--- description: Review of Harbortouch POS Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Harbortouch POS | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Mobile POS Systems](/directory/1400/mpos/software) > [Harbortouch POS](/software/32432/harbortouch) # Harbortouch POS Canonical: https://www.softwareadvice.co.uk/software/32432/harbortouch Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.uk/software/32432/harbortouch?page=2) > Harbortouch is a restaurant POS system designed to help small and midsize businesses manage inventory, promotions and employees on a centralized dashboard. The platform enables administrators to gain insights into sales reports according to different items, order types, departments and profit margins. Managers can monitor employee performances, labor costs and payroll hours and configure role-based access permissions among staff members. Harbortouch allows teams to send welcome emails and promotional offers to engage customers and track purchasing patterns. Additionally, marketers can manage social media posts and analyze ratings and reviews to monitor online reputation of the brand. Harbortouch lets businesses integrate the system with several third-party applications including OpenSimSim, Sling, BarVision, Craftable, Mailchimp, Uber Eats, Orca Inventory and more. The product is available for free and support is extended via phone, email, knowledge base, FAQ, live chat and video tutorials. > > Verdict: Rated **1.7/5** by 100 users. Top-rated for **Ease of Use**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **1.7/5** | 100 Reviews | | Ease of Use | 2.0/5 | Based on overall reviews | | Customer Support | 1.6/5 | Based on overall reviews | | Value for Money | 1.4/5 | Based on overall reviews | | Features | 1.7/5 | Based on overall reviews | | Recommendation percentage | 10% | (1/10 Likelihood to recommend) | ## About the vendor - **Company**: Shift4 - **Location**: Allentown, US - **Founded**: 1994 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: $29/user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Management - Barcode/Ticket Scanning - Billing & Invoicing - Commission Management - Contact Management - Customer Accounts - Customer Database - Delivery Management - Discount Management - Electronic Signature - For Food Trucks - For Restaurants - For Salons and Spas - Gift Card Management - Inventory Management - Item Management - Layaway Management - Loyalty Program - Mobile Access - Multi-Location ## Integrations (5 total) - DoorDash for Merchants - Mailchimp - Orca Inventory - Sarbari - Sling ## Support Options - 24/7 (Live rep) - Chat ## Category - [Mobile POS Systems](https://www.softwareadvice.co.uk/directory/1400/mpos/software) ## Related Categories - [Mobile POS Systems](https://www.softwareadvice.co.uk/directory/1400/mpos/software) - [Retail Inventory Management Software](https://www.softwareadvice.co.uk/directory/30/inventory-management-software/software) - [Tablet POS Software](https://www.softwareadvice.co.uk/directory/1451/tablet-pos/software) - [Retail Accounting Software](https://www.softwareadvice.co.uk/directory/31/accounting-software/software) - [Restaurant CRM Software](https://www.softwareadvice.co.uk/directory/3840/restaurant-crm/software) ## Alternatives 1. [Toast POS](https://www.softwareadvice.co.uk/software/4997/toast-pos) — 4.2/5 (549 reviews) 2. [Epos Now](https://www.softwareadvice.co.uk/software/21000/epos-now) — 3.8/5 (713 reviews) 3. [Genius](https://www.softwareadvice.co.uk/software/435569/Genius-for-Restaurants) — 4.5/5 (185 reviews) 4. [SpotOn](https://www.softwareadvice.co.uk/software/96536/spoton-restaurant) — 4.3/5 (368 reviews) 5. [Lavu](https://www.softwareadvice.co.uk/software/3311/lavu) — 4.2/5 (257 reviews) ## Reviews ### "Better Servers" — 5.0/5 > **Heather** | *6 March 2020* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Ordering tableside is great, no more going back and forth bother guests because a server has a MOD question. No one looks incompetent and as a business we look on point and there is no concern from guests out food quality is also a question. > > **Cons**: It made me as a manager look bad\!\! The staff I wondered about anf seemed to have the most problems with were great on paper. Following sales and percentages I saw that a server I thought was ditzy and annoying but needed...had consistently the highest alcohol and wine sales across the board. I could see who was selling what, when and how they affected bottom line. Then I could coach servers on selling points, it's also a way to teach more about our products. I guess that's the least thing.\!\! > > Prior to inventory I know what was sold and have a clear idea of exactly what I should have. Expressing this in team meeting has slowly brought the matching closer and closer..meaning less alcohol theft by staff. ----- ### "First time user of POS systems" — 4.0/5 > **Wendy** | *27 May 2024* | Restaurants | Recommendation rating: 5.0/10 > > **Pros**: Customer service was great was able to contact 24/7 > > **Cons**: Fees were higher as a small business every cent counts > > Overall liked the product except higher fees ----- ### "Worst POS contract on the market" — 1.0/5 > **Andrea** | *29 March 2019* | Restaurants | Recommendation rating: 0.0/10 > > **Pros**: We had it for 4 years, it was down more than it functioned. > > **Cons**: They trick you with the contract, giving you a 3 year renewal for the processing fees (which you must use Harbortouch for) and a 4 year renewal on the POS operating system. If you do the math, you cannot ever get out of your contract. > > RUN away as fast as you can\! So many good POS systems out there, this is NOT one of them. ----- ### "Worst customer service on the planet. It has been 4 days now and we still cannot sign on\!" — 1.0/5 > **Michael** | *6 January 2022* | Restaurants | Recommendation rating: 1.0/10 > > **Pros**: Duplication of existing products was nice but that is a basic feature in any pos product > > **Cons**: Absolutely no customer support. The worst part about selling our business was dealing with Harbortouch. They charge your account for anything whenever they want. They held 4,000 in funds from us for over a month because their RMA department didn't update our account. > > Worst customer service ever period of any company I have ever dealt with and there have been some doozies. It's been almost a week now and we still can't sign on to generate a report to pay or state sales tax. We have our states Attorney General involved at this point. ----- ### "STAY AWAY" — 1.0/5 > **matt** | *8 April 2019* | Food & Beverages | Recommendation rating: 0.0/10 > > **Pros**: Nothing. The screen has no ability to modify the placement or order of buttons. constant updates occurred during open hours, locking the system up for 30 minutes. the reports put different categories of revenue in a different order each day, randomly. > > **Cons**: there was very little in the way of reports to track sales. couldn't track daily sales to compare from year to year, or track which hours had high or low sales. labor was the worst. once an employee was in the system, they were always in the way, with no way to change their status o inactive to get them off the screen. Sales of gift cards were considered revenue, redeeming gift cards were considered revenue, so you paid income tax on the same income twice. and the gift cards were expensive, of course. > > I have made a few big mistakes in running my business over the years. Among the top 2 are getting involved with harbortouch. I was told by the salesman that there was a three year commitment. During that three years I experienced a multitude of issues, and paid over 5% total for my "free" system. the first red flag was that I went into it with some concerns, but was told there was a 30 day period that I could return the system. A couple weeks in, when I called with some concern over the operations, I was told that the 30 day period was up, because it started the day the order was placed, and NOT the day it arrived two weeks later. That was the first indication that they were operating in bad faith. for the next few months every time they did a system update, it took place at noon. that was a busy tie for me, and the system shut down completely for 30 minutes or longer. Customers who couldn't pay just left. I called every time this happened of course, and got zero response. No consideration for the fact that they were costing me revenues. There are many flaws in the system. The pool on employees contained all the staff that was ever employed, with no way to clear out all but the current employees, making it difficult or impossible to use. They could not calculate the hours for the staff. the daily reports had the credit line and the cash income line in random order day to day. Gift cards were treated as income when sold, and were treated as income when redeemed, so there w ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.uk/software/32432/harbortouch?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/32432/harbortouch) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data