Salesforce Platform

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About Salesforce Platform

Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build, test and resolve defects in cloud applications before deployment. The platform provides tools and services to automate business processes, integrate with external applications and provide a responsive layout to users. Users can run and manage apps written in open languages like Ruby, Java and PHP using Salesforce and Heroku. Heroku Enterprise provides collaboration functionality, enterprise-grade support and control features for users. Salesforce Lightning Design System provides guides and code to developers for building apps. Users can deliver apps by using reusable building blocks including maps, calendars, buttons and number-entry forms. The platform allows users to build enterprise applications by dragging and dropping components into the Lightning App Builder. Users can also modify data-object relationships with a schema builder. Users can connect their apps with external data sources by using Lighting Connect while support is provided via video tutorials, an online forum and over the phone.
Salesforce Platform Software - Lightning App Builder

Salesforce Platform pricing

Salesforce Platform does not have a free version but does offer a free trial. Salesforce Platform paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Salesforce Platform

Salesforce Platform Reviews for UK Users

Feature rating

Value for Money
3.9
Functionality
4.3
Ease of Use
4.0
Customer Support
4.0
5 reviews of 347 View all reviews
Keplet
Keplet
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/06/2024

Best CRM software

My overall experience with the Salesforce Platform has been highly positive, marked by its extensive capabilities and flexibility. The initial learning curve was steep, but resources like Trailhead and the supportive Trailblazer Community made the journey smoother.

Salesforce’s customizability stands out, allowing tailored solutions with custom objects, fields, and page layouts. Development tools like Apex and Lightning Components, along with robust automation features such as Process Builder and Flow, significantly enhance productivity by streamlining business processes. Integration capabilities are strong, though complex integrations can require substantial effort.

The user interface, particularly with Lightning Experience, is modern and user-friendly, and the mobile app adds valuable flexibility. However, occasional UI inconsistencies between Classic and Lightning can be confusing. Performance is generally reliable, with minimal downtime, although peak times can sometimes cause slowdowns. Salesforce’s security measures, including data encryption and user permissions, provide confidence in data safety.

While Salesforce can be costly, especially for smaller businesses, the platform's extensive features and scalability justify the investment by delivering a strong return through improved efficiency and data-driven insights. Regular updates and new features demonstrate Salesforce's commitment to innovation, ensuring the platform evolves with changing needs.

In summary, despite some challenges, Salesforce’s robust customization, automation, and support resources make it a powerful tool for enhancing business processes and driving growth.

Pros

Salesforce has a large, active community and extensive documentation. The Trailblazer Community provides forums, user groups, and events for networking and support. Additionally, Trailhead offers free, interactive learning modules for users of all skill levels.

Cons

Although Salesforce is highly customizable, certain limitations within its framework can make it difficult to implement very specific or unique requirements without resorting to workarounds or third-party solutions.

Heather
  • Industry: Airlines/Aviation
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 07/01/2025

A great software that has it all in one

Overall I enjoy using Salesforce, it has the capability of providing a great way to manage customer data for researching accounts while allowing you to add notes and process payments quickly.

Pros

It’s easy to not only process payments but see the entire account payment history. It helps reduce the time I spend on looking into customer accounts by having to use only one software . It gives in-depth customer insights enabling me to customize offers effectively.

Cons

Salesforce can be challenging to navigate due to its layout and the lack of a visually appealing interface. This can make it difficult to quickly access information as it’s hard to see with the current format.

Nathan
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
3

3
Reviewed on 21/12/2024

Robust with a learning curve

Working with Salesforce was great, working within the complexities of the Salesforce framework require a ton of training. Once trained it was fairly straightforward to use.

Pros

Very robust in its integrations and community

Cons

Too complex for small business or in our case, non-profit

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/01/2025

A tool that helps a lot.

An excellent experience; it's very easy to understand and use.

Pros

What I like most about this platform is that with little to no coding, we can easily integrate.

Cons

It's very easy to use and takes all the company's needs into account. Plus, the updates are great!

Nynke
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/01/2025

Salesforce - easy to navigate, some data you need another app

Good, easy to use platform, some improvements needed.

Pros

Easy to navigate and use. A program we use daily to help us process orders, pipeline cleaning etc.

Cons

Some data hard to find, external programs needed.

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