--- description: Review of Hippo Manager Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Hippo Manager | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/4327/veterinary/software) > [Hippo Manager](/software/31969/hippo-manager) # Hippo Manager Canonical: https://www.softwareadvice.co.uk/software/31969/hippo-manager Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.uk/software/31969/hippo-manager?page=2) > Hippo Manager is a cloud-based veterinary practice management solution for small and midsize clinics, hospitals, specialists and independent contractors. Its main features include appointment scheduling, reporting, point of sale (POS), reminders, inventory and more. Hippo Manager can manage all the clinic appointments with adding resources, use color coding for different type of appointments, modify appointment schedules and more. Its inventory management allows users to check on stock levels, add or remove quantities and track margins. Users can send appointment reminders, SMS notifications, e-statements and other communications directly to customers. Hippo Manager comes with an integrated POS system, which enables users to enter transactions, create invoices and accept payments. It can also manage coupons, discounts and gift cards and email receipts. The solution can be accessed through any device with an internet connection. Hippo Manager charges on a per vet per month basis. The solution comes with the support of unlimited patients and users, unlimited date storage and unlimited customer support. > > Verdict: Rated **3.9/5** by 133 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 133 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Hippo Manager Software - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$119.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free trial, no credit card required. $119 per vet, per month. No charge for all other users. Subscription includes unlimited training, support, data storage, patients and additional users. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Mexico, United Kingdom, United States ## Features - API - Accounting - Alerts/Notifications - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Confirmations/Reminders - Document Storage - Imaging and X-rays - Inventory Management - Invoice Management - Patient Portal - Patient Records Management - Prescription Processing - Reminders - SOAP notes - Treatment Planning ## Integrations (1 total) - Google Calendar ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Veterinary Software](https://www.softwareadvice.co.uk/directory/4327/veterinary/software) ## Alternatives 1. [DaySmart Vet](https://www.softwareadvice.co.uk/software/356421/DaySmart-Vet) — 4.6/5 (279 reviews) 2. [Instinct Science](https://www.softwareadvice.co.uk/software/319655/instinct-emr) — 4.9/5 (234 reviews) 3. [Covetrus Pulse](https://www.softwareadvice.co.uk/software/31981/evetpractice) — 4.0/5 (542 reviews) 4. [Shepherd](https://www.softwareadvice.co.uk/software/263143/shepherd) — 4.7/5 (87 reviews) 5. [ezyVet](https://www.softwareadvice.co.uk/software/133723/ezyvet) — 4.6/5 (276 reviews) ## Reviews ### "Yuck" — 2.0/5 > **Katie** | *25 February 2021* | Veterinary | Recommendation rating: 0.0/10 > > **Pros**: It is cloud-based, so the ability to log in from other computers, even ones not on the network, is greatly useful. > > **Cons**: What should take one or two steps to complete, takes 12. It is extremely buggy, frequently creating fake charts at the start of the day. Making appointments for multiple patients takes so long. > > Would not have chosen, would not choose again or recommend. The program is extremely bulky and buggy. ----- ### "Pims" — 5.0/5 > **Shawna** | *26 November 2021* | Veterinary | Recommendation rating: 7.0/10 > > **Pros**: It is very user friendly and intuitive to learn. It’s could based so you can access your records/invoicing on the go. > > **Cons**: Inventory is not accurate, tech support is great, customer support is terrible. When first launched I had an account manager, now I never receive call backs about questions I have. > > Overall for the price it’s a good deal, but they need to keep up with what doctors need to keep their system updated. ----- ### "Hippo helps me be more efficient" — 4.0/5 > **AMANDA** | *16 May 2019* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: Integrated invoices, charts, medications and vaccines. Cloud based is fantastic for access anywhere. Customer service is fantastic. > > **Cons**: Reminders are from an arbitrary email which clients think is spam. Reminders do not list date due. ----- ### "I am very happy with hippo\!\!\!" — 5.0/5 > **Serena** | *26 September 2019* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: Overall, myself, my receptionist and assistant/technicians are very pleased with using Hippo. We use it all day most days and having document storage capacity and accessibility is key\!\! It just seems very easy to navigate and access easily from multiple locations. The customer support has been amazing\!\! There are a few changes that I think would be helpful and the capability to set up certain types of reminders and service codes that would be really useable for us, which I will include below. > > **Cons**: I am so happy with it overall, that is hard to say but the things I would like to see change, are the number of decimal points/zeros on an invoice after each item. See example below. Seen By: Serena Turner Chart Note: Phone 2019-09-11 08:55:00 Patient Item Qty. Total Gypsy Cefpodoxime 200 mg tablets 20.00000 $47.00 Phone Consultation 1.00000 $20.00 Euthanasia Housecall Large Patient 1.00000 $200.00 Paw Print made by Rolling Acres 1.00000 $25.00 Rolling Acres Private Cremation 50-150\# 1.00000 $245.00 I just don't think having anything in the hippo system to the 0.0000 is practical, and it looks strange on invoices as well as pharmacy labels. This same system/issue impacts typing in the quantity on prescriptions for 100 count or more, you have to erase zeros to be able to type the number prescribed. Another thing I think could be addressed is the number of reminders - the top 5 - that show up on a vaccine certificate. If a 3 year vaccine schedule is being used, often the vaccines won't be on that top 5 reminder list so you have to either send multiple certificates or I delete reminders like the Annual Wellness Exam in order to have the 3 year DA2PP date show up, for example. > > I have been very pleased with Hippo for record keeping. It is so easy to use and I have very rapid access to my patients' records. I really appreciate that they are constantly working to update and improve Hippo. Also, I met the Customer Support at the CVC - great to meet the people who have helped me initially, CSR routinely for technical questions. I also really appreciate that Hippo seems to be actively updated and improved for ease of use and function. ----- ### "Medical records software for acupuncture/chiropractic practice" — 4.0/5 > **Jessica** | *5 September 2019* | Veterinary | Recommendation rating: 7.0/10 > > **Pros**: I like being able to set up Hippo manager to meet my practice needs. I can customize templates that are specific to my type of practice. > > **Cons**: There is a patient portal for clients to access, but the veterinarian does not have control of what goes into that portal unless you leave items unsigned. The portal also does not have a separate medications tab for clients so they have to search through every visit note to find what their RX is. The software does not automatically notify clients if there has been an update in their portal so they know to look at it. Hippo manager is accessible on mobile devices, but is not very usable at least on an iPhone. Can access charts, but scrolling through to read them is very difficult. I use the iPhone the most to upload photos and videos. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.uk/software/31969/hippo-manager?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/31969/hippo-manager) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data