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About ServiceM8
ServiceM8 is the app for trade contractors & service businesses, such as plumbing, electrical, HVAC & refrigeration contractors, locksmiths, cleaners & gardeners — any kind of small business which manages jobs & staff in the field.
ServiceM8 is a job, staff & client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails & texts, job notes & photos, online bookings, forms, asset management, invoicing & payments.
You’ll eliminate paperwork, get more jobs done, provide amazing service & get paid faster.
Field staff use the ServiceM8 app for iPhone & iPad. Office staff use this ServiceM8 for Desktop app.
14-day free trial!
Go to www.servicem8.com to create your account, then log in on ServiceM8 for Desktop and the iOS app.
Who is ServiceM8 for?
ServiceM8 is ideal for contractors & service businesses with a high-turnover of short jobs, ranging in size from sole operators up to 20 staff. Industries such as:
• Plumbing
• Electrical
• HVAC & Refrigeration
• Pest Control
• Appliance Repair
• Locksmithing & Security
• Cleaning
• Pool Care
• Lawn & Garden Care
• IT
• Property Maintenance
• Fire Protection
• Carpet & Flooring
Job Management
• Manage jobs from start to finish
• Access all client & job details in the field
• Ensure job quality & consistency with built-in checklists
• Capture electronic signatures
Communication
• Connect your office, field staff & clients
• Email & text clients directly from the app
• Save time with email & text templates
• Send On-the-Way text messages to clients
• Automate booking confirmations, reminders & follow-ups to clients
Scheduling
• View your schedule & job info, anywhere
• See a real-time map view of staff & job locations
• Dispatch urgent jobs, instantly
• Receive push notifications about schedule changes
• Get ‘next-job’ reminders to help stay on schedule
Quoting & Invoicing
• Create professional PDF quotes & invoices on site
• Email or text quotes & invoices to clients from the app
• Clients can view quotes & pay invoices online
Mobile & Online Payments
• Take card payments on site, through the app
• Send online invoices via email & SMS, supporting card payment
Digital Forms & Assets
• Complete digital reports, procedures & certificates on site, through the app
• Create custom forms for your business & industry
• Catalogue client assets & view their service history
Job History
• Access a full history of work done for every client
• Attach notes, photos, videos, emails & messages to jobs
• Automatic back-up & secure cloud storage
Accounting Integrations
• Connect to Xero, MYOB or QuickBooks Online
• Sync invoices & payments from ServiceM8
• Streamline invoicing, payments & accounting
CarPlay
• See your schedule, call clients & navigate to jobs directly from your vehicle’s CarPlay screen
Add-ons
• Extend ServiceM8’s functionality with a range of add-ons
Pricing
• A range of monthly plans to suit your business & requirements
• Plans bundle jobs, SMSs & add-ons into a single monthly price
• No contracts, setup fees, or ‘per-user’ fees.
• Unlimited users & storage
• 14-day free trial — create an account at www.servicem8.com
Support
• Free, 24/7 email & chat support
• Self-serve Help Centre with articles & videos
• Global network of ServiceM8 Partners offering setup services
ServiceM8 pricing
ServiceM8 has a free version and offers a free trial. ServiceM8 paid version starts at A$0.00/month.
Starting Price:
A$0.00/month
See pricing details
Free Version:
Yes
Free trial:
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ServiceM8 Reviews for UK Users
Feature rating
5 reviews of 303
View all reviews
Jeremy
- Industry: Commercial Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 14/08/2024
Cleaning company reviews servicem8
Been a great thing for my business as well as us to Bill our customers keep a track of our employees and assigned jobs
Pros
It allows us to Bill and keep track of employees and jobs all in one place
Cons
That is only available on Apple products
Guida
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 31/01/2024
Needs Improvement
Whilst its been good for the most part it can be very frustrating when illogical things happen and they just throw their hands up and say or well that's just how it works.
Pros
It is easy to use, affordable and customisation of quotes, invoice templates. Has some great features like client reminder emails/sms
Mobile app is great for field techs
Integration with Xero
Cons
Support is via chat only and they often don't know why errors/issues occur
Illogical features such as when you reply to a client enquiry in the inbox, all email replies will go to the inbox enquiry regardless of whether you have converted the job. This means manually copying and pasting all correspondence into the job which is a huge time waster
Reoccuring jobs are based on 24 hours not work hours of 8 or whatever your work hours are set to so when booking a job over several consecqutive days its appears in the calendar incorrectly which confuses not only the clients but also field techs. Needs to be changed to work hours for our specific business
Tutorials are often not updated to the curren version of SM8 so can be confusing
Some functions perform illogically
A lack of desire to implement improvements that would benefit many trade business'
Alternatives Considered
TradifyReasons for Choosing ServiceM8
Cost and mobile app functionality as well as customisable templates, customer reminder featureReasons for Switching to ServiceM8
I wish I had of looked at more alternatives in more detail
kristopher
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
1
Reviewed on 09/10/2023
customer service is awful
not great
Pros
not much the customer service is so unless
Cons
use commusoft the service m8 customer service will cost you money on your customer
Marcus
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 07/02/2024
Very pleased that we chose ServiceM8 as my work management system.
It has been a fairly steep learning curve to get going with ServiceM8 but overall, the experience has been pretty easy. You do have to mould some of your traditional working practices to fit the system, but I'm quite opening to finding newer and more efficient ways of working. There is lots of guidance available and the support team have been great. We've also hade to change from Adroid to iPhone at the same time, as ServiceM8 is only available on iPhone. ServiceM8 have helped with the cost of the change. Without doubt we have selected the most appropriate system. It has transformed the way we work. The efficiency the system has provided has probably halved our admin time.
Pros
It's a completely joined up system and it has streamlined our back office operation. Customers love the notifications when an engineer is enroute.
Cons
We haven't encountered major stumbling blocks with ServiceM8. The only criticisms are that it is not as intuitive as I would have imagined and integration with Google Calendar could be better (an issue with Google Calendar apparently).
Reasons for Switching to ServiceM8
We looked seriously at three other systems. All had their pros and cons but ServiceM8 stood out with many more features and integrations.
timothy
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
5
Reviewed on 17/07/2022
Pay for volume and not number of users
The online chat tool with support is great. Nothing ever gets lost in the translation. Support is 7 x 24 around the planet.
Pros
Our business is strictly a service that we provide with a couple variations. Starting out as a small business meant I could not afford starting to pay for user licenses I could not afford. This other mob I was deal with, my first month with a discount was suppose to be $6. I then got a bill for $21 for just one day of testing. Bugger that. It was not worth the time a day to argue.
Cons
The outside sales support can be pricey. If you know exactly what you want, you can keep the implementations costs down. Especially with training. you need to practice as much as possible during your trial period.
