--- description: Review of Sharpen Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Sharpen | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [Sharpen](/software/32009/sharpen) # Sharpen Canonical: https://www.softwareadvice.co.uk/software/32009/sharpen Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/32009/sharpen?page=2) > Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live web chat, phone, email and social within one interface. Out-of-the-box integrations and open REST APIs allow for customizable features. Sharpen’s reporting and analytics dashboard offers both real-time and historical data. Users can monitor and report on contact center performance, agent activity and customer interactions. Coaching and training are also built into the platform. Previously recorded calls can be listened to by supervisors, reviewed and marked using color coded comments. Agents can then review the feedback and directly respond to comments and questions. > > Verdict: Rated **4.4/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 48 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Sharpen - **Location**: Indianapolis, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$139.00 - **Pricing model**: Per Feature - **Pricing Details**: Sharpen offers transparent pricing at every license level. Sharpen Empower, the contact center platform, comes at the total cost of $139 per user, per month. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Germany, Mexico, United Kingdom, United States ## Features - API - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Tagging - Call Transfer - Caller ID - Campaign Management - Chat/Messaging - Collaboration Tools - Computer Telephony Integration ## Integrations (4 total) - Freshdesk - Salesforce Sales Cloud - Salesforce Service Cloud - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software) ## Related Categories - [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software) - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) - [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software) - [Auto Attendant Software](https://www.softwareadvice.co.uk/directory/1328/auto-attendant/software) ## Alternatives 1. [Five9](https://www.softwareadvice.co.uk/software/20063/five9) — 4.2/5 (481 reviews) 2. [NiCE CXone](https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) 3. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (990 reviews) 4. [Genesys Cloud CX](https://www.softwareadvice.co.uk/software/323407/pureconnect) — 4.3/5 (262 reviews) 5. [Talkdesk](https://www.softwareadvice.co.uk/software/20039/talkdesk) — 4.5/5 (733 reviews) ## Reviews ### "Convenience at its best." — 4.0/5 > **Mark Ryan** | *26 August 2015* | Construction > > **Pros**: Voicemail delivery, ease of use. > > **Cons**: Internet based, if the internet goes down... So do the phones. > > I love that Fathom allows me to answer my office line without physically being at the office. Receiving your voicemails in your inbox is pretty handy as well. ----- ### "Great Phone System" — 5.0/5 > **Sean** | *24 November 2015* > > The Fathom team was incredibly helpful when setting up our phone system for our 30+ employees. They really paid attention to what we needed from a call flow standpoint and helped customize everything that we needed. The phone quality is fantastic\! Our customer service team works remotely all over the United States and from home, so having all activity logged was key. Additionally, we needed a solution where each agent was easily located in a central admin. ----- ### "Good idea, not ready for prime time." — 2.0/5 > **Blake** | *24 September 2015* > > I like the idea of the cost vs POTS. I like the flexibility vs PBX systems. However, we have had this system for 14 months and we continue to have trouble with phones resetting causing us to lose our network connection for the associated PC. We have worked and worked and worked with customer service to resolve this problem. Fathom customer service continues to maintain that the problem is on my side in the network. We have done EVERYTHING their tech support has requested and we continue to have phone reset problems. Losing the computer network connection is one thing, losing the telephone connection while on the phone with a customer is more annoying. I am not turned off of cloud based phone systems, however, I do question Fathom's ability to successfully implement a system remotely. The feature set is rich. The ability to find/follow is great. Rerouting via the net is also great. So these are all good things of any cloud based system. Just make sure the vendor can handle the technical issues. ----- ### "It worked much better than fuze" — 5.0/5 > **Verified Reviewer** | *18 March 2019* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: It works. I have yet to have any issues with our integration for Salesforce > > **Cons**: I wish we could transfer while on hold. And I wish we could add custom sounds ----- ### "Great Way to Get Voice Mail Messages From Anywhere" — 5.0/5 > **Verified Reviewer** | *1 September 2015* | Information Technology & Services > > **Pros**: Very intuitive, fast and reliable. > > It is a great service to be delivered office voice mail messages to email so they are easily heard from anywhere you have internet access. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/32009/sharpen?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/32009/sharpen) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data