--- description: Review of Sunrise ITSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Sunrise ITSM | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Sunrise ITSM](/software/324312/sunrise-itsm) # Sunrise ITSM Canonical: https://www.softwareadvice.co.uk/software/324312/sunrise-itsm Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/324312/sunrise-itsm?page=2) > With over 30 years of industry expertise, our service desk software seamlessly adapts to the unique needs of your organisation. What distinguishes us is our extensive suite of over 30 configurable modules, empowering businesses to customise their service management platform precisely. From automating routine tasks to enabling self-service capabilities, our software significantly enhances IT processes. As a proud member of the Volaris group, we blend stability with innovation. Our commitment to excellence is underscored by our rare SDI reporting accreditation, a distinction held by only two vendors in the market. We are service desk specialists\! Our Sunrisers bring extensive experience in working on, managing, building, auditing, and enhancing service desks. Currently, we are focused on developing service desk and IT service management solutions to support those who matter most to us. > > Verdict: Rated **4.4/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 10 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Sunrise Software - **Founded**: 1994 ## Commercial Context - **Starting Price**: £40.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Please contact Sunrise Software directly for pricing information. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United Kingdom ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Trail - Automated Routing - Availability Management - Benchmarking - CMDB - CRM - Capacity Management - Change Management - Chat/Messaging - Chatbot ## Integrations (19 total) - Automox - ChatGPT - Docusign - Jira - Lansweeper - Mailchimp - Microsoft 365 Copilot - Microsoft Exchange - Microsoft Intune - Microsoft Planner - Microsoft Power Automate - Microsoft Power BI - Microsoft SharePoint - Microsoft Teams - Pipedrive ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [IT Service Software](https://www.softwareadvice.co.uk/directory/4207/it-service/software) - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) - [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software) - [IT Documentation Software](https://www.softwareadvice.co.uk/directory/4607/it-documentation/software) ## Alternatives 1. 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[Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3410 reviews) ## Reviews ### "Best ITSM Solution" — 5.0/5 > **Samuel** | *18 December 2022* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Ease of use and prompt customer service on the go > > **Cons**: For me i do not think the solution has a defect for now. ----- ### "Great Software" — 5.0/5 > **Sonia** | *16 January 2025* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: The ease of navigating the software and great suport > > **Cons**: So far I haven't found any cons. Its very user friendly ----- ### "Sunrise is the first friendly ITSM portal I have used in all time" — 3.0/5 > **Joshua** | *9 December 2022* | Translation & Localization | Recommendation rating: 10.0/10 > > **Pros**: Its fast and user friendly, anyone can use it without prior training. It also helps in IT asset management. > > **Cons**: The ICONS are too big, and it make me feel like the front end needs to be reviewed for better designs > > Superb, Past tickets can be reviewed easily and with incident number ----- ### "Sunrise ITSM" — 5.0/5 > **John** | *22 November 2022* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: The product is robust, and the implantation process is fast, capable and totally customisable. We went from initial design to live in just over three weeks. The product itself is almost infinitely customisable - you can change processes; data gathered and implement new services rapidly in house, of by working with consultants. > > **Cons**: This software is ONLY limited by your own ability to create solutions - I can't critise the software at all > > The ITSM has allowed us to bring the Helpdesk inhouse, rather than using outsourced companies. We have total control of our processes and are able to adapt and develop as we need to.The speed at which changes can be deployed is superb, and the total flexibility of the software is limited only by your own imagination. We use the software as the backbone of our ISO 40000 accreditation. ----- ### "Easily Customisable, Flexible Service Management Application" — 5.0/5 > **Greg** | *16 December 2022* | Food Production | Recommendation rating: 10.0/10 > > **Pros**: The application is so flexible that you can make it work for your own business in anyway you want. Allows you to use across many business functions and security keeps it all apart. Once mastered you can create whatever you want, whenever you want. Couldn't ask for more from a service management tool. Integrations via API are easy to set-up and allow you to increase it's use with other end user productivity suites. > > **Cons**: Nothing, once you learn how it can be used you can do almost anything you want\! > > Can't fault the application, can be implemented very quickly and support is very efficient\! ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/324312/sunrise-itsm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/324312/sunrise-itsm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data