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About CounSol.com
VOTED BEST VALUE AWARD By Capterra!!! Top Choice for Practice Management! Personalized. Efficient. Complete. Online practice management exactly the way you want it. Offering live online chat & video sessions, custom questionnaires & forms, email messaging, scheduling and calendar, billing and invoicing, treatment plans, and more. Try Us Today to see if you like it as much as our current members do!! Now offering 14 Day Free Trial! (No credit card required).
Users can configure a client web portal that allows patients to view emails from users' practices, schedule appointments, pay bills and write in a patient journal. Clients can also access online video and chat sessions with their practitioner. Clients can also receive automated appointment reminders via email, text message or phone recording.
CounSol.com also offers configurable client forms, practice terms and policy agreements, which clients can fill out online.
Pricing is per user per month. Support includes an account manager, email and phone support.
Mental Health Professionals in private or group practices - Therapists, Counselors(LPC, LCPC, LPCC, LMHC, LMFT, NCC), Psychiatrists, Psychologists, Social Workers(LCSW), Coaches and more.
CounSol.com pricing
CounSol.com does not have a free version but does offer a free trial. CounSol.com paid version starts at US$69.95/month.
Starting Price:
US$69.95/month
Free Version:
No
Free trial:
Yes
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CounSol.com Reviews for UK Users
Feature rating
5 reviews of 874
View all reviews
Michael
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 16/06/2020
Glad I switched
My overall experience after signing up for the software has been very good. The only hiccup I have had doesn't have to do with Counsol.com but instead with the individual insurance companies. I have received excellent support from my customer service representative at Counsol.com
Pros
The ease of use across multiple devices has been extremely helpful during the pandemic. The features within the software are intuitive and solved many of the problems I was having using a paper chart. I also liked that the clearing house they use to submit claims has been established in the industry for a long time. The integrated payment options have been a great time saver.
Cons
At first there were a few issues were not working well for me and my practice. This wasn't a problem for the developers at Counsol.com. They have resolved the issues and added features that I asked for. Having an online system is great because the modifications are available right away!
Reasons for Choosing CounSol.com
I needed a better solution.Reasons for Switching to CounSol.com
I found the ease of implementation and also the suburb customer service helped me choose Counsol.com over the other products.
Rachel
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 07/08/2024
Best decision I made when I set up my private practice.
With CounSol.com I have been able to maintain a completely paper-free practice for the past 5 years. There has not yet been a circumstance which I have been unable to manage easily within this EHR, including the occasional complicated insurance situation. I trialed and reviewed MANY EHR's before I chose CounSol.com. I have not regretted this choice for a second.
Pros
The ease of on-boarding new patients with all the necessary forms and disclosures, including several customized assessments and forms which I rely on. Even my elderly patients have no issues accessing the portal and completing the necessary intake forms.
I also really appreciate the simplicity of submitting insurance claims and the seamless accounting for payments received.
Amazing customer service- inquiries are responded to by a real person super quickly. Most questions have been able to be answered by a quick email, but the customer service is also extremely accessible by phone.
Cons
The interface is slightly less "slick" thank competitors- but it is also very easy to read and navigate.
Reasons for Switching to CounSol.com
Ease of paperless on-boarding of new clients. Simplicity of submitting and tracking insurance claims. Seamless integration of credit-card processing. Ease of tracking, reviewing, and completing progress notes.
Queen
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
5
3
Reviewed on 10/08/2024
Review of Counsol
Pros
the journal option , and the format of the notes
Cons
the struggle of creating forms , when people are creating their charts often it will say that it is a duplicate only
Response from CounSol.com
Queen,
Thank you for taking the time to complete a review or our services. Every member is offered the opportunity to have their forms built in by their personal account manager. Regarding duplicates, sounds like your clients are trying to register on the client portal when they are already in the system. Your account manager will be more than happy to address these issues.
Replied 18/09/2024
Scott
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Weekly for 1+ year
-
Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
5
4
Reviewed on 20/06/2024
A very good service, but could be better
Overall it's been a positive experience. I came from a big-name CRM for therapists and absolutely hated it. CounSol addressed many of those issues, but fell short in other ways. Still, I like the service I'm receiving and my questions are answered in a professional and friendly fashion. I would recommend this to others.
Pros
*I really like the ability to customize my dashboard. When I log in to my account, I see what's needed and I don't see anything else.
*Scheduling sessions is a breeze after you get the hang of it.
*Their connection with Stripe helps with payments.
*The ability to send multiple reminders is nice (although anything over one is extra).
*I've had good customer service experiences and they were always friendly and helpful.
Cons
*Not having 2-way calendar integration is a killer. There have been multiple times I have scheduled clients over personal events because I can't have event times blocked off. Massive miss.
*Not having Zoom integration is also brutal. It adds multiple steps for me, which are not desirable. I get it; they want you to use their proprietary video software. I tried it, and 4 out of 5 clients had difficulty.
*Charging for a second and third email reminder is kind of ridiculous, in my opinion. This is a needed service, and it's extra no matter what plan you're on.
*If you add a service, you have to jump through a few hoops to get the scheduler to pick it up and allow you to schedule it. Too many hoops to jump through instead of it being streamlined.
*You have to manually add each service code into each service. This gets old. Allow a master code for the client and anytime it changes we can go in to manually change it.
Alternatives Considered
CarepatronReasons for Choosing CounSol.com
SimplePractice wasn't updating their service, customer service was mediocre, and they don't take ANY suggestions from the community to make updates. They wouldn't even let me schedule sessions in different time zones. It was bad for clients who were in a different time zone and some showed up late, or early, to sessions. But what really was bad is there is an entire community writing on the help desk website for them to make improvements and when I brought up the improvement of allowing us to schedule in the client's time zone the customer service person shared the owner shot that down and said no he wouldn't make that change to the site. Plus they charge an extra $20 or $30 just to have calendar integration!!!!Switched From
SimplePracticeReasons for Switching to CounSol.com
CarePatron was still in the rolling out features stage when I made the switch. I really liked the ability to custom-create forms and schedule clients with Zoom integration. It was only due to it being quasi complete is the reason for making the shift to CounSol. Their price point was amazing as well! I'd recommend them as a backup if CounSol doesn't work for someone.Response from CounSol.com
We appreciate your review, Scott! Counselor feedback has been what drives us to update and improve our platform over the years. We understand your concern regarding the cost for additional session reminders. Surprisingly, this is not a commonly used feature but we like to offer it for folks who would like more than the single reminder that is included with all memberships. Since we must to pay a fee per outgoing SMS to make text notifications possible, offering multiple text notifications for all members would increase the membership prices for all. Given the lack of popularity of this feature overall, we decided to keep prices the same and offer this as an upgrade instead. Thanks!
Replied 26/06/2024
Kenneth
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5
4
Reviewed on 01/02/2023
Great program but could use some tweaks.
So far, the customer service is second to none. I really like the lower cost, and I'm very happy with the dashboard interface that shows me at a glace my practice.
Pros
I really like that this EHR completely integrates my notation, billing, and even telehealth. I LOVE the client portal and the ability for others to self-schedule, which I intend on opening to all clients. Now that I'm familiar with the layout, I also really like the way it only takes a couple of clicks to get through the menus.
Cons
I do not like that you cannot create your own internal forms, or that doing so is quite difficult. For example, there is no ready-made Discharge form, and creating one was a bit on the tricky side. Also, it's quite difficult to pull more specialized reports. Reporting is not at all intuitive. One of the things that is quickly frustrating me is there is no way to mark if an appointment was a no-show. But I'm working around all that.
