
Salesforce Platform
About Salesforce Platform

Salesforce Platform pricing
Salesforce Platform does not have a free version but does offer a free trial. Salesforce Platform paid version starts at US$25.00/month.
Alternatives to Salesforce Platform
Salesforce Platform Reviews for UK Users
Feature rating

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Best CRM software
My overall experience with the Salesforce Platform has been highly positive, marked by its extensive capabilities and flexibility. The initial learning curve was steep, but resources like Trailhead and the supportive Trailblazer Community made the journey smoother.
Salesforce’s customizability stands out, allowing tailored solutions with custom objects, fields, and page layouts. Development tools like Apex and Lightning Components, along with robust automation features such as Process Builder and Flow, significantly enhance productivity by streamlining business processes. Integration capabilities are strong, though complex integrations can require substantial effort.
The user interface, particularly with Lightning Experience, is modern and user-friendly, and the mobile app adds valuable flexibility. However, occasional UI inconsistencies between Classic and Lightning can be confusing. Performance is generally reliable, with minimal downtime, although peak times can sometimes cause slowdowns. Salesforce’s security measures, including data encryption and user permissions, provide confidence in data safety.
While Salesforce can be costly, especially for smaller businesses, the platform's extensive features and scalability justify the investment by delivering a strong return through improved efficiency and data-driven insights. Regular updates and new features demonstrate Salesforce's commitment to innovation, ensuring the platform evolves with changing needs.
In summary, despite some challenges, Salesforce’s robust customization, automation, and support resources make it a powerful tool for enhancing business processes and driving growth.
Pros
Salesforce has a large, active community and extensive documentation. The Trailblazer Community provides forums, user groups, and events for networking and support. Additionally, Trailhead offers free, interactive learning modules for users of all skill levels.
Cons
Although Salesforce is highly customizable, certain limitations within its framework can make it difficult to implement very specific or unique requirements without resorting to workarounds or third-party solutions.
- Industry: Airlines/Aviation
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
A great software that has it all in one
Overall I enjoy using Salesforce, it has the capability of providing a great way to manage customer data for researching accounts while allowing you to add notes and process payments quickly.
Pros
It’s easy to not only process payments but see the entire account payment history. It helps reduce the time I spend on looking into customer accounts by having to use only one software . It gives in-depth customer insights enabling me to customize offers effectively.
Cons
Salesforce can be challenging to navigate due to its layout and the lack of a visually appealing interface. This can make it difficult to quickly access information as it’s hard to see with the current format.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Robust with a learning curve
Working with Salesforce was great, working within the complexities of the Salesforce framework require a ton of training. Once trained it was fairly straightforward to use.
Pros
Very robust in its integrations and community
Cons
Too complex for small business or in our case, non-profit
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
A tool that helps a lot.
An excellent experience; it's very easy to understand and use.
Pros
What I like most about this platform is that with little to no coding, we can easily integrate.
Cons
It's very easy to use and takes all the company's needs into account. Plus, the updates are great!
- Industry: Computer & Network Security
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Salesforce - easy to navigate, some data you need another app
Good, easy to use platform, some improvements needed.
Pros
Easy to navigate and use. A program we use daily to help us process orders, pipeline cleaning etc.
Cons
Some data hard to find, external programs needed.
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