4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About Endear

Endear is the industry's leading CRM and clienteling platform, designed to empower omni-channel retail brands to boost sales and foster stronger customer relationships. Endear's clienteling software solution offers a suite of tools that seamlessly organize customer data, facilitate targeted communication through text and email campaigns, craft personalized Stories, provide built-in live chat functionality, and offer insightful analytics to track store, team, and campaign performance. With Endear, brands can modernize their strategy with one convenient, comprehensive tool that streamlines various aspects of customer engagement and retail sales enablement. The key strength of Endear lies in its ability to centralize and organize customer data effectively. By leveraging Endear's CRM, brands gain a holistic view of their customer base, enabling them to better tailor retail marketing strategies and personalize interactions. This level of customer segmentation and personalization is essential in today's competitive retail landscape, where rising to meet customer needs is a crucial part of building customer relationships for the long haul. Another key feature of Endear is its capacity to facilitate targeted communication through text and email campaigns. The platform empowers retailers to create and execute hyper-personalized campaigns, ensuring that the right message reaches the right audience at the right time. This targeted approach not only enhances the effectiveness of marketing efforts but also contributes to a more personalized and meaningful customer experience. In addition to its advanced retail marketing capabilities, Endear's stand-out feature is it's custom story builder. Endear Stories allow brands to showcase their products in a story-like format their customers already know and love. By curating personalized lookbooks using automatically imported products, teams can engage customers with a curated selection of products that align with their preferences, ultimately driving sales and increasing customer satisfaction. Plus, Endear offers built-in SalesChat, further elevating the ability to reach customers in real time. This feature facilitates instant assistance, product inquiries, and personalized recommendations directly from a brand's product pages, fostering an immediate connection that enhances the overall online customer experience. The live chat functionality also contributes to building customer trust and loyalty, as shoppers appreciate the accessibility and responsiveness of the brand. And finally, Endear goes beyond standard CRM functionalities by offering comprehensive analytics to track store, team, and campaign performance. Retailers can gain valuable insights into the effectiveness of their strategies, allowing for data-driven decision-making. This analytical component is crucial in refining retail store marketing, optimizing team performance, and identifying areas for improvement, ultimately contributing to sustained business growth. Elevate customer engagement, boost sales, and foster long-term loyalty with Endear. With an extensive range of features designed to help with data organization, targeted communication, custom lookbooks, live chat, robust analytics and more, Endear empowers retailers to navigate the complexities of the modern retail landscape with confidence and success. Invest in Endear today and revolutionize your approach to customer relationship management and sales optimization.
Endear Software - Customer profiles
Endear Software - Customer filters
Endear Software - Sales reporting
Endear Software - Branded lookbooks
Endear Software - Centralized messaging
Endear Software - Customer profiles - thumbnail
Endear Software - Customer filters - thumbnail
Endear Software - Sales reporting - thumbnail
Endear Software - Branded lookbooks - thumbnail
Endear Software - Centralized messaging - thumbnail

Endear pricing

Endear does not have a free version but does offer a free trial. Endear paid version starts at US$300.00/month.

Starting Price:
US$300.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Endear

Endear Reviews for UK Users

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.3
Customer Support
4.7
5 reviews of 36 View all reviews
Thomas
Thomas
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/05/2020

Awesome Tool

Customer service was amazing!

Pros

I liked the ease of use and the statistical analysis

Cons

Make it easier to message 500 people at once.

Response from Endear

Hey Thomas,
Thanks for the feedback! We've just recently made this adjustment to bulk sending for you and look forward to hearing what you think!

Replied 15/07/2020
Alexandria
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/05/2024

User Friendly + Revolutionizing CRM!

Excellent! We've only been using it at a store level for a couple of months and it's already a game changer for us.

Pros

Added level of personal touch for client outreach - allows for one to one contact, in an age of retail when companies are sending mass marketing from an automated feature.

Cons

Reporting is still tricky to figure out.

Manal
  • Industry: Retail
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 05/11/2024

Endear Review

Overall a good experience, Endear is pretty clear on how to use and quick to learn , just a couple of small things to fix.

Pros

- The creativity of it, the way we can create campaigns, lookbooks, stories, etc
- Newstore customers data based are connected to endear
- East to use

Cons

- The way the audiences are organized could use a bit more work
- The fact that Endear notes and new store notes aren't connected
- When you start a draft it usually doesn't re appear when you leave the page

Elizabeth
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
3

3
Reviewed on 27/02/2023

Easy But not So Easy...

Once time was spent becoming acclimated with the program the ease of usage came. However, I believe it should have been a faster process than what occurred.

Pros

The ease of accessing all my clients promptly.

Cons

Complications on setting up an account as well as setting up out going messages.

Katie
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 13/05/2024

Dynamic Marketing for Brick and Mortar

Pros

Endear is a multi-faceted channel that can allow each associate of the brand communicate and engage with customers on different levels. As a brand marketing team, we're able to blast ecomm customers in a more personalized manner on a more personalized, and targeted scale, than using our general ESP platform. On the other hand, store associates are able to communicate with top clients in a 1:1 manner to offer the most catered concierge shopping experience that our customer wouldn't normally get from brands that function within our same space. Endear really helps our store associates and retail experience be that much more elevated and makes our customers feel even that much more connected to our retail associates.

Cons

The only 2 things that aren't my favorite about Endear is that the reporting and analytics features are a little disjointed and there is no ability to make uploaded assets shoppable or to select what images are pulled into the platform from Shopify. Also something to note if you are new to Endear, be sure to set up the attribution window in your settings to what the rest of your revenue channels are set to or else if you want to change them later, the performance numbers of campaigns will experience a huge discrepancy from YoY performance.

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