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description: Review of Skalin Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Skalin | Reviews, Pricing & Demos - SoftwareAdvice GB
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# Skalin

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> Skalin is a Customer Success software for startups to scale and grow. It provides an all-in-one customer relationships platform where all customer data is accessible on one platform thanks to our native integrations. View key information at a glance from your CRM, email, and your application's back off with 360 degree customer view. With user engagement metrics users can identify their platform's active users and see who is moving away from the product. Save time with no more having to log tracking data manually. Our customers save an average of four hours each week.

Skalin's health score is used to prevent churn and boost upselling. Our AI detects threats and business opportunities within customer portfolios. Our score detects the variables that really matter and automatically calibrates the algorithm for each customer segment. It's customizable with our algorithms which factor in specific business indicators to narrow in on what matters to your users. Results are proven within just three weeks of activation, providing a quick return on investment. 

Receive smart alerts for shifting from reactive to proactive with our Smart Agent, which detects changes in the status of your accounts and provides updates. Custom alerts detect risky behaviors and send notifications the way that works best for the user. Get reminders about key deadlines. Performance reports create consistency in user monitoring, safeguard your future revenue, and reach your targets. Collaborate by sharing account strategies easily within the entire team. Effortlessly keep your CEO in the loop.
> 
> Verdict: Rated **4.9/5** by 55 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 55 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Skalin

## Commercial Context

- **Starting Price**: €569.00
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English, French
- **Available Countries**: Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States

## Features

- API
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- Churn Management
- Collaboration Tools
- Configurable Workflow
- Contact Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customizable Fields
- Drag & Drop
- Email Management

## Integrations (16 total)

- Chargebee
- Gmail
- HubSpot CRM
- HubSpot Sales Hub
- Intercom
- Microsoft Outlook
- Mixpanel
- Pendo
- Pipedrive
- Salesforce Starter
- Segment
- Sellsy
- Slack
- Stripe
- Zapier

... and 1 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Digital Adoption Platforms](https://www.softwareadvice.co.uk/directory/4379/digital-adoption-platform/software)

## Related Categories

- [Digital Adoption Platforms](https://www.softwareadvice.co.uk/directory/4379/digital-adoption-platform/software)
- [Customer Success Software](https://www.softwareadvice.co.uk/directory/4628/customer-success/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
2. [Custify](https://www.softwareadvice.co.uk/software/148852/custify) — 4.9/5 (122 reviews)
3. [monday CRM](https://www.softwareadvice.co.uk/software/348745/monday-sales-crm) — 4.7/5 (453 reviews)
4. [Product Fruits](https://www.softwareadvice.co.uk/software/336906/product-fruits) — 4.7/5 (89 reviews)
5. [Customerscore.io](https://www.softwareadvice.co.uk/software/524566/Customerscore-io) — 4.8/5 (17 reviews)

## Reviews

### "Satisfait \!" — 5.0/5

> **Romain** | *20 March 2024* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: La facilité d'utilisation et la remontée d'informations rapides et simples
> 
> **Cons**: Nous aimerions pouvoir configurer plus de choses à notre main

-----

### "Simple et efficace" — 5.0/5

> **Charles** | *29 September 2021* | Internet | Recommendation rating: 9.0/10
> 
> **Pros**: Une vraie simplicité d'utilisation, on onboard un nouveau collaborateur en 20 minutes max, des fonctionnalités sympa comme la gestion des tâches ou le suivi de l'activité utilisateur
> 
> **Cons**: La gestion des documents est pour le moment basique mais devrait bientôt évoluer

-----

### "Plateforme de Customer Success intuitive" — 5.0/5

> **Julia** | *24 May 2024* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: - Plateforme très simple à mettre en place, ne requiert aucune expertise particulière et se fait rapidement 
- Plateforme très user-friendly, le design est agréable aux yeux et les fonctionnalités intuitives 
- Gestion des clients simplifiées et possibilités de mettre en place des CS score personnalisés par rapport à plusieurs critères 
- Réactivité et support excellent de la part des équipes Skalin qui répondent dans la journée à la moindre de nos questions
> 
> **Cons**: - Nous utilisons peu le système de tâches à date
> 
> Aujourd'hui mon équipe de 9 CSM utilise au quotidien l'outil Skalin pour la gestion des clients, le suivi des différents projets, et plus récemment la mise en place de playbooks automatisés grâce à des segments entièrement personnalisables. 

En tant que manager, grâce aux dashboards disponibles, je suis facilement les renouvellements à venir, les comptes ayant des baisses de score de santé et la répartition des ARR entre les différents membres de mon équipe, ce qui me fait gagner un temps précieux.

-----

### "Skalin helped us structure our CSM high touch and low touch approach" — 5.0/5

> **Charles** | *24 May 2024* | Program Development | Recommendation rating: 10.0/10
> 
> **Pros**: La facilité d'intégration avec nos autres outils et l'ergonomie du produit
> 
> **Cons**: La partie reporting est en train d'être améliorée et permettra un meilleur suivi de l'activité.

-----

### "Avis Skalin" — 5.0/5

> **Léa** | *24 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: La réactivité et la clarté des informations fournies par le service client
La fluidité de la prise en main de la plateforme
Le graphisme de la plateforme qui permet de visualiser les informations de manière claire
> 
> **Cons**: Il peut y avoir des lenteurs et des pages non affichées
Le manque de tutoriels vidéos pour les playbooks
Le mise en place des playbooks qui peut être un peu difficile au démarrage pour quelqu'un de novice

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/322799/skalin)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-success/skalin-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/322799/skalin> |
| en-GB | <https://www.softwareadvice.co.uk/software/322799/skalin> |
| en-IE | <https://www.softwareadvice.ie/software/322799/skalin> |
| en-NZ | <https://www.softwareadvice.co.nz/software/322799/skalin> |
| fr | <https://www.softwareadvice.fr/software/322799/skalin> |

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