--- description: Review of Vergic Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Vergic | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Vergic](/software/321324/vergic) # Vergic Canonical: https://www.softwareadvice.co.uk/software/321324/vergic > Vergic Engage is a multichannel customer engagement platform that allows businesses to connect with online customers through advanced chat, chatbots and video/voice. This software includes advanced collaboration tools such as co-browsing and screen/file sharing and an analytic engine, which tailors dialogue and choice of channel to personalize the customer experience. Vergics API can be easily integrated with external CRMs such as Salesforce. > > Verdict: Rated **4.5/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 4 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Puzzel ## Commercial Context - **Starting Price**: €35.00 - **Pricing model**: Per User - **Pricing Details**: Offers four per user/per feature pricing packages: Co-browsing (€35.00/monthly), Advanced Chat (€50.00/monthly), Digital Engagement (€70.00/monthly), Chatbots (€0.18.00/per dialog). - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: Danish, English, Finnish, French, German, Italian, Norwegian, Spanish, Swedish - **Available Countries**: Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Sweden, United Kingdom, United States ## Features - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Autoresponders - CRM - Calendar Management - Canned Responses - Chat Transcript - Chat/Messaging - Chatbot - Code-free Development - Collaboration Tools - Configurable Workflow - Contact Management - Content Management - Contextual Guidance ## Integrations (5 total) - CXone Mpower - Messenger - Puzzel - Salesforce B2B Commerce - Salesforce Platform ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) - [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software) - [Lead Management Software](https://www.softwareadvice.co.uk/directory/1682/lead-management/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) ## Alternatives 1. [Sprinklr](https://www.softwareadvice.co.uk/software/86501/sprinklr-marketing) — 4.3/5 (90 reviews) 2. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 3. [Pipedrive](https://www.softwareadvice.co.uk/software/321306/pipedrive) — 4.5/5 (3042 reviews) 4. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 5. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Easy to use ,customizable customer service platform." — 5.0/5 > **Marcus** | *8 July 2021* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: As the title describes, The Vergic Engage platform is a fast implemented, fully customizable chat, bot and automation platform. We handle aproximately 3000+ requests each month with high satisfaction-index from our citizens. I'm able to help more than one customer at the time and I am not bound to a physical office. I'm able to work from anywhere with a higher capacity than with a Phone. The chatbot has been helping us for over a year. First an integrated external bot-pöatform and now the buildt in bottrainer platform. The bot has a high confidence rate and helps ut with over 1000 dialogs per month. > > **Cons**: I would like the notifications from the software to be able to notify me when I'm on the move. I could see the benefits of an phoneapp that would make it possible for me our assistans to move around without the computer and still be notified. > > I'm very happy with this product. It lowers the workload from our serviceworkers and lowers the wait time for our customers. ----- ### "Versatile, powwfull communication and automation plattform" — 5.0/5 > **Alexander** | *8 July 2021* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Plattform independent videochatt, co-browsing, functionality for setting up and collecting data, seamlesss integration between human agent and chattbot agent, swedish NLU language support. > > **Cons**: OOB integration with Microsoft products/ecosystem > > Great developers, agile and fast release og requested features ----- ### "Review" — 4.0/5 > **Sofia** | *12 July 2021* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: What I like the most is that it is so simple to use once you are working in the chat. It is easy for everyone to find the canned responses and to learn how to work in the program. > > **Cons**: Since we communicate with our customers in both Swedish and English all changes have to be made on two different pages in order for the customers see on both the changes on both the Swedish and the English page. This leads to that I have to make all changes twice. It would be easier if I go to a canned response and can see both the swedish and the english version in one place or be able to change the times we are open in just one place and not two. > > We are happy with it\! Whenever there is a problem it is always fixed very quickly. ----- ### "Excellent Experience and VFM" — 4.0/5 > **John** | *13 July 2021* | Accounting | Recommendation rating: 9.0/10 > > **Pros**: Very easy to use and designed by operational experts that understand customer service. The Chat Bot is easy to use. Development an deployment is easy. Excellent Account Management - the team work with you and are a valued partner. > > **Cons**: Nothing missing - there are a number of activities that will enhance the product. > > Excellent - there are many Chat tools available, bur Vergic is far superior to others we looked at and that I have used in the past. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/321324/vergic) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data