About ID.me

ID.me is a digital identity network where individuals verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere. ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Software - Identity verification - permission to share data
ID.me video
ID.me Software - Identity verification - permission to share data - thumbnail

ID.me pricing

ID.me does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Browse ID.me Reviews

28 of 28 reviews
Sort by:
Dr David M
Dr David M
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/06/2022

ID.me Verification for Customer Discount

From initial contact and negotiations through implementation and post launch maintenance, the staff has been very kind and on demand ready to answer any questions we have and work with our internal teams quickly to address any needs that we have.

Pros

Ease of implementation into our existing processes and flows for customers was a huge factor in selecting ID.me, as well as ease of use for the end-user, our customers.

Cons

No cons whatsoever to date and we've been using ID.me for 2+ years

Response from ID.me

Thank you so much David. You are an incredible partner to work with. We appreciate how you always come to the table open to new ideas and excited about ways to grow the partnership. Looking forward to our continued success. -Kristin

Replied 23/06/2022
Tina
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
5

5
Reviewed on 15/02/2022

Easy for EPCS

Great people, great support, great company.

Pros

ID.me has been continuously improving their product and it is far superior to the previous solution we had. I highly recommend ID.me.

Cons

Sometimes users think they are finished setting up their account and they are not. They don't see the continue button. I hear this is soon to be fixed.

Response from ID.me

Thank you so much, Tina! I've enjoyed getting to work with you and experience your enthusiasm for identity proofing and wonderful suggestions to keep the process simple for providers. -Jessica

Replied 16/02/2022
Reynolds
Reynolds
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 11/07/2024

Risky SPAM Practices

Pros

It, at least, does provide identity verification services

Cons

In an attempt to monetize its other services, ID.me sends unsolicited marketing emails about services not enrolled in, and thinly justifies them as "transactional", although they contain no actual account update information, no unsubscribe option, and have clearly marketing focus titles like "Take control of your data with ID.me"

Dimple
  • Industry: Pharmaceuticals
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/01/2022

Great Service

Overall, a positive experience.

Pros

The ease that users are able to get their identity verified, is efficient and allows for them to be on-boarded quickly.

Cons

The only complaint we have seen is with Yubikeys, there is an additional step required to login.

Response from ID.me

Thank you, Dimple! Your seamless integration allows for your prescribers to easily send e-prescriptions, within compliance. We appreciate your commitment to combating fraud and for ensuring a frictionless end user experience. -Jessica

Replied 21/01/2022
David
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/01/2022

Best Instant Verification System

Outstanding. I highly recommend ID.me to you.

Pros

ID.me is a great instant verification system. It plugs right into Shopify and is very easy to set-up. Plus website visitors know it so they feel comfortable using it.

Cons

I don't have any cons to share about ID.me

Response from ID.me

Thank you so much David! We love being able to work with you and allow your organization to offer discounts without fear of fraud and abuse.

-Kristin

Replied 14/01/2022
Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
1

1
Reviewed on 14/12/2023

Buggy and useless

It was a burden, an annoyance. Only tried using it because I had to. I would really rejoice in not having to use this clunky piece of heaven.

Pros

Nothing to like. It is a burden to use, it has a poorly designed workflow. Customer support is difficult and not very responsive.

Cons

Well, when using it for SSO, during onboarding, itfails to properly verify the identity for god knows what reason, and then you get in the account suspended hell. This was supposed to be painless and user friendly and yet the most basic functionality, verifying identity, fails miserably.

Bashar
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 12/07/2024

Terrible company

Terrible, terrible, waste of time, scarry with the amount of data they collect from me.

Pros

They will waste your time, and keep asking for documents to verify your identity.

They drag me for 2 years, yes 2 years, and still not going through.

Even special committee from congress are investigating Id.me and soon will get ride of them

Cons

No progress, waste of time, no logic when dealing with evidence.

Francis
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 09/03/2023

Not so great

Pros

None at all honestly. It's a big corporation.

Cons

They have many employees that run the dirty work then company fires them with no reason.

Verified Reviewer
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 15/04/2021

Great service

Overall I'm very satisfied

Pros

Easy to use, best identity management service out there

Cons

Sometimes there are issues with login/cookies, it forgets I'm logged in

Alex
Alex
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 17/06/2022

Great tool for Identity Management

Pros

The most impactful use for our company is identity verification. We use this for special group discounts, and have never had a problem arise from the tool. The implementation is pretty simple when integrated with Salesforce.

Cons

The thing that I believe could be improved is analytics, the platform could be more user friendly when trying to access that side of the platform.

Kevin
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/02/2022

ID.me provides a solid mfa solution

Pros

ID.me provides multiple authentication ways, which give our users more options to set up.

Cons

Documents of API service are not detailed enough for the developers to build the feature.

Response from ID.me

Hi Kevin, thank you so much for taking the time to submit a survey response. I can't tell you what a joy it has been working with you and the rest of the team! Looking forward to helping the team achieve their goals this year! Best, Blake

Replied 15/02/2022
Kristina
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/01/2022

Great Partners. Great Product.

Pros

ID.me offers scalable access to audiences that we would otherwise struggle to reach at such an efficient cost.

Cons

I wish we simply had more options/opportunities to market to their customer segments.

Response from ID.me

Kristina thank you for being an amazing partner. We appreciate the energy and enthusiasm you bring to the ID.me partnership and how you are always coming up with interesting marketing plans.

-Kristin

Replied 14/01/2022
Anthony
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/08/2021

Id.me is a great resource for many needs!

Overall the experience has been great, I wish I had taken advantage of these deals and discounts years before.

Pros

The features that I like most about this software is that it allows me to get discounts and deals on things that I use to pay full price for.

Cons

A feature that I think should be improved is the way that the discounts and deals work, I believe they should be automatically taken when you click the link rather than put a promo code.

Kimmy
  • Industry: Program Development
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/02/2022

ID.me Review

Experience has always been great. Responses are always so quick and timely, and the staff are easy to work with and always provide the best assistance.

Pros

The ease of use makes it simple to roll out to all of our providers.

Cons

There were some struggles with getting users updated to the new liveliness identification method. Uploading the necessary documents didn't always work the first time, had to reach to to id.me for support a couple times.

Suzie
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 26/07/2021

ID.me Review

Overall, I really like Id.me. It really does help having all of my identification information all in one space. It keeps me feeling much more organized, and in control of my own security. It almost feels like I'm using the cloud for identification storage, lol.

Pros

I really like that I have all of my identification information in one place, and I don't have to worry about CONSTANTLY having to confirm my id with every single site I visit that requests it. I've found that ID.me is helping me save a lot of time because of what it's doin by keeping all of my info in one place also. I would also have to say that I really like being able to see all of the activity that's happening, and how detailed that information is. It makes me feel very in control of my own security of information with that feature, because I know that Id. me would definitely show me if a site was using my identification without my consent.

Cons

Honestly there really isn't anything with this program that I don't like. It took me a little while to figure out how to connect everything/all of my online accounts and ID.me together, to make sure that my identification information was in the site correctly to make sure I wasn't missing anything, but after that, it's been really easy to use.

Brett
  • Industry: Wholesale
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/01/2022

Secure online credential verification

Pros

ID.me removes the burden of in person credential verification and provides a path for a fully integrated solution online.

Cons

Not being able to fully integrate with our business app at this time.

Nicole
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/01/2022

Great Acquisition Channel

We're able to create a brand new channel and help new customers with Id.me. We enjoy offering our best discounts to frontline heroes like medical personnel, nurses and teachers and more.

Pros

We like the Id.me shop and ability to partner with ID.Me to market to customers who haven't heard of us.

Cons

We had a bit of difficulty with integration because we have our store on Big Commerce and setting up bulk promos was cumbersome.

Response from ID.me

Thanks for your review Nicole. I have really enjoyed working with you and the team. It has been awesome to see frontline workers take advantage of your generous offer!

Best,
Gabriella

Replied 18/01/2022
Brent
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/02/2022

ID.me streamlined our EPCS registration process

Pros

Our clients like the ease of push notifications as an MFA option while prescribing controlled substances. This is quick and easy! The integration with our software is seamless.

Cons

Some providers did not like they had to do a Identification video call, which seemed like an extra step for them but from TriMed's perspective this has greatly streamlined the process without having to wait for documents to be transferred back and forth. Now, with human in the loop, this is even faster!

Response from ID.me

Brent, thank you so much for your review. I've enjoyed working with you and the team and your excellent onboarding and support for providers has contributed to the seamless identity proofing experience for your providers! -Jessica

Replied 16/02/2022
Mike
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
3

4
Reviewed on 13/01/2022

Zeal's ID.me reviews

Pros

It's a great way to validate sectors of workers to thank them with a discount during the pandemic.

Cons

It has been difficult to implement with our ecomm platform, but that's on our end.

Caroline
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 25/05/2022

ID.me: Secure and easy to use!

Pros

This software is one of the only trusted methods to verify military status, which is useful for my spouse. I am a nurse and am able to prove this via ID.me to verify this info for various other websites and businesses. It’s also free for users, which is great as a lot of the time I use ID.me for various discounts to save money!

Cons

It can be a little tricky to understand how it’s used at first but is pretty easy to catch on after using the site for a few minutes.

Response from ID.me

Hi Caroline, Thank you for taking the time to leave us a review!

Replied 26/05/2022
Shirle
  • Industry: E-Learning
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 27/10/2022

How can this ID.me be able to identify someones profession even when given three documents?

Horrible ... this system is broken.

Pros

Nothing. It's amazing how there's no one who can actually use common sense in this company?

Cons

There needs to be someone who "thinks" and actually uses common sense in making decisions. Amazing how lacking this ID.me can be so unable to do what they are paid to do. Just amazing.

Bill
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 17/02/2022

Effective Customer Identifcation

We use ID.me to

Pros

Easy integration and effective control of coupons to qualified first responders and military.

Cons

The implementation was not as straightforward as we hoped. Once complete it worked as expected.

Sandra
  • Industry: Education Management
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/08/2021

Great website!

Pros

Love using the interface for discounts.

Cons

When I first started using id.me it was hard finding the tab for discounts.

Megan
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 10/08/2021

Take advantage of this free app

Pros

It makes the verification process for multiple sites and government entities much easier. They also provide 2 step verification across the board and I love that you can add it on for existing accounts. Lately I've been stuck on the shop part of the website exploring all the ways I can save money.

Cons

It's difficult to navigate around the site when you first start. A friend told me to check out this site and it took me a bit to understand the site or what it was offering.

Laura
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/02/2022

Home Chef

Pros

We get easy to review results and it runs smoothly to verify users.

Cons

I can't think of anything I don't like about the software.

Response from ID.me

Thank you so much for the review Laura! It is a pleasure working with you and collaborating on ways to grow your partnership with ID.me. Looking forward to continued success together! -Kristin

Replied 23/02/2022
28 reviews

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