About Connecteam

Connecteam was designed and built as a true all-in-one solution. Easily engage and manage non-desk employees with a true all-in-one mobile app. Connecteam offers a powerful, mobile-first platform that helps improve communication, enhance daily processes and save time. Connecteam is trusted by over 12,000 companies and is used by more than 100,000 employees worldwide. Starts at just $29/month for up to 30 users - sign up now and start your free 14-day trial! Running a business is hard and at times overwhelming. That’s why we created Connecteam, so businesses can easily communicate, operate and train their deskless teams, no matter where they are. Our mission is to help businesses thrive by taking away the daily hustle and complexities of managing teams so they can have the peace of mind to grow and run their business. We focus on everything employees and managers need to better manage their day to day, in one easy to use platform: multiple tools to enhance employee communication and engagement, employee training and onboarding, employees scheduling, time tracking, timesheets management, digital checklists and forms, task management, HR and welfare, knowledge centers, files storage, and much more! And the best part? Connecteam works like lego. Every business can activate the features it needs and highly customize them for the best fit.
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Connecteam pricing

Connecteam has a free version and offers a free trial. Connecteam paid version starts at US$0.00.

Starting Price:
Free Version:
Yes
Free trial:
Yes

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Connecteam Reviews for UK Users

Feature rating

Value for Money
4.8
Functionality
4.7
Ease of Use
4.7
Customer Support
4.9
5 reviews of 174 View all reviews
Scott
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/02/2020

Most Valuable APP for SMB Ever

Our company utilizes employees here in the US, and numerous remote employees in the Philippines (less than 20 employees). We had one solution for scheduling, another program for task and project management, another app for messaging, and a cloud-based program for time-tracking. Until we found ConnectTeam. Everything we needed (plus more), all in a single solution. Not only did we cut our previous costs by 80%, everything is now in a single solution.

Pros

- Only add the functions you want. Not encumbered by bloatware or features we will never us.

- EXTREMELY intuitive. Once create an account, do the 5 minute walkthrough and you feel confident enough to manage yoir company.

- Their FREE option is actually very useful and includes 80% of the features.

- FLAT-FEE pricing! Once you decide to upgrade (we chose $29 plan) No 'per-user' cost like virtually every other solution. One flat-fee and can add up to 200 users with no hidden fees.

- 24/7 live support; even for the free account! When we first got started, we had a couple hiccups, and at 1:30am, their live support spent over an hour helping us get everything working perfectly (thanks again Noam).

- Supports overseas employees in other countries natively. E.g. we have employees in Philippines, and the installed the app and verified their phone numbers via text on their Philippines phone with no issue. Can text-message filipino worked through app, even on free mode.

- Messaging/chat options are way better than other messaging apps. Like 'voice' chat, and the ability to integrate other formats. Supports rich text. Take FB messenger, Sling, and viber and combine all the good features, and this is what you have.

- GPS tracking of all remote employees.

Cons

- At the time of writing this review, all admin features have to be done through website, and not through the app (though they say they are working on that).

- Could use more hierarchy fratures, other than just basic. Would be nice to see customizable permissions for Administrators (may support but I didn't see).

- App only supports Android and iPhone. No desktop app for Windows or Mac available.

Alternatives Considered

7shifts, Sling, QuickBooks Time and Trello

Reasons for Choosing Connecteam

We used TSheets, 7Shifts, Sling, and Trello for everything we needed. Now we have combined everything we needed in a single solution- ConnectTeam.

Switched From

QuickBooks Time

Reasons for Switching to Connecteam

Save money. Everything in one application. 24/7 live support.

Response from ConnecTeam

Hi Scott!
Thank you so much for taking the time to write this amazing review!

Please note that there's A LOT you can do as an admin from the app, under the the ADMIN tab.

Make sure to reach out to us for further assistance if needed :)

Replied 14/02/2020
Lori
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/09/2021

Great Experiences!

First of all we have been wowed with the responsive customer service from Reps who all have an expertise. We have found everyone we have worked with or asked questions of to be very knowledgeable.

Pros

Love the interface and its very user friendly

Cons

At this time I really can't think of anything.

Response from Connecteam

Thank you so much for the amazing review, Lori!

All customer-facing employees in Connecteam are no less than real Product Experts! We spend a lot of time and resources on making sure that each and every one of us knows the product, the common use-cases, the main industries our customers are from, and more! We believe that's the only way to provide our customers with an excellent product and top-notch customer service :)

Receiving this acknowledgment from you is a big deal for us, so thank you!

Feel free to reach out to us at any time if you have any feedback or suggestions for us :)

Thanks!

Replied 03/10/2021
Tom
  • Industry: Museums & Institutions
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/06/2022

Connecteam Hits the Mark

The Connecteam always reached out promptly--within minutes--to help resolve my issues. Even if the issue wasn't resolved, the still kept in touch to let me know what was going on.

Pros

It allowed me to process payroll quickly and accurately, reducing payroll processing from a 6 to 8-hour tedious (and dreaded) operation, to less than an hour, even during peak season.

Cons

Processing payroll for a bimonthly period was not easy, and we never quite worked all the bugs out with that. In the end, it was easier to switch over to biweekly pay periods to eliminate the problems with calculating overtime across calendar weeks.

Response from Connecteam

Thank you so much, Tom!

It's great to hear you're able to save so much time on your payroll process, and that you find Connecteam to be simple and easy to use :)

A few months back, we've added multiple new overtime options to accommodate our customers' most common use cases. If you think there's room for improvement, can you please contact me personally at [email protected] so we can work on that with you?

Thanks again for writing this 10/10 review of Connecteam!

Replied 16/06/2022
Michael
  • Industry: Facilities Services
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
4
Customer Support
2

2
Reviewed on 27/05/2022

User-friendly software with many features, but needs improvements around scheduling & time...

We have been using the software for about 8 month now. Some problems have been resolved. A huge improvement was around open shifts. That feature was basically unworkable until a few months ago. However, no improvement in core functionality of job scheduling and time clock since then.

Pros

We mainly use software for job scheduling and time clock.

Pros:
It is easy to create a job and a shift
Easy to add an employee
Job scheduling views are good
Training module (courses) has been useful

Cons

The more employees and jobs you add, the slower it gets for admin users
The jobs schedule opens slow on mobile phones
The app users a lot of RAM memory on desktops
If you have many shifts in the schedule, the app may start freezing
The company often focuses on getting some minor features rather than improving their core elements, such as Job Schedule and Time Clock
Not easy to go through Time Clock entries as the hours in Job Schedule are not shown. They claim that Time Clock and Job Schedule are synced, but sync only works for mobile users to clock in and out. There is no sync for admin users, who are checking the entries!
Chat feature is undeveloped. It is easy to send information to staff, but it is not possible for field staff to have 1 clear communication channel. The job schedule shows names of the person, who created a job, so field staff have multiple conversation about various jobs, rather than have 1 point of contact. If the person who created the job is away, there is no way to see the message. So software creates a communication nightmare for admin and for field staff as well.

Alternatives Considered

SMART Software

Reasons for Switching to Connecteam

It seems easier to use

Response from Connecteam

Thanks for the feedback, Michael.

First, it sounds like you're experiencing some technical issues. Things should not load slow or freeze. The best we can suggest is to contact us so we can investigate your issues and have them resolved.

As for the schedule and time clock sync, there might be a misunderstanding or unfulfilled expectations here, and we'd like to clarify: the sync doesn't mean that any scheduled shift will automatically create a time entry in the timesheets. The schedule lets users know what they need to do, when and from where, but they must clock in and out for those entries to show in their timesheets.

As for the chat - what's missing for you that you feel it's undeveloped?

As for employees seeing who created a shift - that's 100% to your control as an admin. Simply remove this option from the scheduling settings menu.

Would like to connect with us so we can see what can be done to assist you? Please email me personally at [email protected] :)

Replied 11/07/2022
Harry
  • Industry: Sports
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 01/06/2022

Great software would recommend

I'm generally happy with it - the customer service is great.

Pros

The employee scheduling is so easy to use, it's a really intuitive design and you can implement it and get employees on boarded so quick with it

Cons

I dislike that I can't book 1-2-1 sessions for employees - a live timetable I can send front end to customers so they can book my employees out per session. Would be a great add. It's also not cheap price wise.

Alternatives Considered

When I Work and SimplyBook.me

Reasons for Switching to Connecteam

I felt like it offered the best overall service when i used the free trial

Response from Connecteam

Thank you so much for your review, Harry!

It's great to know that you find Connecteam to be simple to use both for you and for your employees and that you're happy with our customer service :)

Although Connecteam is an employee management tool, we already talk internally about adding capabilities for the business' customers to book their meetings directly in the schedule, so that's definitely something to look forward to in the future :)

If you have any more feedback for us or would like to suggest an improvement, please reach out to us at [email protected] at any time :)

Thanks again!

Replied 06/06/2022

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