About Salesforce Service Cloud
Salesforce Service Cloud pricing
Salesforce Service Cloud does not have a free version but does offer a free trial.
Alternatives to Salesforce Service Cloud
Salesforce Service Cloud Reviews for UK Users
Feature rating
- Industry: Retail
- Company size: 5,001-10,000 Employees
- Used Daily for 2+ years
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Review Source
Excellent for data tracking and analysis
This platform allows me to visualize, analyze the progress that has been made during the day, week, month or year because it allows me to store and manage important data about my company, since it allows me to observe the sales, the service provided, the campaigns of marketing that have been launched, the flow of trade that has been obtained, the productivity of the company, etc. This allows me to access the platform on any device since this platform is cloud-based, it also has a mobile version.
Pros
I like salesforce because it is a client management administration platform where I can have much more personalized attention according to the needs of clients. It helps me with the direct connection with my customers, manage business opportunities since I can automate to establish and negotiate marketing campaigns so that they are more effective with Pardot, this helps me with the unification of the sales department with the marketing department allowing me to attract, select candidates and minimize the sales cycle.
Cons
The initial setup is a bit complex and takes time.
- Industry: Hospital & Health Care
- Company size: 5,001-10,000 Employees
- Used Weekly for 2+ years
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Review Source
It's fantastic that it's adaptable and customizable
Use this in my store to run my firm, and it provides a lot of amazing options and friendly customer support as well as an excellent program. Although the pricing structure can be a bit of a challenge to stomach at times, the customization and integration options are practically limitless, so that alleviates my concerns.
Pros
The most appealing aspect of Salesforce Service Cloud to me is how simple it is to use. You don't need any support managing Your Salesforce environment after only a few minutes of training and a few tips. If You don't have the time or inclination to learn how to write difficult code, this tool will allow You to accomplish Your aim in a few of mouse clicks.
Cons
Sales and Service cloud might be expensive, but buying them both at once can save you some money. Unless a former colleague serves as a mentor, it is difficult to learn the ropes.
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
good software but needs support from other software
salesforce is a good software but not everything is perfect, some redesign of the platform and necessary
Pros
the platform has many ready-to-use integrations. APIs allow developers to create custom integrations.
very easy to use and user friendly platform to manage sales account, opportunities, leads
Cons
the software is not perfect integration with other platforms is necessary for optimal use, for example the integration of Docusign an overhaul of the interface is also important
- Industry: Internet
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
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Review Source
Easy to implement, good data management
Keeping track of and following up with my clients was made easier, and I was able to see an overall picture of my month's performance thanks to the data it provided. Because of it, I am able to come up with innovative ideas for our company. When you create a solution that can be used almost indefinitely, you need to be able to scale it. There is no end to what can be done here.
Pros
Because I've been using it for six years, I've become accustomed to it. It's also easier to use when you have all the information you need about the lead, the firm, and your calling app all on the same page. The best aspect is that you'll have a lot of options when it comes to finding new customers for your business. You'll have no trouble seeing and pursuing the best prospects.
Cons
Sometimes it's hard to tell which information is helpful and which is negative since there's so much of it out there. It's difficult to gain hands-on experience with different options.
- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Service from Salesforce
We have never had issues with support since implementing the service cloud and have freed up time from our CS department.
Pros
Integration to our sales cloud, RingDNA
Ease of use and easy tracking of tickets
Both Sales and Service now have a better understanding of their customer and both need to ask each other all the time.
Cons
Felt the cost of both Sales and Service cloud does become pricey but you can get both a little cheaper together.
