Lavu POS

Pros

Ease of use interface and access control

Cons

It being online base has it set backs. A local add on should be recommended for online fauilers.

Pros

Sky is the limit on what you can do with the point of sale with the proper knowledge. ASK QUESTIONS. They will teach you anything you would like to know or do it for you in just a phone call.

Cons

There were a few bumps in the set up that made me nervous. Almost bailed out on it before even starting. They were able to fix the issues, get the account set up correctly and get the process moving back on track.

Pros

We liked the look and feel (user Interface) of the POS and felt it was much like we were used to. We like that the price is reasonable and that we can use a cash discount system so easily.

Cons

Worried about iPad battery life with either charging or having to leave plugged in. There was a lack in direction as to what we needed as a retailer. We may have been able to do with a different unit for one of our locations.

Alternatives Considered

Reasons for Choosing Lavu POS

Switched From

Reasons for Switching to Lavu POS

Pros

A lot of good easy to use features and reward systems that weren’t offered by others

Cons

Not the best customer service, good use a few up to date features

Pros

They have so much potential if they could get the communication down. It’s been one person says this and one person says that. Basically don’t believe anything they say in the sales pitch unless it’s in crystal clear writing. They will say anything to get the sell.

Cons

Everything I said about. The miscommunication and false information.

Alternatives Considered

Reasons for Choosing Lavu POS

Switched From

Reasons for Switching to Lavu POS

Pros

Service has been readily available to answer questions. Staff are kind and available.

Cons

There are several functions that are not yet available or not best suited for our needs and for our business style and key protection for our industry with user levels are lacking.

The functionality for our complex needs needs to be improved.

Alternatives Considered

Reasons for Choosing Lavu POS

Switched From

Reasons for Switching to Lavu POS

Pros

Im new at it . But it seems easy to do and handle

Cons

Nothing yet . Have not had it long and waiting on business to open

Alternatives Considered

Reasons for Switching to Lavu POS

Pros

The entire onboarding team was phenomenal and attentive to my needs for the POS. Very engaging.

Cons

The main terminal does not rotate. Terminal was shipped in dark mode which did not allow me to view the setup screen.

Alternatives Considered

Reasons for Switching to Lavu POS

Pros

The ease of building your own products and able to integrate with online orders

Cons

We don’t have any complaints about lavu pos

Pros

Great service experience , always solve my problems

Cons

Everything is ok, really easy to use and is a great tool for my business

Pros

24/7 support, ease of adding and modifying menu items.

Cons

Had issues with the credit card machine, as it doesn't exit sleep mode efficiently, and completely bugged out and had to spend nearly an hour on the phone with support. However 24/7 support is a bonus.
modifier groups could be better set up so that option modifiers can be grouped, instead of having to be put into forced modifiers.

Alternatives Considered

Reasons for Switching to Lavu POS

Pros

Only cons. Wanted to switch to this in January. Start date was to be around the 5th. However saw they started our contract on November 20. Contacted our on boarding person, [sensitive content hidden] and he turned HATEFUL!!!

Cons

The fact that everything they said in sales in a LIE!!!!
Onboarding person turned ugly when I questioned dates.

Pros

Ease of setup and on the fly changes made it a preferred candidate for the business.

Cons

Features being locked out until advised by setup team.

Pros

We're a small restaurant operating outside the US, and Lavu is a great option for us. Easy to use, with lots of customer support in setting up and deploying the system in multiple langauges!

Cons

So far, we have no complaints and are really satisfied with the system and the support.

Alternatives Considered

Reasons for Choosing Lavu POS

Switched From

Reasons for Switching to Lavu POS

Pros

Ability to utilize Tab Order as location default during initial deployment in 2014.

Cons

Level of customization in front end user configuration. Scheduling and management notes are undeveloped in reports

Alternatives Considered

Pros

A robust, yet very easy to learn POS. It has all of the functions that busy restaurants needs

Cons

Potentially being locked out of the iPod occasionally

Pros

The staff was great and easy to work with

Cons

Everything was fine. Even the language barrier at times

Pros

[sensitive content hidden] our on board hostess. [sensitive content hidden] is one of the best with a real desire to make sure she delights her customers.

Cons

Fees associated with product it's not until after you have the product do they introduce other associated fees that make little sense.

Pros

Overall, easy to use and easy to obtain reports
Excellent customer service

Cons

Sometimes the ordering functions are confusing

Pros

Easy to sell and restaurants. Love it. The customer experience.

Cons

Actually, nothing I’ve had good experiences I actually like selling this product.

Pros

Lavu was extremely quick to deliver and set up. My team jumped right into operating the new POS system with ease!

Cons

I thought I was receiving wireless printers for our kitchen.

Alternatives Considered

Reasons for Switching to Lavu POS

Pros

Features, easy to use and price is fair. Just wish we could purchase our own iPad. I like how it is open sourced with any other company as well most competitors are limited with that.

Cons

Customer service was horrendous with employees being fired or no one following up with meetings. Webgot shuffled to the side and delayed our restaurant to get ready. Basically something that was told us in sales vs real life was very different. Onboarding took about 5 months vs what was told us 3 weeks. In all fairness, we had Nazia that took over the account and did an amazing job. Rest of teams we talked to seemed they were not trained well, or rotating staff.

Pros

How fast and easy it was to get set up and get my business processing payments

Cons

I currently do not have any cons at this point in time

Pros

Its really great to get service from [sensitive content hidden] and the way you support us since the beginning with golden patience which means alot to us and your dedication towards us even on your work off time still responded to my each and every mail time to time makes us feel like lavu is best guest support and special thanks behalf of my team for helping us in menu drive setup and otter integration.Hope to hear from you if we need any kind of assistance and once again thank you for everything.you are the best and your smile is a golden award to lavu

Cons

I dont have any issues and i dont feel yet maybe because of [sensitive content hidden] support towards us

Pros

Quick help with customer support but my main contact always forgot I had a three hour time difference

Cons

The credit card implementation process, my appointed rep didn’t think to ask where my router was so the new $400 piece of equipment was redundant