About Carbonara

Carbonara App is a free digital waitlist and restaurant reservation system that allows you to seamlessly handle both walk-in customers and guests who have reserved tables. Make smart use of your time and greet diners with a free waitlist/reservations app. Wherever you are, lighten customer wait times with an app that gives restaurateurs and managers full control over their guest lists. Created simultaneously for restaurants, cafés, and bars, our app offers an approachable set of features: a digital waitlist to manage virtual queues; an online booking service to schedule reservations, and most recently, an innovative pre-ordering system to allow customers to buy beverages or order food before being seated. All of Carbonara App’s features are completely free and come at zero cost whatsoever. Send free SMS messages and text guests in the virtual queue to inform them when their table is ready. Fill your tables with walk-in host strategies — such as two-way communication features to manage your tables in real time. If you’re a reservation-based restaurant, guests use the app to make online bookings. Customers reserve tables from anywhere on the web, either via your website or social media platform. Smoothly schedule your operating hours, and apply table management features to select free tables and seat guests. Carbonara App’s new drink pre-ordering feature lets customers buy alcoholic beverages before they arrive. Customers click on a link to purchase, then your restaurant receives the full amount, no deduction fees included. Increase your restaurant’s revenue with this free feature. It's as simple as ABC: Guests waiting at your door don't want to feel like anyone is wasting their time. So we developed a free app to see hospitality businesses prosper. Give guests what they want — a smart platform to enhance their dining out experience and enjoy their meals with zero hassle. Be the ideal host: let Carbonara App help you fork up a first-class hospitality experience today! Features: NEW! Enhance the customer experience with drink pre-ordering. Let customers pre-order and pay for drinks before they even step through your door. Provide customers with accurate wait quotes and timers using the app's notification features. Send customers text reminders and ensure they arrive on time. SMS messages cost nothing, as Carbonara App absorbs all tariff charges. Bring your whole team on board with multi-device sync. Now everyone views the waitlist and reservation management screen at any time. Change of plan? Receive messages from customers via Carbonara App's two-way communication features, reducing your restaurant's risk of no-shows. Communicate with international customers from across the globe with multi-language support. Use the table management screen and swiftly assign customers their seats, attending to party size and guest preference. Engage with free restaurant analytics: receive statistical emails that provide key insights on how your business is performing. For the best free waitlist and reservation system experience contact us for more information — or simply check out our website and learn more today: www.carbonaraapp.com
Carbonara Software - Carbonara app - Free Waitlist and Reservation App For Restaurants
Carbonara Software - Carbonara app - Manage Restaurant operations at your Fingertips
Carbonara Software - Digital Waitlist - To Reduce Stress, seat more customers
Carbonara Software - Virtual Queueing - Automate entry by customers to work faster
Carbonara Software - Table Management - Set up tables and view on phone or tablet
Carbonara Software - Online Reservation - Take bookings from a website and social media
Carbonara video
Carbonara Software - Carbonara app - Free Waitlist and Reservation App For Restaurants - thumbnail
Carbonara Software - Carbonara app - Manage Restaurant operations at your Fingertips - thumbnail
Carbonara Software - Digital Waitlist - To Reduce Stress, seat more customers - thumbnail
Carbonara Software - Virtual Queueing - Automate entry by customers to work faster - thumbnail
Carbonara Software - Table Management - Set up tables and view on phone or tablet - thumbnail

Carbonara pricing

Carbonara has a free version and offers a free trial.

Starting Price:
Not provided by vendor See pricing details
Free Version:
Yes
Free trial:
Yes

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Carbonara Reviews for UK Users

Feature rating

Value for Money
4.9
Functionality
4.7
Ease of Use
4.7
Customer Support
4.6
5 reviews of 35 View all reviews
Julie
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
1

4
Reviewed on 24/09/2021

Julie’s Kopitiam

I do love this app! It’s made life so much easier for us. Friendly service

Pros

It’s so user friendly and it’s made our booking system so much easier

Cons

Inability to merge tables together yet.

And inability to time slot covers. It can be a long wait time to get a help response/ unsure if I’m contacting the right people for a response.

Alternatives Considered

ResDiary

Switched From

OpenTable

Response from Carbonara

Hi Julie,
Thank you for your review. We are really happy that you like the app, we are a young team and we are working constantly to make improvements and offer new and innovative functions. We are always available to help our customers, we will take better care of your feedbacks in the future. We look forward to make improvements and make your experience even better.
Thank you for your trust from the whole Carbonara team!

Replied 29/09/2021
Stuart
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/07/2021

Helpful to new business and a stride above other competitors

100% couldn't live without it! Allows our customers the piece of mind that they have a booking and helps us gauge our staffing levels!

Congratulations carbonara on a super piece or hospitality software

Pros

It's a straight forward and easy to use piece of software. From the booking link on you're website to automatically selecting tables, it free up a space in you're head to focus on the customers.

Cons

There is nothing in this app that you can humble with! The team behind the app are super knowledgeable and helpful to resolve any issues that may arise

Alternatives Considered

TABLE

Reasons for Switching to Carbonara

Pricing mainly. Other companies are expensive for start up companies, the free software allowed us to trial a booking system before committing to a contract, however it proved that great that we won't move from carbonara.

Response from Carbonara

Hi Stuart, thank you so much for writing us this great review! We really appreciate it, we are alway working to imporve our customer's experience and help them with their work. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you so much again, we look forward to make your future experience with Carbonara app even better!

Best,
Francesca
Customer Success

Replied 27/07/2021
Gina
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/12/2021

Carbonara

Excellent - [SENSITIVE CONTENT]
the BEST

Pros

User & budget friendly & accomplishes our needs with limited reservations mostly walk-in business & waitlists

Cons

Would like to be able to secure reservations with a guest credit card

Alternatives Considered

Resy OS

Reasons for Switching to Carbonara

Because we’re a small new restaurant & they added expense from other reservation systems doesn’t make sense for us - with only 49 reservable seats

Response from Carbonara

Hi Gina, thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future!

Replied 14/03/2022
Jeff
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 03/02/2022

Great (FREE!) Waitlist and Reservations Management for Restaurants

It does exactly what it says it will, and does it simply and intuitively. There aren't a ton of bells and whistles, which actually contributes to the ease of training, roll-out, and daily use. Additionally, I've found the development team to be truly interested in feedback and accessible for questions.

Pros

Training was -dead- simple on the software, extremely easy to roll out to team, and use is intuitive. Not a ton of frills or feature creep, but accomplished exactly what it said it would, which is exactly what we needed it to do, and it has done it flawlessly

Cons

There isn't the availability yet for multiple users or permission sets, which isn't the end of the world, but it means we don't have the ability to track who made which changes, as our whole team shares one username/password. That said, the lack of this feature hasn't impacted our ability to use it, and it has still worked beautifully for what we needed it to do

Response from Carbonara

Hi Jeff,
Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated.
Thank you again! We're looking forward to making your experience even better in the future!

Replied 16/03/2022
Juan
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/09/2021

A game changing app, that is accessible, inexpensive, and designed for restaurants in mind.

Completely satisfied with the app, its ease of use, and accessibility.

Pros

Very simple to use and there is even a reservation widget that can be requested - through Carbonara - and added to a business website, so customers can readily book, while visiting the businesses' website.

Cons

Nothing! You're kidding me right? I love the app an it's ease of use and setup.

Response from Carbonara

Hi Juan,
Thank you so much for taking the time to write us this amazing review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated.
Thank you again! We're looking forward to making your experience even better in the future!
Best wishes from the whole Carbonara team!

Replied 29/09/2021

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