/software) > [Artera](/software/332185/well) # Artera Canonical: https://www.softwareadvice.co.uk/software/332185/well Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/332185/well?page=2) > Artera is a patient engagement software designed to help businesses in the healthcare sector unify communication across different stages of the patient journey. Key features include AI-enabled conversations, EHR integration, message management, inbound automations and staff escalations. Additionally, Artera lets stakeholders gain visibility into all relevant information regarding patients to streamline customer touchpoints from initial registration through treatment, payment and post-care. > > Verdict: Rated **4.9/5** by 25 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 25 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Artera - **Location**: Santa Barbara, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$15,000.00 - **Pricing Details**: Contact Artera for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - AI Copilot - Alerts/Notifications - Appointment Management - Appointment Scheduling - Automated Scheduling - Calendar Management - Call Reminders - Care Plan Management - Communication Management - Compliance Management - Confirmations/Reminders - Contact Database - Customisable Reports - Email Reminders - HIPAA Compliant - Live Chat - Messaging - Mobile Access - Mobile Alerts - Multi-Channel Communication ## Integrations (6 total) - Clarity Wave - Epic - Fountain - MEDITECH Expanse - NextGen Office - Oracle Health Ambulatory Suite ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Patient Engagement Software](https://www.softwareadvice.co.uk/directory/3429/patient-engagement/software) ## Related Categories - [Patient Engagement Software](https://www.softwareadvice.co.uk/directory/3429/patient-engagement/software) - [Appointment Reminder Software](https://www.softwareadvice.co.uk/directory/3557/appointment-reminder/software) ## Alternatives 1. [Carepatron](https://www.softwareadvice.co.uk/software/241061/care-patron) — 4.4/5 (843 reviews) 2. [Weave](https://www.softwareadvice.co.uk/software/158992/weave) — 4.3/5 (668 reviews) 3. [Goldie](https://www.softwareadvice.co.uk/software/404201/goldie) — 4.8/5 (1129 reviews) 4. [Acuity Scheduling](https://www.softwareadvice.co.uk/software/116391/acuity-scheduling) — 4.8/5 (5741 reviews) 5. [ClinicSense](https://www.softwareadvice.co.uk/software/395056/clinicsense) — 4.8/5 (648 reviews) ## Reviews ### "Excellent tool" — 5.0/5 > **Jon** | *4 December 2019* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: This is an excellent tool with ready-built integrations with multiple software titles. Our staff picked it up very easily, and it was a breeze to setup. What took the longest to complete during implementation was us deciding what to say, getting it translated, when we wanted messages to fire automatically, etc. once we had our side sorted out, configuring the system was super quick. The automation rules we can configure are very flexible and suit our needs well. My favorite part is we were able to not just setup appointment confirmations to mark appointments as confirmed in our appointment book, but we were also able to have cancellations get cancelled from our appointment book, freeing up the appointment slot immediately. This was HUGE for us, and we love it\! > > **Cons**: When we first started using Well, there were some minor issues around responses from other languages, and we still have some occasional automated messages that do not fire when expected. I estimate we have these about 1 out of 5000 messages, so the impact is quite small. > > We're performing automated patient outreach campaigns as well as fully automated patient appointment reminders and confirmations with Well. This saves our staff tons of time, and improves schedule availability for other patients of ours. We have not yet tapped into the sending of registration forms for patients to complete, but are excited it's a feature. Additionally, I want to give extreme praise to our account manager, support staff, and implementation teams. They're all VERY responsive to any issues and are available every step of the way to help us optimize our use of this product. Over the years we've used them, I've reported several minor issues and suggested multiple improvements, all of which have been incorporated into the software. ----- ### "Great Communications Tool/Great Support" — 5.0/5 > **Joe** | *6 November 2019* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: WELL's user interface or desktop is very user friendly. The many tools such as Quick Responses, Smart phrases and Attach File make communicating with patients easy. The administration of the application is very straight forward with many helpful documents on the support site to walk you through creating a user to adding automations. > > **Cons**: Not having the ability to set an alarm for channels/text messages that have not been answered in specified time period is an enhancement we would like to see in the application. > > So far I am excited about the new capabilities and opportunities we have with WELL. Working with the WELL staff from implementation to support has been great experience. The implementation team has been honest about what can and cannot be done. The team is willing to listen to new ideas and submit enhancement request to their R\&D department. It's a partnership; WELL is working with us to maximize the communication opportunities with our members/patients. ----- ### "Very handy" — 4.0/5 > **DENISE** | *10 December 2019* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: I like that we can send messages directly to patients > > **Cons**: I did not find any negative or bad things about the software > > that the patients are confirmed three days in advance ----- ### "WELL app for physicians" — 5.0/5 > **ben** | *10 December 2019* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: it is very easy to use. I use it daily to notify patients re labs, reminding them to do labs, refills done etc. I set up some quick responses for refills done, labs are normal etc. patients like it because it is fast and efficient. they can text us back as well. my medical assistant and I both monitor the response box. it is easy to tell when someone has texted us back. it is faster than calling the patient. I like the quick response feature. I have an email address for someone at WELL app for customer service and she always gets back to me right a way. there are lots of help notes on the app itself. yesterday I was out sick and in just a few minutes, all of the patients were notified through well app that their appointments had to be rescheduled. this process can take hours if we have to call. > > **Cons**: the security features for HIPPA texting are cumbersome. but the option for non-secure texting is available. > > any time we have to call someone, it takes a long time. the line is busy, have to leave a message, or the person wants to chat or ask questions. texting is fast, efficient, gets the job done in a very short amount of time. even our older patients/seniors who text appreciate getting the texts re their appointments or texts fro their doctor/medical assistant. ----- ### "WELL Review" — 5.0/5 > **Maggie** | *18 November 2019* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: 1. The best part of this software the response we receive from patients. It is so easy for patients to use. The ease of use promotes patient response and also staff use. 2. It allows us to use survey numbers and comments to know where training is needed in areas of concern. 3. Another benefit of WELL is that providers see what patients really think after their visits when feedback is received. Sometimes patients are embarrassed to say how they really feel but they sure let it out in a text message. It sort of opens everyone's eyes to customer service and > > **Cons**: Would like it if a program could be added for patients to self schedule. > > We have been with WELL for sometime now. Recently there have been upgrades in customer service and analytic reporting. This has reinforced our relationship with WELL. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/332185/well?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/332185/well) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data